This company sells equipment and consumables for research laboratories and has the worse customer service I have experienced in more than 25 years working with this type of suppliers. They sold us filter holders that according to their web page were autoclavable (polycarbonate filter holders 25 mm; Item # OU-29550-42), they are 3 times more expensive than the normal ones but we bought them in the trust that they were what we were told. When half of them broke down and we contacted the customer service they said (in a very impolite manner) that they were actually NOT autoclavable and would be damaged by heat but that they were not refunding us because some of them had been bought almost a year ago, although they recognised the information they provided in the web page was wrong (and it remain being wrong). We not only spent ~£800 in their unsable filter holders but also wasted a lot of time (including lots of emails to the technical service until they told us about the the heat issue), which was particularly frustrating for the PhD student working on the project. Moreover, they deleted the review we wrote about the filters in their web page. This is unacceptable in a company which serves research institutes, hospitals and universities, amnong other institutions doing research. We certainly won't buy more from them and want to ensure that everyone knows about it.
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