It took a lil long for my order to come but it was because they are custom made. When I got my order it was too small. The return and exchange process was very easy and I appreciate that. They also responded to my emails in a timely manner!
Review by Velcro3 weeks ago
Received my items as promised, shipping was slighty slow but the items came, and I was very happy with the quality, this is a honest and verified review. My next order will be the orange joggers. You can check out the outfits i odered on their page, I have pink hair. Thank you Coal n Terry
Review by Nealinator Penneman1 month ago
Was sent the wrong shirt in light to what I ordered, but once I e-mailed Coal and Terry they made it their priority to fix this issue and send me the shirt I initially ordered for free, while letting me keep the one sent by accident. Very time efficient and professional! Will definitely be purchasing again! Thank you!
Review by Khalisa Loaded2 months ago
Very fast shipment! From USA to Italy in only 4 days!!
I ordered the vintage YSL tee in a L size. The size is oversize as I wanted and the quality is very good! It looks vintage as I thought!
Review by RCZiegler Njogu2 months ago
SCAM SCAM SCAM!!!! THE CREATE FAKE REVIEWS!!! THEY STEAL YOUR MONEY AND NEVER SEND THE CLOTHING!!!! PLESE DO NOT ORDER FROM THEM, I DO NOT EVE UNDERSTAND HOW THE INFLUENCERS EVEN ALLOW THEMSELVES TO REPRESENT THIS BRAND AND STEAL FROM US!!!
Review by JBiggs Walburga2 months ago
I ordered 2 shirts from this company. I emailed Them to ask where my package was it's about to be 2 weeks since i ordered. No response still it's been over 5 days since i sent an email
Finally USPS sent me text message that it was leaving the facility in IL. Then it went to Indiana now now back to IL. ?!!! Does that make any sense? Cannot get anyone to reply to my email. But they post on IG everyday. :/ will not order again, cannot get any answers
I just Referenced my shipping
21st -ordered label was made in Chicago heights,IL
31st-back to IL
I've read reviews regarding delivery and why it's sent back. One i checked Address and it's correct. 2 they cannot say it was attempted to be delivered and i wasn't Home my community has a lock box for USPS deliveries. They simply put a key in my mail box and i take That key and open the other big mail box. I don't understand why it goes from IL to Indiana back to IL in a matter of days.
Review by Polia3 months ago
Ordered 2 pairs of denim in the same size 18/20
One came in a 36 Levi the other a 40 Levi - how if I need the same size in the jeans am I to fit in both??? If I can wear a 36 then a 40 would be too big. If I can fit a 40 then a 36 will be too small.
My order was initially placed July 29th - it’s September 22nd and my issues are still not resolved nor has my money been refunded.
First it takes 2 weeks for them to make your denim before even shipping it out.
I sent the 36 denim back August 22nd shortly after I received it. It was delivered via UPS the following Monday. They issued a shipping label September 4th that has yet to have anything shipped. I’ve been emailing back and forth to no emails back of substance, responsibility or solution. I’ve asked for my money back more than 3 times. I’ve asked also if or when they will ship the jeans to which I’m told of a processing time which is well over by now.
I left them a comment on Instagram describing what they’ve done and how they’ve taken no responsibility and they DELETED IT.
I’ve now been resorted to complaining via my bank to get my money back. This company Is horrible.
After posting ANOTHER IG comment saying I see the reviews are right you are deleting comments I’m going to tell everyone what time you’re on
I get an IG DM asking what happened, since you’re a small team you should know after all I’ve been emailing you for 2 months - my issues were quickly rectified and a refund was issued as well as a $70 gift card which I’m going to give away. As quickly as this was handled now is how it should have been handled in a timely manner. Such a waste of energy and frustration, just do things correctly and communicate with your customers in detail.
Review by Ripstar3 months ago
They sent me the wrong shirt that was damaged i sent them a email and after 4 DAYS still no answer from them but they can keep posting pics on IG. I wish i read the reviews on here before i ordered, ALSO beware of these positive reviews they FAKE if you carefully read them they basically say the same thing over and over after real negative reviews are left.
IMPORTANT: you can file a charge back with your credit card or paypal or whatever method you used to pay them. if they sent you an item not as described, you did not receive your item, or you sent it back and they didn't refund you. it is there responsibility as a seller to make sure you get your item - so don't believe their website where it says if you didn't pay for tracking or insurance and you didn't get it it is your problem.
Their shirts are also fake NOT authentic YSL
Please believe all the negative reviews, they are from real customers...the "postive" reviews are most likely the owner or her employees. They are also deleting negative comments on their IG feed.
Review by Dimitrolos4 months ago
I wanted to make sure I wrote a review for this company because I had a great experience with them. I know a few girls who have ordered from here and all their shirts look dope. So I ordered 2 YSL L shirts,aqua blue and pink. I'm 5'11 and 180.
My shirts came and I loved the blue but wasn't to happy with the pink as as it didn't look vintage to me. It just looked like a normal shirt. I sent customer service an email asking if she would exchange it for me. She was very accommodating,polite. And told me to send it back. I sent it back and today I got my replacement shirt in the mail and it's BOMB!! LOL. I will definitely be ordering more from this site.
The customer service was prompt and I appreciated that. That's why I am giving them 5 stars
Review by Telecomms4 months ago
NEVER EVER EVER ORDER FROM THIS COMPANY. I spent over $150 and they shipped my order to the USA and I live in the UK - they refused to resend my order unless I paid for the postage again! When it wasn’t my fault - the postage wasn’t cheap either it was almost $20. They have the RUDEST people of customer service, they were absolutely vile it’s embarrassing for the company. I managed to get my money back through PayPal thank god, and I’m happy I never receive my order to be honest because I’ve just read the reviews on the bad quality of the YSL tees and I purchased 3 of them. Honestly the worst company I’ve ever felt with before
Review by Heartatita4 months ago
I ordered the YSL T shirt in black, it’s super comfy. True to the image on the site and it fits exactly how I wanted! Customer service is great too they kept me updated on my package every step of the way. This is my new favorite online spot!
Review by Kody Brinner4 months ago
Verry good service nice, helpfully and very fast answers! :-)
Review by Juliel Roqueplot4 months ago
Avoid this company. The website shows Levi's cut off but for $80 they actually send you really low quality denim (Guide Brand?) like something you buy at Target or a discount store. Also they took over a month to ship my items. Maybe because I live overseas so they know I won't return them.
Review by Say Havers5 months ago
Great customer service , I love it thanks Jasmine . I will shop again ❤️
Review by Bunnymummy5 months ago
They made my birthday complete! Went above and beyond to make sure I got my item in time! They definitely have a repeat customer in me! ❤️
Review by JoeyB Cangiano5 months ago
I’ve spent over $500 on their BAD Quality tees They’ve send me a small yves tee instead of a medium for the 2nd time! Order sent wrong twice I advised them to resend me the tee in med the staff replying on the emails suggested a store credit but I wanted that T-shirt in med and they kept suggesting a credit note instead of sending me the shirt! And now they keep ignoring my emails I live in Australia they have no contacts
Guys never buy anything from this company their clothing are cheap and the staff are unprofessional they send you the wrong order twice and won’t even reply to your emails! Bad company! Bad people! NEVER BUYING ANYTHING FROM THEM AGAIN!!!! I’m putting this review on their Instagram account
Review by Youngsuk5 months ago
I love Coal N Terry Vintage! There customer service is A1 and they help you every step of the way if you have an issue. There styles and designs are super unique and high quality! Definitely would recommend!
Review by Whycliffe5 months ago
I was sent the wrong size tee in my order so I emailed customer service and they sent another one over within the same week! Unfortunately it was the wrong color but correct size and I was able to send it back. They sent out the correct size and color with no problems. Even though I had problems with my orders they were more than happy to correct it and was super helpful! I love the shirts!!
Review by CustomerStan5 months ago
I love how fast they get back to you!
They are personally making these jeans JUST FOR ME!
I can not wait to rock them!
Def an awesome company and I recommend them 100 percent
Review by Laine5 months ago
Excellent customer service!
Great good quality items!
I live in my Tees!
100% recommend to all my friends
Review by Stanette5 months ago
I had an information missing. So they gently send me the info. Super quick respond and very helpful. They have a great customer service. Will order again for sure.
Review by Nurtas Leuven5 months ago
The quality of the YSL shirts is AMAZING!!! You can dress them up or dress them down, they're honestly the best. The shipping process could be faster but they are worth the wait!
Review by Nitya Bogossian6 months ago
My overall experience with COAL N TERRY was excellent. Ordering process very easy, very fast communication on tracking number.
As my parcel got delayed due to the courrier service, although this was not in the hands of COAL N TERRY anymore, I got an immediate reaction from their customer support following up on the delivery. In the meantime, a second parcel got shipped by DHL with the option to refuse it if the 1st parcel was received.
This is outstanding service and I can only recommend this company. The T-Shirt looks resistant, but I will deal with it with care to preserve the imprint.
Review by Hissan6 months ago
After waiting over 2 weeks for my order because I was told they are “custom made” I received my shorts today and they were both the wrong size and 2 different kinds of shorts.My receipt wasn’t even an actual receipt and only said quantity 2. I have pictures to provide. I have never had this happen before I am shocked. One short says coal n terry ( no size on shorts) and one says Levi’s size 29 (both were suppose to be Levi’s size 26. Absolutely awful first time experience.
Review by Classique Kohlstädde6 months ago
Coal n Terry doesn’t feel like I’m speaking to robots. But actual HUMANS !!!! Despite their popularity! They reached out to me directly!! Nothing was automated. And that, in a world of automated recordings and miserable workers, makes a heck of a difference! I had a slight situation, and they resolved it immediately!!!!!! Impeccable customer service !!! Will definitely be ordering from here again!!