Worse. Always late, always problems with the routes. Will never ride on their buses if I don’t have to.
Review by Saraiyah Nuvstad2 months ago
I had a unsafe bus when i took a trip to Sault ste Marie Michigan October 2018 it was a 3 day 2 night but it end up being a 4 day 3 night because of bus issues had to spend a extra $1800 out of my pockets Lakefront Lines cost me a lot of money for all the trips i do a year i still got crappy buses
Review by Muesli Sko3 months ago
Bus did not stopped at station route 304. Hopefully they will lose licence to operate this route and some other, more reliable company will take their place.
Review by Fani3 months ago
No-show, Sunday 25th August, New City 304, 8:39pm, line 9A. Is there a zero star review?
Review by Gerome Thanghe3 months ago
If you highly value your sanity, please do not hire this company. A decent bus line would refund well-paid money, but this company is obviously incapable of doing that. I’m not surprised this company was able to turn an alleged 12 hour bus ride into a 22 hour one. Unless you like it when your bus breaks down and stays in the same place for three hours—make that six—kiss this bus line goodbye. Now, please excuse me while I throw myself in a pit full of fire.
Review by Dianda3 months ago
That was amazing!! I used to book greyhound. This was my first experience with Coach, very impressive! I was so suprised that clean, new, quit bus. And our driver, DAN, was soooo patient and helpful! This company really changed my idea about bus trip!!
Review by SupraMKIV4 months ago
We had some problems; although weather related and not fault of bus company.
Our first driver was okay except a little high strung, She had a bad back and didn't help load the coach.
That was okay except she didn't instruct people on how to load so it was not done correctly and added to our problems. Than when we were delayed overnight, the next day at about 10am, the driver said she was leaving.
We had no transportation to Mammoth and few possibilities for 43 people and loads of ski equipment, etc.
We were lucky as about the same time we were informed that the road was opened, so she did take us to our hotel. Our driver on the way back to Reno was fine. No problems as roads cleared and wind stopped.
Review by Lannah4 months ago
I think it’s safe to say that this bus line at least partially ruined our 8th grade Washington DC field trip. What should have been exciting and interesting has become exhausting and frustrating. This experience was memorable but in the worst possible way. On numerous occasions the quality of buses and services was well below what was needed to keep up with the carefully planned itinerary. On the very first day during the ride from Atlanta, Georgia to Washington DC, one of the five buses broke down for two hours. Everyone was forced to wait at a rest station for the company to send another bus to replace the broken one. We had originally planned to arrive in Washington DC at 8:00 PM, but we ended up arriving at 1:00 AM, 5 hours after the original plan time. The total travel time was about 17-18 hours. Because of this, we had to miss an evening tour of the city and replan the entire trip over the duration of the next two days. The original plan was well-communicated, but due to the huge amount of changes, everything was extremely confusing and rushed when the trip should have been organized. Furthermore, sometimes the buses arrived to their destinations late, causing additional chaos and delays. This was so frustrating to have to endure. On the second day, the air conditioning on another bus broke, and we had to ride in a hot and smelly bus for most of the day until it was fixed. As if this wasn’t bad enough, what happened on the way back to Atlanta was absolutely horrible compared to these other problems. Only a little over one hour on the way back, a bus broke down again. The accelerator stopped functioning properly, and the bus driver turned the whole bus off. Everyone got out because the inside of the bus became very hot. We were forced to wait outside for around an hour waiting for this problem to be fixed. We were only allowed back into the bus once it started to rain. However, this wasn’t the end to our issues. Only half an hour later, the same bus broke down again. We stopped near a hotel and waited over three hours for another bus to arrive. It was 1:00 AM by this time, and no one could sleep as we we were told we had to transfer to the other bus—including all of our luggage. But it ended up we never did change buses since someone came to fix the bus, so we spent all that time up believing that sleeping would be bad until the bus switch had been made. The bus ride from Washington DC to Atlanta totaled to 22 hours because of so many issues. This bus company is a waste of money, time, and energy that I will never get back. Sometimes it is worth the effort to spend a little more for better service. I seriously can’t believe how this business is surviving. Please make this experience better for future costumers. Based on the quality of service I’ve had, I don’t think you realize or even care about how many potentially great trips you are ruining.
Review by MrRjretired Tronrud4 months ago
Victoria Independent School District has had Excellent service with Coach USA.
Review by Wedward4 months ago
Van Galder knows what they're doing! John is by far the best driver I have ever seen.
Review by StevenT4 months ago
Great job with our athletes. Thank you!
Review by LauraR4 months ago
Thank you for your Awesome Service on such short notice. Your company saved the day. I would recommend your services to anyone.
Review by Novichkov Croasdaile4 months ago
Great Drivers who were flexible and ready to go!
Review by Shenqi Hod4 months ago
Have used Coach USA for many years and have had had a great relationship with the company. Easy to communicate with and Have always provided great service!! Look forward to continue using this company for future group needs.
Review by BeVeR4 months ago
Making the reservation was quick and easy, and the trip was very smooth with friendly drivers the day of. All in all, a great experience!
Review by Siranush4 months ago
The trolley we reserved was on time and the driver/conductor was friendly and professional. The trolley did break down during our event, however the company worked hard to accommodate us with another trolley and it didn't interfere with our experience. Overall it was pleasant and we will consider reserving a trolley again for our family event.
Review by Thambi Lønborg4 months ago
First off, thank you for helping make my 25th birthday so special and a night I will cherish forever! The trolley was an amazing experience. Our driver (and the security guard!) was super friendly and helpful. They’re saints for putting up with 26 screaming adults for two hours. It is a very hands off event which is nice. They drive you, drop you off wherever and clean up after you. I will say the only relative complaint I have was the day of, I did not hear anything from the trolley company and I was getting nervous with the weather. (We went on January 19th and there was a borderline blizzard). I would assume they would say something if the trolley was cancelled but I was still nervous, so my friend ended up calling and we were greeted fairly rudely on the phone. We were told our trolley would be there (and sure enough it was!) but I would’ve appreciated being treated more kind through that process. Other than that, I recommend this service 10/10!
Review by Delaier4 months ago
I have used them for 20 years... easiest scheduling EVER. Very professional, safe drivers.
Review by Wporter4 months ago
Scheduling was easy and Aaron was a great driver.
Review by Warwick4 months ago
We have been renting for 15 years during December. This year's rental required a 3 hour minimum and the prices went up significantly. We dropped to one trolley this year. The cost of one trolley for 3 hours was the same price as 2 trolleys for 2 hours. We will not be renting again. These prices are not sustainable. Very disappointing.
Review by Lukisha Ismoilov4 months ago
The buses are very clean, comfy, and on schedule.
Review by Namkwang4 months ago
Giving two stars- all positive feedback for the manager John who listened to my horrible experience with the trolley drivers and refunded our money 100%. Just wish he had been available when we needed him, but things happen.
Review by Trading Brandeler4 months ago
We enjoy using All-West as our preferred motorcoach service. We always request Monica as our driver and she is the definition of world class service. Our guests can't stop saying how great she is.
Busses are clean and well equipped. They always arrive on-time. Never had any issue and we've been using them for 10 years.
Review by Cyntaria4 months ago
We booked Coach USA for our annual family Christmas trolley ride in Chicago. Everything was great! We were picked up on time in the suburbs and brought to all the sites we wanted in our allotted time. We went to Millenium Park, Christkindelmarket and got a tour of State street with the Christmas lights. The driver was fun and interactive. We felt safe and had a good plan. We'd do it again in a heartbeat.
Review by Doogie4 months ago
The only issue was that we didn't have a garbage bag big enough for all the trash. The rest of the trip went well.