I made a travel delay claim a month ago, sent all necessary documents via email but haven't had any correspondence from them, not even a confirmation. I have followed up by phone twice since I made the claim, and both times I was told the claim will be processed as a matter of urgency, and that I would receive a decision by the next working day. I'm still waiting.
Review by Alazan Andrescavage2 months ago
I have not yet had to make a claim on my travel insurance but my Annual multitrip travel insurance fee was very reasonable.
Review by Spottydogs Startseva2 months ago
Good coverage. Really like the option to advise of medical conditions, but not necessarily have to pay extra premium (as they are not relevant to holiday).
Review by Buggin2 months ago
Amazing service, transparent packages and more than reasonable coverage for the price.
Review by DasBootchDubs Klimontov2 months ago
Excellent service with very helpful staff, who were on hand to answer any queries we’ve had to do with our policy! It’s our 3rd year with Columbus and they have never let us down.
Review by Gardenerofthegalaxy2 months ago
The process was very clear and easy to finalise.
base cover is very good and add ons are easy to add and simple to understand.
Would use and recommend Columbus Direct to anyone.
never had to use the care line, not yet anyway (touch wood i never do). but i would assume they are fine.
Review by Capita2 months ago
always great service & straight forward renewal process
Review by Bafford2 months ago
Good website and information , and transacting
Review by Lennay2 months ago
Very good and competitive price
Review by Sahera2 months ago
Having used Columbus for a previous years travel insurance, I decided to use them again. Very good price for the year, along with great benefits and low excess should I need to use them.
travel Insurance is like a seat belt on a car, you need it, but hope that you never have to use it.
Very good policy, great coverage worldwide
Review by ConsumerClout2 months ago
Easy to purchase and coverage is great
Review by Mrs Fletcher2 months ago
Simple to choose policy and website easy to navigate.
Review by AnyaKoroleva2 months ago
Jamie-Lee Lawrence - The Columbus Direct Team - Excellent Service - helped me very quickly with a query I had about my Travel Insurance Policy with Columbus Direct.
Review by RobbieSDA2 months ago
Our Claim (flight cancellation) not being responded for a week now. Not even an acknowledgement. So, here you go!
Review by Ibe2 months ago
Helping with current claim
Review by Leshan2 months ago
Easy to use website. Confident in cover.
Review by Boxxer Sharkady2 months ago
Absolutely brilliant 5 star service
Review by Orcecaveman Hudacko2 months ago
Always easy to deal with and great price
Review by Barwell2 months ago
The best thing one should be able to say about any insurance company is that they pay out in the event of a claim and this I can say unreservedly about Columbus Direct
I had a big one due to illness (circa £2k) and though it took a few months for them to verify my claim, once they did they paid the exact amount of the claim with no sly attempts at trying to cut their liabilities.
For this reason, I recommend them very highly but also caution travelers to retain all receipts related to medical expenses to ensure that correct payout does happen.
I also want to pour praise on their high quality level of telephone customer service. This is an impressive business at all levels.
Review by Vvvvvvvvvvv2 months ago
Just the easiest and quickest site for booking your holiday insurance. Very easy to navigate and you are insured within minutes. I have been using Columbus for my holiday insurance for 30 years and don’t even look anywhere else each year.
Review by FxKingVIP2 months ago
Columbus offers an excellent value for money travel insurance with simple and clear breakdown of what’s included and upgrade options. It made the whole process of finding the right insurance policy easy and relaxed
Review by Kinitro Motina2 months ago
Best Value everytime
Review by Aspen2 months ago
Quote easy to obtain and easy to use
Review by Bafford2 months ago
Very helpful staff, don't have to hang on waiting for the phone to be answered. Very clear and capable in dealing with queries and claims. Thanks.
Review by SleepingBeauty3 months ago
Easy to use online portal, no nonsense questions and priced affordability