For a AC repair of $1700, The following is CP response.
Re: Payout (Authorization#ANW1835505 , PO Authorization#POAW190071 )
We would like to inform you our company has issued the payout of $350.00 towards the replacement and installation of your A/C Evaporator Coil with a new unit, not used. CP will not authorize any more repairs on this appliance.
Diagnosis: Non repairable freon leak in evaporator coil
Service Company: WSU Services
You may purchase your new unit from any authorized retail dealer, so we encourage you to shop around for the best value. You will need to send us a copy of the receipt, which you can mail, fax, or email to the contact information below. Please have the model and serial numbers of your new appliance listed on the receipt. This offer is good as long as you are a customer and your account is current. Your new replacement unit will be covered by Complete Protection.
1532 NE 96th Street, Suite A
Liberty, MO 64068
Should you have any questions regarding this notice, please call our office at 1-800-978-2022.
Review by Salwa1 year ago
My name is William Roberts of Upper Marlboro, MD and I found this company after months of researching home warranty companies. The reviews I read were awesome and I must say that Complete Appliance Protection has exceeded my expectations based on them. They are extremely responsive to submitted claims and provide the absolute best customer service. Since signing up, I have whole-heatedly recommended them to any of my friends, family and colleagues willing to listen!
Review by Lordrogg1 year ago
I had a great experience with CP when our AC went out. They recommended a company near and they responded fast. Everything went smoothly.
Review by Chaundelle2 years ago
Jackie was awesome! As the phone rep, she was very friendly and professional. Took care of everything quickly and no hassles.
Review by Lotharingen2 years ago
Excellent customer service, quick approvals & fast reimbursement checks. I also love that I can choose my own company for repairs. Definitely worth 5 stars.
Review by Shaarvin2 years ago
I have heard of other companies finding "flaws" so they don't have to pay out. Not this company. It was a very easy process. The best part about it is, customer service always answers.
Review by Dazhenna2 years ago
Always get reimbursed for repairs within a short period of time CAP makes it easy and painless. Thanks
Review by Salma2 years ago
We had multiple home and pool inspections completed before buying our home, but still ended up with unfortunate surprises once we moved in to it. We were so thankful to have our home warranty with Complete Appliance Protection as they were easy to work with and helped us fix or replace the necessary items.
Review by FabulousFabletics2 years ago
This is the very best Home Warranty service in America! They ALWAYS pay! Never a problem. They always pay the fair agreed to amount.
Review by Gary Franklin Choucri2 years ago
Prior to two years ago, I didn't really believe in home warranty companies. I maintain & repair my own stuff and enjoy the process. When I bought another home last year. having a company was a requirement. So I did my research, and based on reviews and no deductible, I choose Complete Appliance Protection. Used them 3x last year, and it worked out so well that I renewed this year, including washer/dryer and refrigerator. Good thing, because my dryer went out a month later, called them up and they sent a reputable company that I had used last year. Since I'm busy with a new job, it was nice to have it fixed for me and now it was done professionally. I recommend CAP.
Review by WestEndAl Ferjuste2 years ago
This company has always responded positively, professionally and speedily to any issues we've had with our appliances or pool equipment and in the past few years there have been many. Unlike most home warranty companies their contractors never charge a service call fee and on the rare occasions where they didn't have a contractor the company has always sent our reimbursement check for someone we had to call outside of the network in a timely manner. We think it's the best home warranty company out there. #loyalforlife
Review by Shaohua Allary2 years ago
The service was great however you need to read the fine print. Complete will only pay a limited amount on any single item. So if your hot water heater goes out the most they will pay is $250. If your AC unit goes out, the most they will pay is $500 (or there about).
Review by Eodong Meilak2 years ago
Hi I am very sorry!! My girl friend heard me complaing about My CAR protection and confused them with CP.. Every time I call them They are there! If there is any complaint it whould be that they dont have enough people to fix all the problems!! A few times I had to find A repair man on my own..
Review by Talhat2 years ago
Had trouble with serviceman contacting me back or answering phone. But once I made contact everything went smoothly after that.
Review by Tennyson Elderberrybottom2 years ago
The interactions with CAP were very smooth, but the repair partner that they are teamed up with in my area had to come back to my hour SIX times to fix my ice maker. Even now, it still makes a loud noice, but at this point I don't want to have to deal with another service call.
Review by Candera2 years ago
They are great with service and comunication. I have had to pay a tech a couple of times but they always reimbursed me quickly. I highly recommend them.
Review by Roxanna2 years ago
I called in for microwave repairs and unfortunately the closest technician they had listed wouldn't make the trip as we were located further out of the city limits. In response CAP allowed me to find a replacement but had the same results so they authorized me to fully replace the microwave for allotted reimbursement. The process was very effortless and reimbursement was received in a timely fashion. Be sure you know what your warranty allots reimbursement-wise prior to purchasing any replacement appliance.
Review by Bellinird2 years ago
I have not be with C.P. for a year yet and they have taken care of
me for 2 claims. Very easy process. My House is 10 years old I am
original owner. Very happy.
Review by Fabnessjjohn Swint2 years ago
They take care of you. A warranty company is no good if they don't stand behind the warranty. These guys do.
Review by Vasuneyan2 years ago
Outstanding home warranty company with zero hassle when requesting service or reimbursement. CAP even lets you choose the contractor!
Review by Dannia2 years ago
I enrolled into this about a year and this is the very best investment I've made toward my home. Whenever something break I just call in and get the okay to repair or replace. It's just that easy. If you have a home you should invest in this home warranty. You won't be sorry.
Review by Lary Rampley2 years ago
Love this service. Cut down time, trying to find good company to fix your appliances and the costly fees. Take less then 10 minutes. Thank you.
Review by Emmon Collis2 years ago
Excellent service fast and professional
Review by Mengying2 years ago
Very happy with Complete Appliance Protection. I just call them up and get an authorization # and then call the appliance repair company. I can even ask for a specific company if I like.
Review by Bercean2 years ago
This is a great company. They get the job done. I have been having a lot of issues in my house. They have fixed all problems no questions asked. I am very happy with this company. The best thing is that you don't have to pay out of pocket when they come and do the work.