This company is a complete scam. I should've known better than to order a pair of shoes at half the normal price. When the charge went through I found out the shoes were shipping from China and received an additional charge for the currency conversion. This is not stated anywhere on their website.
Received the shoes relatively quickly and they seem to be good quality. I'm assuming they are knockoffs given the price, but am not very familiar with the brand.
Since their website has a 60 day money back guarentee I ordered two sizes each for my husband and I wish the intention of returning whatever size didn't fit. I sent their customer service an email regarding returns and received a quick response. Sent the shoes with tracking and got confirmation they were received. I waited the 10-15 business days for the order to process. It has been nearly 6 months and I am still waiting for my money. The previous person I emailed with has stopped replying to my emails, one person told me my order didn't exist (I sent pics of my order confirmation and the return confirmation) and then they stopped responding. Finally received another email from someone who apologized for the trouble, and said my return would be in my account in a week or so...still nothing. I sent a very angry email back and they said my return had processed and to double check my account. I watch this account very carefully, there has been not return which I explained...no response. I email this company at least once a week with a complaint, no response...I've reported them to online fraud claims as they have accepted over $600 worth of merchandise back but have not issued my refund.
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Trade Center Drive 14074