After making an order online, which as these things always are, was time sensitive, I received my confirmation email. It wasn't until a week later that I received an email saying my item was out of stock and that they have a similar product available. Due to the quality requirement I asked if I could trial the suggested product and return if it wasn't satisfactory, however I was told that this would come at a cost of £21.50. Despite their error, there was nothing that could be done to help me. I now am in a situation where I will have to spend more to get a faster delivery and have wasted time with a company who clearly doesn't care about their customers. Especially as I've used Club line before. Wont be using again though! The lady on the phone was nice, not her fault. Shame about the company.
Review by Exter1 year ago
Ordered on Aug 8th, no suggestion product wasn’t in stock at the time, got an email saying will only be in stock on Sept 11th. Rang with no updates, got until the 21st of September before I rang again still not in stock, ended up cancelling my order to order it with another company who dispatched same product immediately.
Review by Paraskevou1 year ago
My son needed a new bag for a School Residential trip, I found the bag he wanted on Clubline, price was reasonable and website said delivered in 2 days unless item was out of stock.
I phoned Clubline to confirm if the bag was in stock, I was told it was and after explaining I needed it before the following Wednesday I was told it would arrive with me either Monday or Tuesday as I was ordering on a Thursday.
Nothing had arrived lunch time Tuesday so I phoned back to check it was getting delivered today, to be told “it was out of stock”, then when I said I had phoned last week and was told it was in stock, the somewhat rude lady “checked” with the warehouse and came back and said “it’s an error on our part”.
I cancelled my order and won’t be using this company again, terrible customer service.
Review by Sheeran1 year ago
Ordered two Mitre Fifa Quality Pro footballs, they are excellent quality at a very fair price and delivery was both quick and free. Will definitely be using them again in future.
Review by DuSold Lesse1 year ago
Ordered 135 footballs and other bits and bobs totalling £1,085.52. Used a 10% off discount code to save £108.69 and all items were delivered for free within 72 hours. Best prices around. Would definitely recommend,
Only downside was that I wanted to place another order of about £200 and asked for another 10% off voucher (given it would take my custom above the £1,000 mark) but they declined. Hasn't affected my 5* rating for original order however.
Review by Sukoley1 year ago
Started off well for shirt printing,good service and quality, second batch of shirts sent back had one spoiled ( mentioned by Clubline) and two others with defects ( not mentioned) and they took no responsibility or offered a apology. Upon querying the problem ( I didn’t ask for any compensation) I was automatically banned from any further business with them by a aggressive employee.
Wrote a letter of complaint but got no reply , the customer service is amongst the worst I have ever encountered,they are a business that will be ok if problems don’t occur,other than that a totally obnoxious company,so take this into account
Review by Patanan1 year ago
Ordered football socks for a charity trip, were advertised deceptively and despite me emailing asking and getting confirmation that they would definitely be posted before the date I left (I ordered two weeks before) they weren’t delivered. The name was Adidas Adisock 12 socks but there was only one pair. Emailed wanting a refund and never got a follow up reply, don’t buy
Review by Bafford1 year ago
Ordered 20 footballs on a great deal on Sunday night including free delivery and a 10% discount code! Easy to use web page, the goods then arrive on Tuesday! Brilliant service will definitely use again!
Review by Iolita2 years ago
Placed an order on Sunday evening, delivered by Tuesday. All free delivery and great prices.
Review by Bearna2 years ago
I was buying a bulk offer of 10 balls and the price was by far the best. I had seen that they have had some pretty bad reviews but it looked to more around the kits so gave it a go.
I placed the order on Monday at 15:30ish and came home yesterday (Wednesday) to a box of 10 balls! it was a relief which is why I felt I should post my experience!
Maybe the issue here is for football kit orders which can be quite complex! I'll be checking your next itme (although I hope these balls late ages).
Review by Adyzzz3 years ago
I made an order in early november and still havent recieved my items, I have contacted them once by their online form and 3 times via email now and they simply dont answer their phone. Disgusting customer service. I have recieved no reply and have given an ample amount of time for them to get back to me. However i must say that i have ordered from them 3 times previously and everything has been okay.
Review by Keni3 years ago
Clublinefootball took 25 days to deliver an order to me.
They took the order, debited my credit card, but never had the items (or some of the items in stock).
After a fortnight waiting, I chased the order up with them and was told it would arrive 'early next week'. It took another 11 days.
The items were fine, but they are slow! so sloooowwwwwwww......
Review by Kadrun4 years ago
Competitive price fast delivery will use again
Review by Sinca4 years ago
Good quality equipment and a warm friendly efficient service. All goods delivered quickly and all pricing comparable with other retailers on line.
Review by Mishree4 years ago
4 WEEKS AWAITING ON ORDER - PROMISED IT WOULD BE SENT IT - WILL NEVER USE AGAIN
Review by Lineman Zoiss4 years ago
On the whole, pretty good. Got my teams kit in a couple of weeks (not bad for the height of the season) and printing and embroidery was excellent. Would use them again.
Review by WMoises5 years ago
I have ordered from clubline web site several times and never had any problems. I have also brought from their shop in aldridge several times because I live close enough to go there. Everyone that I have met at the shop has always been very pleasent.
Review by Diakon5 years ago
Worst company I have ever dealt with. Been waiting a month to be sent the correct returns form. I have spoke to various different people all not helping me what so ever. I'm still waiting to resolve the matter.
Review by Champly5 years ago
Got the wrong item, which was admittedly my fault as I typed the wrong code by one digit and that coincided with another item. But I did get a quote first so I would have kind of expected them to have picked this up, but hands up – my error.
I then had to purchase the correct item and pay for that again, they wouldn’t refund at the time (check the distance selling regs). I took a day off work to have the item swapped over, they didn’t arrive despite confirming by phone that they would.
When they eventually did collect and deliver the right items they wanted to charge me £145 restocking fee for a £500 item. It then took from October to February to get a refund. (check the distance selling regs). If I hadn’t chased them I doubt if I’d got the refund. A true mark of customer service is when things go wrong and how a company help to put it right. Sorry Club Line, but in my opinion you failed.
I did want to mark you as 'one star' but i can't say that anyone was 'rude' during my dealings with you, just unhelpful and slow in communicating and dealing with any requests. I feel very disappointed and gave Club Line every opportunity to resolve but I will not use them again.
Review by Wipito Autherson6 years ago
I run a youth football club and have used several different online companies to source different items from kit to footballs.
This company is 100% the best I've used so far. I first used them to order around £300 of equipment for two teams including training and match balls. Their prices were extremely competitive and delivery time impressive.
I have had bad experiences with other companies with regards to kit (prosocceruk.com) so decided to give club line a go with some training kit. From ordering to receiving the kit, the service was faultless. I ordered over the phone and was price matched to somewhere I'd found cheaper. I was kept updated on the order and was instantly made aware that some items were unavailable, and was offered the opportunity to alter these items. Delivery from start to finish took around 4 weeks, which is considerably faster than other competitors. The embroidery and quality was probably the best I've come across, having previously used kitking and prosocceruk. I would recommend clubline and will order next season's kit from them, as well as some more training kit later this season.
Definitely would recommend them.
Wycombe Tigers Youth FC
Review by Remeez7 years ago
I've used this company three times over the past few weeks and can report that, as far as I'm concerned, they are fully worthy of five stars. The goods I ordered arrived on time, in good order, and were exactly what I had asked for. Pat on the back for this excellent company
Clubline Football is rated 3.0 based on
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Units W1/N3 Westpoint, Middlemore Lane West