Avoid if you value customer service at all. I finally managed to get my money for my BitCoin sale 5 days late. No response from repeated attempts to contact through their official lines of communication. After a lot of trawling of the internet and a few sleepless nights I managed to make contact with ‘Dax’ through his personal email address. Posting here as it may be of use for others out there – [email protected] gmail.com.
Review by Nigli1 year ago
Easy and fast to buy and sell. No waiting for ages like on exchanges.
If you're selling to them, just make sure you use a decent fee for the transaction you're sending to them. Then they sould recieve it faster and you'll get your payment in your bank account.
Review by KJMs1 year ago
bit slow on payment and response times but they do pay
Review by JohnnyW2 years ago
Their website gives confusing messages. Tells me to do things which either have no effect or cannot be done. It allows me to do transactions and then tells me I should not do them. I shall give them details direct.
Review by Yumgui2 years ago
Give you a quote, then pay you a totally different amount. When questioned no reply.
Review by Bondage2 years ago
Absolutely brilliant service, no customer service, they just don't reply but the amount of time I takes to transfer your money during working hours is too class and being in the uk it's hard to find a site to trust and is that easy to use!! Brilliant company!
Review by SuperSodezxd2 years ago
I have used the Coincut website a number of times. Makes buying or selling bitcoin a piece of cake. Speedy service too.
Review by Chubbytt Tribute2 years ago
WARNING DO NOT USE. This is a scam. At first your first transaction and may be 2 or 3 more may appear to be good honest easy transactions. However this is to lure you in and soon enough you won't get paid if selling to them but they will keep your bitcoin. AVOID AVOID AVOID. They will not reply and no matter how hard you try they just ignore you. DO NOT TRUST THIS SITE as sooner or later they will scam you too.
Review by Rackesh Ferraioli2 years ago
Start off very helpful. First transactions go through within couple of hours.
Dax will send regular messages, checking all is okay and you are happy with the service.
It appears things have changed regarding staff lately. Since this apparent change the service has declined rapidly. Transactions taking as long as 18 hours to complete. Messages are read but not replied to.
Really thinking about going somewhere else now. Shame
Review by Alsager2 years ago
I used Coincut to buy a small amount of Bitcoin to try them out. No problems on my first transaction.
Review by DixJ2 years ago
PERFECT! NO PROBLEMS WHEN MY MONEY TRANSFERS, I GET BITCOINS SO FAST! LOL TOP COMPANY! AND DAX AS SUPPORT IS AWEEESOME!!!! GG! XDXD
Review by Phubade2 years ago
My first time using Coincut was to sell bitcoin, and its a simple enough process on the face of it. What worried me was that it took longer than I thought it would and there is no way of actually chatting or phoning or emailing them at all really if you'rr worried about your transaction. There appear to be channels of communication on the site but they do not work during office hours on a Monday so what use are they? Also if you're already worried it makes it far worse if you can't speak to anyone!
My GBP appeared in my paypal account around two hours after I transferred them from my ledger nano, But that was a long couple of hours and I became convinced that I'd been scammed. In the event I hadn't. They just will not reply to any method of communication. That is my only criticism. But I think it is a significant one.
Review by Hviezda Thavarajah2 years ago
I've had a total of six transactions with them and every single one was up to high standard! They make sure everything is okay and they even text you once the coin has been sent to your wallet! talk about fantastic experience! The only factor i'm disappointed about is the waiting time, they mentioned that it will take 15 to 30 minutes to be transferred, but this isn't true as my last transaction took about 1 - 2 hours to be delivered. But i genuinely think they can improve apart that, they're really good at what they do and if anyone is skeptical about ordering bitcoins from this site, please don't. I'd strongly recommend them! 5/5 A+++++++++
Review by Vanderkimpen2 years ago
Fantastic service. Had to wait for verification till Monday (it's take up to 1 WORKING day), but it was hassle free. After that it took me less than 10 min when I had bitcoin in my wallet. Definitely recommend it!
Review by Bafford Buie2 years ago
Great, easy and fast service in getting BTC. Keep up the good work!
Review by Abergavenny2 years ago
A glitch with a new part of the website meant Dax led me through what I wanted manually on a Friday evening - personal service rarely gets better than that!
Review by Reshen Chenez2 years ago
Very helpful at first but then when i went to buy a larger amount of bitcoin they failed to respond to me, at all, admins ignore messages, furthermore they promise fast transactions saying 7 mins at the fastest and 45 mins at the latest but have taken my money and been waiting for almost 5 times the length
Review by Masdiana2 years ago
I've used this site a few times. The experience is quick if you're using it during weekdays. I wouldn't use it for large amounts as the site is not protected/regulated by the FCA nor is your money held in escrow. You have to use bank transfers (this has been fine so far), so no charge back facility.
Having said that all the transactions have gone through fine (except those started on the weekend which are completed on Monday).
Review by DArthur Verhulst2 years ago
Very easy service. Always around to answer any questions and overall a very trustworthy service. Cheers.
Review by Yasuey Derrow2 years ago
Great communication and good service..................... thanks Dax
Review by Souveraine3 years ago
The exchange rate for Monero isn't great but it is the only option I know of for GBP straight to XMR.
A trade takes a little time unless you setup a Fidor bank account - I tried this but Fidor insisted I show them my passport, drivers license wasn't acceptable. Well I don't have a current passport so apparently I can't open an account.
Problems and questions have been resolved in a timely fashion.
Overall I like this service just wish the exchange rate was a bit better.
Review by Sukhbant3 years ago
Coincut delivered top quality service in refunding an overpayment made through no fault of theirs. The website is well designed and easy to use. Transactions are processed quickly.
Review by Sobhana3 years ago
Good service but they take their time to reply on live chat
Review by Kassie3 years ago
The site really really really is only contactable in standard working hours, whether for processing payments or other!
I thought it was abandoned for a short time till the guy was back in the office.