Purchased laptop (order #13498) and was shipped after 2 weeks but without extra components (extra RAM and HDD with extra space).
Contacted store immediately (tried a couple times via phone) via online chat finally and agreed they send new laptop with correct specs and then return the one initially shipped. Issue resolved after almost 2 months, but after 3rd party got involved. Advise to the company: Treat your customers with respect.
Review by Bausch1 year ago
Complaint about an order at computeroutlet.nl with order number 9820 made on 18-05-2017. I paid 195 euro.
Since I received the product (long after i placed the order and they didn't apologise), I returned it (within the 14 days of receipt) because the product was not the correct one. We have agreed that I should send it back so they can add the features that were advertised and what I paid for. I have confirmation from PostNL that the product was returned and received to the office of Computeroutlet.nl but no one from the company never got back to me saying they received it. I waited for 1.5 weeks and when i called them they started saying that they don't know about it (which is a lie) and then I said I want my money back immediately because this issue has been going on for already 1 month. They said I should send an email to their "info" inbox requesting my order to be cancelled and my money to be refunded. I sent an email on 20 June asking to be refunded to which I didn't get any response. I tried calling them but they hang up on me. When I got through to them a week later they said they will look into this. On 3 July I sent another email reminding them - no answer. I tried calling again but no one picks up the phone. On 17 July I sent another email - no answer. I tried calling again but they hang up the phone. In total I have tried calling them about 20 times without any response and already sent 3 emails. This is completely unacceptable and I feel robbed. I don't have the product and the company is refusing to refund me.
Review by Zafrin Mornington2 years ago
Supersnelle levering 👍👍
Review by Jhitchins2 years ago
Top vlotte levering.
Review by Pedrero Oladiran2 years ago
Review by WieryBuyer3 years ago
mooie laptop voor een redelijk prijs. Alleen een update van windows 7 naar windows 10 gaf problemen.met de product key. Is opgelost
Review by Cairia4 years ago
Today is a week i'm waiting for the product which was to be delivered in 1 day, and in the worst senario within 4 days. There is no email saying that my product is sent to the post office or any other hopeful information. They seem to be happy with the money they have received and for the rest they just don't care. I hope you will be able to read these feedbacks and reviews before you decide to buy. Unfortunately i did not!
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