5 Stars for Coddle Me....I bought the RED sofa chair and ottoman.... Absolutely love the quality and color of the furniture. However “white glove” delivery is questionable.
Delivery was late, 1 hour outside of the 4 hr Schedule provided. I did not get a call and had to be somewhere. The driver was very courteous, but let me know he is not paid outside a 30 minute window. The three pieces were packaged so well it took 2 men, longer than 30 min. to take out of the truck, unboxed, carry in the house, and set up and remove all packing materials. I live in a house and delivery was on the main floor. As The driver is contract... he’s not paid time for over 30 minutes regardless of white glove Delivery. He called his office and they spoke to me telling me the “white glove” does not exceed 30 minutes. It does not say it on Coddleme.com and it was Now 6 pm closing, so I could not speak with anyone at Coddle. Again the driver was courteous and said he’s going to set it up anyway. I tipped him $20. I’m waiting to hear back from Coddle me... I spoke with someone the following day. This person was going to speak to her supervisor about reimbursing me the $20. I hope I get that back. I have yet to hear any but will update this if I am reimbursed. Regardless I’m extremely pleased with the furniture, construction and it looks beautiful in my room. I would not suggest the white glove if you don’t have to use it.
I’m leaving five stars today because overall I was happy with the experience. Coddle answered all my questions before purchase was made And they did the best they could do with what was under their control. Product is exceptional.
Review by Iqura Weijnen2 months ago
Just received my set of Standard pillows & can I saw WOW!!!! I was pleasantly impressed by the Materials of the pillow which are quite luxurious. I didn't even want to cover them with the pillow cases but I did.
My husband & I slept so well last night that I felt compelled to write my review ASAP!
TRUST ME YOU WON'T REGRET THE PURCHASE of these pillows!!!!
Review by Smegtreed2 months ago
Couch arrived quickly and was extremely well-packaged. Instructions were simpler than anything I’ve perviously experienced and assembly was fast and easy. What’s most impressive, however, is the obvious quality of the product itself. It feels very sturdy and the seat has excellent support. The microfiber looks fantastic and is easy to care for. And the customer service is outstanding. We shopped a great sea before landing on Coddle. And we were pretty much ready to pull the trigger on CB2s version of this couch. But everything about this piece is much better (including the price). Really impressed.
Review by Funcky Rodricks2 months ago
Delivery got to us on time. The couch came in exactly how it was described online. It's the perfect size for our need (we have a 1 bedroom condo), love the plug in features on the side, and the red leather is even prettier in person!
Definitely NOT disappointed in value of this product, and might also get the ottoman to go with it soon as well!
Review by Kyada3 months ago
They definitely live up to their name. I purchased the couch, ottoman and the chair at different times and each time they were delivered ahead of schedule. They not only send you reminders, but call you as well. I would give Coddle 10 stars if I could and could also say, I've got hot furniture. Great buy!
Review by PaKIM DorimeWilliams3 months ago
LOVE LOVE LOVE everything about the Coddle Couch!!! Bought it for extra sleeping space for a lakehouse but my son slept on it the first night and won’t give it up! Sooooo...May be making a second purchase. 💜
Review by Savvinos Harrigill3 months ago
I was treated with respect by all of the people along the route to my getting the sofa that I wanted. Everyone was cheerful and helpful, and I am very pleased
Review by Mummyjo Bondonga3 months ago
Very pleased!! The delivery was perfect & with the white glove service - totally recommend !!
Review by Yagoub3 months ago
Well built and well designed sofa bed. Also, great customer service. I would highly recommend this to anyone.
Review by Grandypink3 months ago
From start to finish this was an excellent experience. I contacted Coddle via live chat and received a correct, fast reply. I placed my order and received the couch within a week. The delivery people were very nice and efficient. The packing was top quality. A thick cardboard box within a thick shipping box. Inserting the 4 legs was easy. The plugs and USB ports are very useful. The couch is not just beautiful, it's very comfortable. It's a "Smart Couch" that also easily provides an extra bed. I love it and would buy again!
Review by TaziG3 months ago
Just like it’s advertised! Timely delivery and super easy set up too :)
Review by Britiny3 months ago
It's a great buy for the price listed and if you can catch a holiday price even better. It looks even better in my living room and I was so impressed with the quality and color, I decided too buy the ottoman in a different color. I made a good choice.
Review by Ceciia Almoalla3 months ago
Love my new coddle couch! My wife found this online after an extensive online search trying to find something with style AND comfort. Let's face it, how many sofa sleeper's or futons are actually comfortable. Bought the topper as well and it's perfect!
The only issue I had was the delivery company that was used for the 'white glove delivery'. Cheap outfit! I spoke to them ahead of time telling them that the couch would go in my upstairs office in a townhouse and it was never written down so just one delivery driver pulled up. The poor guy had to carry it himself with my wife helping. Not exactly my idea of white glove delivery but it ended up being setup as planned by him.
Review by BlueyVIII3 months ago
My couch was delivered with in 2 weeks. To my living room. Packaging exceeded expectations. Product was in excellent condition. Went together easily even for one person. Will recommend highly.
Review by Actavut4 months ago
This is based on the ordering and delivery experience only. Just got the couch and haven't even sat in it yet. Everything so far has been like clockwork. LOTS of cardboard, might be nice if they figured out a way to reuse it. It is a snap to open and assemble, wouldn't take much for that to be included so that they could.
Review by Baosheng Derrow4 months ago
Delivery was a breeze. The guys brought the huge boxes up the stairs and into my apartment. I put the ottoman and sofa together by myself. That too was easy-peasy. The only pain in the process was cutting down the mountain of cardboard for disposal. So far, love the the two pieces. I believe the ottoman is necessary for the reclining posture I enjoy. Fell asleep watching a game last night - so it passed my rigorous testing with flying colors. Very happy with the purchase - knew it fit my needs the minute I saw the advert. Begging for a nice discount sealed the deal.
Review by Neeky4 months ago
This was the best experience to buy furniture online. Costumer service is the best. Fast communications and answers to my questions right away. ( about the size, about delivery time etc ) my delivery was supposed to be at 10am to 6pm. I asked them to make it early if possible ! They were here at 9am. They even communicated with me when they were on their way ! The sofa is absolutely beautiful and comfortable ! Thank you !
Review by Fadetoblxck4 months ago
Great addition to my family room. Solid and comfortable.
Review by Gonzalor4 months ago
Well built, quality materials, looks great. Unfortunately being 6’5” 230lbs, the furniture is a bit soft and less supportive (primarily the seat cushions) which is a bummer. Adding denser foam would make this a 5 star product.
Review by Oduru4 months ago
Gorgeous, .comfortable, versatile couch!
Review by Aissal4 months ago
Best pillow I have ever owned!!
Review by LuRhonda4 months ago
What a great product
Review by Tamahtra4 months ago
Wonderful new addition to our sunroom...this couch is very sturdy and handsome and I look forward to charging our iPhones via the couch....white glove service was great; nice guys who came on time and did a great job in a very fast time.
Review by Zyro4 months ago
Nice piece of furniture well made and comfortable. The delivery person was very nice and helpful. Highly recommend