This is a terrible company to do business with and they make it very difficult to get your money back when a problem payment occurs. I have been trying to get my money back for 30 plus days and now they tell me that their policy is no refunds after 30 days. The representative said they sent an email with instructions on how to get a refund. I didn't receive the email and asked for proof of them sending it, Coinpayments.net said Amazon handles their email and their is no way to get the copy. What a bunch of crap! I would recommend avoiding this business.
Review by Adeegan Yucker2 months ago
i will not recommend it never
they will loose your time , they ask you time by time documents , id card, passport, driving license, and everytime they ask you something else !
one time they ask me remove your security label of your international driving license then sign it !!!!
its like a joke ! international driving license is acceptable on more than 180 country's traffic police but its funny they dont accept it you need sign your document under security label!
if they just need to proof your name and sure name i think its enough to see id card or driving license or billing statement on your name with your address
when they ask more more and more for new customer without any transactions it means they use your documents for something else ! becareful to using this website !
Review by NeilKirkpatrick2 months ago
I tried for several hours over a few nights to get my account verified by attempting to upload the required documents - and be sure that I am totally fine with the concept of uploading these docs. Their system kept rejecting my uploads. I had a long dialogue with customer support - many emails back and forth. In the end, customer support was pretty useless and I simply was unable to open an account so I moved on to a better crypto system.
Review by Reljone Harvley4 months ago
Terrible Support, terrible system.
Review by Olivo Vegani4 months ago
WORST EXPERIENCE. I recently bought a product via CoinPayments but my merchant didn't receive the payment due to unprofessional reason "Timed out". Actually I paid 0.00071567 BTC to my merchant. But due to timed out issue, I requested for refund and CoinPayments refunded me 0.00060251 BTC. They eat my 0.00011316. it was not a big deal, but I just wanted to say they are a big scammers / cheaters. Also, this site is very complicated to use and understand. Don't use this site.
Review by Graymor6 months ago
Review by Paityn Vinchenz7 months ago
Scamming, ThisShitty website took all MY MONEY AND I CAN'T GET REFUND!. OFMG! They won't reply me on Support!
Review by FirstPick Demiai10 months ago
If you want to accept Crypto currencies from your clients, Coinpayments is best. Posting our 4 years of experience with them :)
Review by Muesli1 year ago
I love this service, using them since 2014 without issues. Anyone complaining about missing satoshies needs to remember bitcoin network fees spyked last year. I never generally leave reviews but since i see all this bs blame aimed at services i love and trust i had to write this one. Keep up good work Coinpayments team and thank you for awesome platform!
Review by Ronik Laurenti1 year ago
We used their services as a 3rd party during our sale event and everything went smooth until the last day of the sale. Just when we wanted to withdraw all our funds we made during our sale, the funds disappeared. We logged a complaint and they told us we were hacked on their website. Apparently the hacker managed to log in skippng the 2FA we had setup, then changed the email address and took all the funds before changing everything back. When we asked for further assistance they just stopped replying. They did however say we should report the crime.
This company was re0sponsible for securing our funds and they failed without any form of regret or compensation. I believe their own staff stole our funds as no-one could change details on our 2FA except them.
CoinPayments is rated 2.0 based on
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