This company changed the rules of sale of shares - or at least didn't notify customers of the change of rules. When I went to sell my shares which peaked I was unable to do s despite having sold the previous two years. It took me three months to set up the type of account which was now require to put the sale proceeds into. I lost 50% of the value of my shares and I am considering taking them to court. In addition they have introduced new security measures which are so stringent I cannot access my account at all! I have emailed them sooo many times ad I still can't log in!
Review by Adisa10 months ago
I held Sharesave accounts through my employer paying in on a 4 weekly basis, in June I was made redundant and afer being given incorrect advice by Computershare advisors, was told I could make a further 6 standing order payments into each of the 4 accounts I had running and then use the option to buy the pre-agreed shares. However the total lack of knowledge and incompetence of staff have lead me to overpay into the sharesave accounts and Computershare are now not acknowledging the overpayment amounts. I have tried to contact on numerous occassions and they will not transfer me direct to the department I need to speak to so they either put me on hold, never to return or simply hang up. The advisors are uncaring, uninterested and lack knowledge, they appear to follow scripts and if your query is not on their list then you get cut off. I have never been treated so poorly by any company ever. Avoid at all costs.
Review by Helenikki11 months ago
DO NOT DEAL WITH THESE PEOPLE.
Issue cheques on deceased estate which were presumably valid when issued, then just cancel them with no explanation when presented to the bank.
When explanation is requested just 'Bank department says Not outstanding' - taking two weeks to provide this answer.
As far as we are concerned, this dividend payment is still outstanding.
This is basically theft.
This was on top of the 'deceased share dealing service' being just basically incompetent - you get all the paper work in place - you request sale - they reject it, without emailing or phoning back with any query, & the sales request documents are just returned by post saying 'probate documents outstanding' - When we emailed by return "No they are not - here is the proof, you've had them for 3 months" - "ok then send it all back" (ok, lets be fair, the email was at 7:15 am the following day) - this 2 way postage delay cost us between £1000 and £2000 as the share value was now falling quite fast!
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