Very poor experience when ordering online. Even though they offer an online order service with credit card payment options they emailed requesting we send a copy of our credit card + ID. A complete farce and poor customer service. Better buying from Moncler or Fulsap. Less hassle and a more professional experience.
Review by Heidrun1 year ago
On Black Friday I ordered several items in two orders. During my payment of my second order my credit company ( VISA) didn't trust the pre-transaction and cancelled the payment. From Colmar.it I received an email in which they explained that the 2 orders! where cancelled due to and error in the payment transactions. After 2 days both orders were deducted from my credit account. Technically there was something really wrong. Colmar.it Costumer Service helpt me in a very professional way in this matter and solved the problem. I received a discount code so I could re-order my items with the same discount as I would have had on Black Friday.
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