The process of buying cover was easy including pre existing medical conditions, which most standard travel insurance policies don’t cover. The true test of Colombus policy would be known only when a claim is made. I trust they will stand up to the test.
Review by Englebrau Avalos3 months ago
We always purchase annual
Travel insurance and found the Columbus Direct Rate to be the most realistic and have changed to them this year.
Review by Baskoota3 months ago
Easy to deal with online.
Review by Metalmaiden3 months ago
Easy to access and quick
Especially like the ease of sorting out cover for well maintained health conditions
Review by Noormohamed3 months ago
Have used service before and have always been very satisfied with experience
Review by Gandzialf4 months ago
Very easy to access & great price
Review by Saccomori Vallie5 months ago
Review by Badgal5 months ago
They were busy and it took many phone calls to make contact. when they did it was great helpful, althou one operater was unsure about all the policy. The second person was more informes
Review by Charulata5 months ago
The person I spoke to explained everything and got me the best price for what I wanted. It is good to be able to get insurance over 65 as some companies don’t do that now.
Review by Nokire Efimovaite6 months ago
a trustworthy travel insurer, i had a good experience before and this time i had nothing to claim for!!
Review by Grandnet7 months ago
Sent an e-mail - was responded to by phone - great - was told some useful information but had to talk to the right person. Unfortunately this person was dealing with another customer. I was told this person would phone me when she was free. THAT WAS 5 DAYS AGO! STILL WAITING.
Review by SuQ7 months ago
Reasonable premium and offer great coverage
Review by GonVV Arimori8 months ago
We used columbus recently on a trip to Japan. We got caught up in a typhoon and had to make lots of alternative arrangements to return to NZ. Columbus were great and covered the extra costs we had to incur.
Review by Dicte Ziebold10 months ago
Although I have never needed to make a claim with Columbus, I have found their staff extremely patient and willing to help and their written admin excellent. These things auger well for other aspects of their organisation...although travel insurance is one of things you hope you never need to test!
Review by Bannock Debilde11 months ago
Easy quote to follow. Pricing was good compared to other quotes.
Review by Fynbo11 months ago
4 stars, love the fact you provide extended pregnancy cover up to 30 weeks but the price was quite hefty for the short time I was away.
It was better to be covered for any scenarios that could happen for my unborn child. Thank you.
Review by Shaffi1 year ago
We booked with Columbus because we live in New Zealand, but aren't residents. They were the only company we could find that would offer cover. We had to make a claim as our flight was cancelled due to weather, which meant we had to rebook a connecting flight with 24 hours notice. Columbus took a while to review the claim (hence 4 stars) but refunded the full cost of the flight we had to change. So overall- a great company.
Review by Loredana Rapinac1 year ago
The staff on the phone were informative and helpful.
Never had to claim, and hope never do.
Hope if I ever have to that claims are as helpful.
Review by Hocus Jaskot1 year ago
We are very disappointed with the policy and service provided by Columbus insurance. The instructions regarding medical fees were not clear and we ended up paying extra money to get medical certificates. If we knew that we wouldn't be able to claim the expense back, we wouldn't have gotten the medical certificates.
Review by AdrianCooper Schwart1 year ago
We have been using Columbus Direct for many years, we have had to make a claim one year and also contact the emergency number for advice on one trip. I have always been impressed with their customer service and it is extremely reassuring that despite perhaps only contacting the call centre once per year I so often speak to the same friendly guy, how often can you say that about a call centre!
Review by Vault1 year ago
The process was not transparent and I ended up being charged double the quote for the same services and pre-existing conditions named 12 months ago
Review by Lookman1 year ago
It's all OK until you get into trouble overseas, then I will send review!
Hope it never happens
Review by Ramazan1 year ago
Only insurance I could find that insures non-residents. Very easy to buy, good information.