I have been purchasing model cars for many years. This is the first negative review I have had to give to a model car shop in all this time. I feel it is important to warn other collectors of my very negative experience with this one store in particular.
I placed an order on their site for a model valued at over €600. When I received the confirmation email I noticed the address came up wrong, so I immediately checked their site and see my address was correct there. I was worried about this so emailed this company immediately, I did not expect a response as it was early in the morning and I knew they would not be open.
I did expect one on the Friday however. I was unaware this was public holiday in Germany at this time. Of course had I known I would not have expected a reply.
The only response I got was today after I sent a polite but worried email explaining I was worried about the wrong address appearing in the email and their lack ot a response.
Later in the evening I got a very curt and rude, unsigned, response informing me that it was a holiday in Germany and what was the point of my "threatening" them. It is honestly the rudest response I have gotten from a company till now.
I replied that I was a worried customer esp as I failed to find a contact us link on their site or any actual contact details. I emailed them before via the email they sent me and tried to call the phone number listed on it to also get no response.
Again, had I known it was a national Holiday in Germany I would have understood and not worried.
I also explained that there was no need for the rude response and I didn't make a threat, instead I was a worried customer.
I got another very rude response, unsigned, to this informing me they refunded my money, I have yet to see proof of this, and they have nothing to apologise for.
All in all a very negative experience with a company I worry about shopping with in future.
It was a risk as I meant to order from a different CMC store but these came up instead, the names are very similar. This other store has obvious contact details etc. I advise looking for them and avoiding these shady characters.
If the company responds to this claiming different then I will post a link to screengrabs of all of their emails to me and my responses.
Cmc Modelcarshop is rated 1.0 based on
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