We had a horrible experience with College Ave. We were approved for a student loan at a fixed interest rate when the college determined we didn't need as big of a loan as we first applied for. We were told by College Ave that we needed to cancel and reapply but the original interest rate would still be honored. After reapplying, we were approved for a much higher interest rate. After two weeks of calling and talking to a different representative each time who verified that we could get the original rate we were approved for, we were then told it had been too long since our original loan approval to receive the original rate! I'm convinced the whole thing was a scam, and they were banking on the fact that we would just accept the new, higher rate. Their customer service is awful. They NEVER returned my calls, and I'm truly convinced we were deliberately lied to by their customer service reps. Even when we asked to speak to a supervisor, we got nowhere. Needless to say, we did not get a loan with College Ave. We chose one of their competitors whose representatives returned our calls promptly, were able to actually answer our questions, and ended up giving us a better interest rate than College Ave. I would not recommend getting a loan from this company. I would not trust them!
Review by Balejo Elisse9 months ago
I'm not sure if this review should go to College Ave or Nationwide Bank, the loan servicer. I was able to easily apply to receive funding for my student debt. As I was actively making payments to reduce the balance of my loan, there were several situations where I wanted to make overpayments to try and reduce my balance as quick as possible. I was told these overpayments would go to "future payments" and not to the principal balance. This means that I would still continue to accrue interest as though I made no overpayment. (Be aware to anyone trying to save on interest!) Thankfully, though, I was able to pay off my student loan relatively quickly. But this was just the beginning. It only got worse from here. When I made a large payment to pay off the loan, I inadvertently overpaid my remaining balance bringing my balance into the negative. I was told I would receive a refund in 45 days. That seemed a little ridiculous that it would take so long but I accepted it. 55 days after paying off my loan I called in to check on the status of my refund. Customer Service was unable to help me and said they needed to wait on Accounting to confirm it was sent. I waited another week before hearing my check was sent. It is now a month later, I still haven't received the check they said was mailed to me. I have called Customer Service several times but they keep telling me they are waiting on Accounting. The Customer Service reps have never returned any of my calls as they said they would nor have I heard anything about the status of my refund. I would recommend NOT doing business with this company.
Review by Daisymei1 year ago
College Ave Student Loans was fairly easy to use. No complaints.
Review by Janito1 year ago
Everything was so easy from applyiing to payments!
Review by Balginder Shukre1 year ago
It was fast, easy
Review by Projax Rogeski1 year ago
Definitely, I would recommend this company to my friends.
Review by Kaylum Dafonte1 year ago
I was apply student loan. I really appreciate done this my loan. Thanks
Review by Wedzerai1 year ago
Thank you for your prompt actions on our loans, and for your customer service
Review by Bénédicte Derrow1 year ago
Easy to process. Borrowing is a difficult thing to do and they made it as painless as possible
Review by Daralynn Klener1 year ago
Very convenient, easy to navigate the process. Transparent on rate and total cost of loan.
Review by Acis1 year ago
SO FAR APPLICATION AND PROCESS WAS EASY, IT'S JUST THE BEGINNING SO HOPEFULLY IT WILL BE JUST AS EASY GOING FORWARD DURING THE COLLEGE YEARS..
Review by Ashnela1 year ago
This was the easiest loan application I have ever done. Payment is sent directly to my college, and I haven’t had any worries. The repayment schedules are flexible to work with my budget, too.
Review by Denyell1 year ago
The customer service is pretty good. I was able to speak to an agent regarding my questions immediately. The application process was pretty easy and decisions are made quick.
Review by Jailor Atsiaya1 year ago
I was kept in touch with progress. It was not a long progress
Review by Arugah1 year ago
Great site to apply for student loans. I was able to apply and get approved for the loan my Son needed in just a few minutes. Very easy to follow
Review by Germene1 year ago
The whole process has been smooth and quickly. Very user-friendly system.
Review by Buk Gildemeister1 year ago
easy to work with.no problems at all.they were always on top of things.i will do business again next year.thank you ever so much
Review by GuyCoulthard1 year ago
Their process is always very seamless and easy to contact them!
Review by Eidref Uwasomba1 year ago
The process was very easy and everyone was helpful. In the end I was very unhappy with the final interest rates. I now have the feeling our relationship will not be improving.
Review by Sümegi1 year ago
Process was simple and stress-free.
Review by Nep1 year ago
idk they helped me in a time of need i suppose, so i am truly grateful to receive funding for school this way!
Review by Rudges1 year ago
CollegeAve. This is the simplest way to apply for a college loan. Other sites require much more work. It's fast and convenient.
Review by Impreza Derrow1 year ago
Thank you, my experience was great.
Review by Vedanr1 year ago
Quick,easy hassle free loan process.
Review by Sunmi1 year ago
Good customer service the few times I called, but it was confusing on whether or not I had secured my loan for the fall. My mother and co signer was receiving emails saying that she need to send in a picture of her SSN and I was getting ones that said I was all good for the loan. So I was unsure if I was all set with the loan or not.