Their support have after two months not been able to help me install a very simple integration on my website. It has been filled with bugs, such as the chat not showing on some browsers and the chat telling logged in users to log. They were also not able to get two chat windows to be active at the same time, even though they keep on insisting it is possible.
Still awaiting my refund...
Review by Kenneth Hays3 months ago
Terrible just terrible. Asking each month money after you bought this script for very big money. They are cheaters. never have any deals with them.
Review by MaBell8 months ago
Had 2 licenses with this company, including a Premium license. I changed domain and they want $249 just to do a simple domain change! How not to treat your customers! Avoid!
Review by Katzalot10 months ago
Cometchat doesn´t respect customers, changed commercial plans, increased a lot the price for the same features. Updates only for the new clients, don't inform about in any channel how to go to cloud service.
All customers have a license with free updates included, but Cometchat doesn´t care.
Think before buying...Happen to me, will happen to you.
Review by WoodleyGuy11 months ago
It integrates quickly with no hassle.
I like their range of features, I do not use all of them but it sure does give me lots of variety to pick & choose from.
I especially like role based access control, requires no coding at all!
Look forward to a good service!
Review by JoPhena11 months ago
They have screwed their customers over a peach.
They've updated their licensing without telling customers and then want extra money (hundreds) on what we've already paid.
Four years we've been with them and spent about 3-4 thousand and this is how we get treated.
All these reviews rating it 5* are FAKE! THESE ARE ALL FAKE REVIEWS FROM THE COMPANY. ALL NEW. ALL FROM INDIA. FAKE! AVOID!!!
Tickets take forever to get resolved, when they get back to you (finally) they send screenshots with a noted attached simply saying "It works here" - but they don't check all the issues or the main issue you report.
This puts you in revolving doors of them taking forever to answer.
When they do, you can guarantee it's a Friday evening before they log off - leaving you as is.
Honestly, you are getting ripped off if you go with this lot of cowboys.
Review by Bansal11 months ago
I do not recommend Cometchat at all.
Cometchat has just recently screwed its customers over who paid for updates and such recently too. We were paying $64 a year and to get the same features that they're now charging $229 a month for. They will no longer allow self-hosting and it will cost $229 a month ($3,588 a year). They're not refunding anyone who still have a licence to receive the updates and their software is more buggy than a low end apartment. They changed with with no notice what-so-ever.
I also suspect that some of the recent 5 star reviews are fake. They're all from India (Where Cometchat is based) and all have 1 review. I wouldn't be surprised if the accounts were created recently too.
Review by Janeesah1 year ago
The service is not good at all, making follow up related to an issue from last 1 month and they do not have a solution for it, the only answer we get all issues will be resolved in next version. God knows when they will have new version.
Review by Wasiq1 year ago
This company is now unresponsive except when they want your money.
I recently purchased the Platinum self hosted edition for close to $500 as well as the mobile edition for another $500. I asked their team to install it and before I could even launch, there were bugs. I'm supposed to have premium phone support and priority email/chat support with my package but can't reach anybody. It's a never ending revolving door.
The phone number is US only (I'm in Canada) and I haven't received a response to multiple support requests for days so I can launch my site. They had no problem taking my thousand bucks and nobody told me they would be changing their platform and that mine would be obsolete before I could even use it.
Cometchat...what is going on? Or are you going out of business?
Review by Thaluki1 year ago
Look at the ones who gave 5 star ratings, all of them are from INDIA! And where is cometchat based??? ANSWER IS= INDIA!
All of the 5 star ratings are FAKE!
Check yourself on the users with 5 star ratings and see their country of origin “INDIA”
Review by Artesya1 year ago
This company is a fraud! They just changed their licensing and screwed all existing customers.
FAKE 5-STAR REVIEWS. Look at the dates... all August 9th and 10th!!!
Review by Taleeta Withanage1 year ago
Bought the best they have, difficult, badly structured code, poor support, badly implemented UI..what else is there to say,, :)
Review by Tawakat1 year ago
The service is terrible multiple days in between responses. Still no working solutions. Were not supposed to charge me until working solutions but instead 6 months later paying 99 USD still nothing.
Review by Moryah Keramidoglou1 year ago
I'm happy with the product itself, but their customer service sucks. Bought their basic edition for $49, file wouldn't upload to our Wordpress website. Contacted support, they wanted access to my FTP and admin access to our website. I said no, and to send me a file that works. Went back and forth for days. I made a PayPal claim, which they told me to remove. I told them to send me a working Cometchat file, and I'll happily do so. They finally relented. I was rather upset that after all that, they proudly put their logo on the bottom of our chat windows. Luckily, this was easily removed with some slight CSS.
Review by DinahLove1 year ago
Cometchat has multiple powerful chat features, The integration into our website was initially slightly overwhelming, but their support staff handled it like pros and took all of our issues in one shot. Would Recommend
Review by Mickkc Burnby1 year ago
We needed to add interactivity to our website through a chat script system. The www . cometchat. com website describe in a dynamic way, the tremendous capabilities of CometChat.
We chose the self-hosted version, first it’s very easy to install, furthermore it integrates very well with the majority of the CMS of other scripts.
The installation to our website of CometChat, was very easy, and it keep one's promises features. The site has a users system, they will be logged automatically into CometChat when they do a login to it.
Thanks to the great efficiency and professionalism, the CometChat support team helped us to fix quickly, an integration problem with the ExpressionEngine CMS.
In the website we could embed Cometchat in a single page, or using the floating chat bar on one page, or on every page.
The main features of CometChat include: private chat, chatrooms, emojis / stickers, games, real-time translation. Certain users or user groups can be restricted.
The Administration Panel permit to manage very easily CometChat and all its features.
CometChat is a must as chat standalone application, thanks to of all these awesome features. We’ve tested many other one chat system applications, CometChat is the more complete, flexible, compatible with many CMS.
The Commercial team as well as the team support, could resolve quickly encountered problems. And CometChat is constantly updated and improved.
Review by Aghni1 year ago
ok anything other than a solid 1 star rating for this company is someone who works there. There is just no way in the world that this company could conceivably get 2 out of 5 stars without cheating. It's the absolute worst software company in the world without doubt.
Review by Latoia1 year ago
I have been using Comet CHAT PLATINUM FOR SEVERAL YEARS and i have been very pleased with it . It has got better andbetter over theyears nad my users have enjoyed the system . I like that fact that thre team continue to roll out regualr updates and improvements and always on hand to help if you have problems .
Review by Jimbet1 year ago
I have been tricked into buy this software twice. It absolutely does not work. It won't install through the install on phpfox and when I go around the install only parts of it seem to install, which means it looks good, but it's useless.
Review by DeltaOrionis1 year ago
Hi to all
i bought in the past and paid for "CometChat Premium Edition".
now when in trying to activate the plugin i get error: "Sorry, your support license has expired. Please visit the CometChat Members Area to renew your license."
I turned to the company to clarify the matter and the last answere:
We hope this email update finds you well. We have discontinued support for any of our old products, unfortunately we wont be able to help you with this. Please understand this is not under our control and we surely cannot help you with this unfortunately.
Please do not create or open the ticket again as it would be going back and forth in a never ending loop until no resolution, as we have stopped support for old version long time back and we only support with the latest version. We would be happy to help you once you have renewed you CometChat license.
and this is my answere to theme:
With all due respect to you, it is your problem to you stopped supporting the old version. I paid for a plugin and I want it to run in the old version. I do not want support from you and nothing else. I just wanted a return for what I paid and was promised it was a one time payment. In any case what you do is called stealing. I'm already telling you that if you do not give me what I deserve or my money back I intend to file a complaint with the police and also to publish the issue on all the social networks that everyone knows that you are stilling from people money and lying to them !!!!. I'm not a sucker !!!
why cant i use my product (the old version)?
I suggest that you do not purchase the plugin. It's just theft.
Review by Bbby Berejik1 year ago
Do NOT purchase this software. They will NOT honor their 30 day refund policy after I purchased two subscriptions to their plugin, which did NOT work at all. After 3 days of working with their crappy support they now give me nothing but a hassle and excuses refusing to refund me. Now I'm forced to contact my credit card company to get my $100 back :-(
Review by Rossan1 year ago
Cometchat is one of the worst companies i've come across...Honestly i don't even know how they claim to have so many customers with such pathetic software.
I purchased their platinum edition which costs a good 499 usd thinking it would be an easy integration into my client's wordpress site. The problems started from day one of installation from their technical team.
Their wordpress plugin just doesn't work and their engineers are the most stupid people on earth. Probably need some common sense and english training. The plugin is loaded with tons of bugs and the team releases new versions almost every other day and yet the fixes are never in place.
My client was himself suprised that a simple chat application needed almost 5 months to be integrated into the site and still doesn't work as expected. There have also been instances where they have released atleast 2 version updates in a single day for bug fixes which were claimed to be fixed in older versions.
Worse is this guy who is supposedly the Delivery lead or probably heads their engineering team who speaks nonsense and has zero knowledge when it comes to software. To top it off the calls are never answered and if at all it does get through the individual who speaks on the other end doesn't do anything other than telling me that 'senior engineers' are working on my ticket.
Raising tickets are a total waste of time, their customer service is so poor that i'm thinking of donating money to hire good guys. No matter how many tickets you raise, it just doesn't matter for them.
The only reason i bought cometchat was due to its host of features which are very enticing and covers my needs. however, if they cared for their customers, i wouldn't be writing this review.
The only positive experience i had was when i got a hold of their customer service head Natish who was very courteous and helped me tackle some of the issues. recently i needed help again on some tickets and called this guy only to hear that he'd left cometchat. Even though he'd left the company, he solved some of my basic queries which i'd been waitign for ages to hear from the team.
choose cometchat at your own risk!
Review by ETucker Stilleman1 year ago
The only reason you want to buy it is for decorating your website. The software is rich of features and nice UI.
But if you want a real working software, stay away for the following reason:
1/ It WILL crash your server as soon as you have many users chatting
2/ The support is stupid in term of technical knowledge
3/ The way they do coding is really stupid and messy. Their source code is really a hell of pain
Worst decision of my life is purchase cometchat
Review by Laiya2 years ago
We installed the comet chat service, and had it for the past year. We have not been able to roll it out and have our client use the system because of the many bugs and the poor response from the support. The site gives the impression that the software is a one time fee.... which is true but what is not said is that the software is updated at least once a month, and within he first 30 days of the use of the service it was not working. Cometchat told us that it needed to be updated, oh and by the way we don't do that unless you have our support package at an extra high cost. What else is that the software has not worked smoothly at all, it works fine for a day or two then it has problems again. Crosstalk and looping messages and crashing apps. There is not a month of trouble free use, it is constantly broken and when updated the android and apple apps must be recompiled as well adding further down time. ... In conclusion I do not recommend this product and if I could get a refund if I could. Oh but wait they don't refund you for software that doesn't work.
Review by Ofra2 years ago
Brilliant software. We tried Arrowchat but it broke our website. Cometchat is fantastic, well worth the money.