I was locked out of my account with my balance, this is what Cointree do to everyone. They are scammers, beware of them, they will rip you. I wonder what they do with the monies locked in the accounts. I lost a lot of money with them, the only way I got my money back was through [email protected] com who helped my colleagues and I recover everything we lost to these scammers. Thank you so much Archariel. Stay away from Cointree
Review by CristinaB Picciolo3 months ago
Pretty good. No complaints
Review by Sabirna6 months ago
Cointree must be going bust, my account has be locked for 2 weeks just like many others and I cant get a straight answer from anyone
Review by Chesseurope7 months ago
You CANNOT TRUST THESE GUYS! I am SURE good reviews are by BOTS?! THREE TIMES I have sent them a message advising that I cannot login to my account via PC and THREE TIMES they have totally ignored me! Despite having my hard earned money in that account!!! HORRIBLE!!!
Review by AvaGodiva Telepman7 months ago
I am disappointed at cointree for their service, suspending my account till date with no help or assistance. Now I’ve lost my funds because the account is suspended with no help.
Review by Symphonyy7 months ago
Why has Cointree suspended the transfer of Alt coins to cold wallets?
Support team tells me, management has ordered the suspension of Alt coin transfers.
Alarm bells are ringing than they say my funds are safe. Now we all know that exchange's are open to hacker's
So this tells me Cointree will guarantee my funds should this happen?
Not very happy with cointree.
Review by Greatest8 months ago
I been sent an email request my id with z phone signed peice off paper say date coin tree coin deposit and my id and phone of my self for family support payment to help me look after my family is this a sacm or
Review by Chenjiani Tearnan8 months ago
Still waiting for my money... Almost a month later. Criminals. My bank has raised a dispute, and they still play games. If they keep this up, I wouldn't be surprised if they face charges.
Review by YangChao9 months ago
Completed the registration still not approved and account is asking for ID and everything all over again? Wow i was shocked..... and specially after i read all these other comments i am a bit iffy if i should complete my ID verfication now....
Review by Gursarn Derrow11 months ago
I am happy with the site. Very easey to understand I am not happy I have to keep uploading my I'd and my bank details I still cant buy sell or withdraw
Review by Isossy11 months ago
You guys should be very ashamed of being one of the leading crypto trading company, because I can assure you that you guys are NOT and nowhere close!
As a large volume, repeat customer I requested to have my tier upgraded so I can trade with large sum and you down-graded me instead
You are terrible and it is fact because :
1. Your Fees is 3% + handling fee, Total fees for BTCmarket is 0.85%
2. Withdrawal or Deposits take ages (3 - 6 hours), Others took 20 minutes
3. Do you really need to hold my Aud for so long as I just withdrawn $20,000 and still pending after 2 days? BTCmarket literally took 20 minutes to deposit $72,000 into my bank
4. Customer service took days and only comes back with zero progress
This exchange is a ripoff for any newbie just started trading in crypto, but I would not call it a scam as it working slowly with high fees
Feel free to email me on jerrytanwork gmail.com as I can vouch for this negative review
Experienced volume trader
Review by EdelO1 year ago
This is a rare critical review or complaint from me, and an early step in a wave of lengthy processes and action against Cointree. I have been a dissatisfied Cointree customer for years, more out of lack of competitors at the time, somewhat convenient with bank details saved for ins and outs, the only benefit. However, have been consistently disappointed in all aspects, from service, to security, to trust and confidence. Slow transfer process, several taking weeks, most others many days from the questionably manual process. Fees are exorbitant and not transparent, with limits on deposits and withdrawals, with timing to benefit themselves. The rates are never favourable for the customer, always behind actual trading rate, with no legal oversight controls. You can monitor actual rates vs Cointree rates quite readily and note critical differential. Support is slow, nonchalant, unhelpful, sometimes rude. Interface of old and new versions consistently buggy. Recent transaction transferred 5% of BTC, triple checked receiving address, and sent from Binance. Cointree claimed I sent it to Bitcoin Cash wallet, which I don't own, don't want, and have never set up. No protections in place. Funds lost, and will not be helped. As a programmer I am aware of the short task required to solve - including a Bitcoin Cash transfer, but they cite their so-called security, which signs seem to be legitimately lacking, soon to be investigated. This is a stark example of regulation required for Australian cryptocurrency intermediaries, and risk of manual process run by largely anonymous company. Better exchange options out there, without human intermediaries. Most critically, this is an example of a human exchange which are the prime targets of major cryptocurrency hacks, and, from Cointree's past attitude and experience, with coming hack, or anonymously take off into the night, your funds will be gone, with nothing but a shrug of the shoulders. Avoid at all costs.
Review by PhilipSchuh Potyk1 year ago
Awesome Australian braindead backward embarrassing website. Hey you want some BITCORNS???? Its like magic internet moneys - only takes 76 days to effing clear and send on COINTREE!!!!!! fees are awesome too - takes at least 3 days to clear so usually you end up with 75% of your original deposit. pathetic, embarrassing shitey aussie joke broker. DO NOT USE!!!! try VirWox - much better
Review by Sillyre1 year ago
I think cointree are great apart from my payment saying processing for the last 18 hours bit weird i can send coins on other platforms at the moment but not cointree which sucks because id much rather use cointree also im scared that the site has like somewhat shutdown as im getting no replys on my support tickets
Review by AnnaByrne1 year ago
You asked me to create new account in new plaform using the same email address, when I did that it said the email is already taken. CANT access my money now
Submit a help ticket, then the day after I received a notification by email saying that "your request has been updated, log in to your account to see the update". How the heck can I log in my account to see the update. Are you kidding me scammer???????????????
No phone contact, the phone number in new platform is not assisted by call "please go online and send email"
Give my access and money back SCAM
Review by Areanna Derrow1 year ago
Used it for couple of months. Everything is flawless and buttery smooth. Never had issue while buying bitcoins. They assist me well while signing up as well.
Review by Hmodi Garffie1 year ago
Clearer way to see your fees would be nice.
Also some extra ways to pay instantly like cash deposit into account.
Review by BatteriesRtheBest1 year ago
I was hesitant to open an account with Cointree and I thought I would try to see if it is trustworthy and practical for my transactions. Cointree has not disappointed me yet and the support has been very helpful (quick replies all the time).
One thing - the Cointree exchange rate could be better as we do give a small % commission and also we do lose out for example purchasing USD.
All in all I would recommend Cointree anytime.
Review by Mccollum Lukawska1 year ago
Great website, not a fan of the 2 day bitcoin in account rule before being able to use it or the ID process, found it to be a pain when signing up
Review by Asimbhai1 year ago
Very easy to use the site, gret service
Review by Andreadk1 year ago
Good service but high rates to buy into alt coins and high BTC transfer fees.
Review by Picasso1 year ago
I have had issues migrating to the new platform with an inflight transaction of $2000 now stuck on the old platform which i can no longer access. I have been waiting for four days for this to be resolved and quite frankly this is unacceptable especially as the issue was caused by Cointree themselves.
Customer support are friendly but Cointree priorities are obviously not customer or service focused.
I no longer feel comfortable recommending Cointree and therefore must retract my previous positive review.
Great site for those new to the world of cryptocurrency. Very straightforward process to set up and verify account. Easy to trade. Goods deposit options and really fast withdrawals that are sometimes processed in as little as 1 business day. The fees run slightly higher than some but equally this company are more trustworthy than others. The fees are really the only thing stopping me awarding 5 stars. Highly recommended.
Review by Bafford1 year ago
POLI INSTANT IS A COMPLETE LIE....
ITS NOT INSTANT - INSTANT MEANS WHEN IT LEAVES MY BANK AND ITS ON THE BLOCKCHAIN AFTER A FEW CONFIRMS I SHOULD BE ABLE TO USE IT.
NOT WAIT A FEW DAYS IVE WAITED UPTO 9 DAYS ONCE
Review by Tiale1 year ago
Simple, safe, fast and cheap. I wouldn't trust anyone else. Thank you cointree, I've been with you since the beginning.
Review by Fundes1 year ago
Easy buying but as always takes time to recieve bitcoins. Would like to see bitcoins coming the same time as I make the payment. Acceptable commision rate 3%