Cloudways is the best Hosting I have used. The staging component is fantastic to make changes to you live site without interruptions, and it’s so easy to use. So far the experience has been great!
Review by Ceilidhdog Mallas1 month ago
Tried multiple settings tweaks with different configuration along with wordpress help and different plugin helps. Contacted cloudways supprt and ended up having the issue fixed with Ammar! Who showed great willingness and made me a fan of cloudways support! He is indeed a support rock star!
Review by Martibrads1 month ago
Really fast hosting, with a user-friendly interface and great support! Worth every dollar!
Review by Quok2 months ago
I have 6 servers now with Cloudways and they are great. Support team are really good and prompt in dealing with any issues you may have. If you like the servers of Digital Ocean but want the support that DO doesn't offer, go to Cloudways!
Review by TheBrother2 months ago
I moved my servers to Cloudways from another provider and I have to say that as a managed hosting layer to Digital Ocean they do a very good job. The setup is easy and quick and you've got a nice set of server racks (php). I've had some problems with their customer support when I asked them some more complicated stuff that dealt with the DNS and email migration to the point I wanted to move to another provider. However, after reaching to the company's founder all these issues were resolved and I was impressed how personally involved he is, which is not often the case in the startup scene. So, overall, satisfied with the technology and the offering. Customer support can be improved, but they're working on it.
Review by Otomajk2 months ago
I have never been with a host who never had technical issues. There will always be technical issues; it's about how the support system deals with it. Cloudways has never let me down and this time I have been in touch with Ubaid, who is so nice. He found the issue and is fixing it right away as I type. highly recommended.
Review by Gioele2 months ago
Couldways is my #1 reccomended hosting company.
Review by Hummm2 months ago
Professional support! Good price and fast server. Recomended!!!
Review by Moruma Balcome3 months ago
Excellent live chat help when I get stuck. Super easy to install Wordpress or custom apps and then setup with Github. Thoroughly recommend. Minhal was especially helpful to me when I was having SSL issues.
Thank you Minhal!
Review by Javs3 months ago
Great Support by Minhal. I had server migration issues at my website AdmitCardIND I talked to multiple guys but not sure whether I was not able to make everyone understand or it was them who couldn't understand my query. But luckily, after having a word with 3-4 representatives I got Minhal. He clearly understood my query in the first go and provided me with a step by step video process to resolve the query asap. And it worked. It didn't even take more than 3 minutes for which i was kept on visiting here and there, for KB's provided by an agent. Thanks a lot Minhal! God bless you.
Review by Cancantab Radicic3 months ago
Super easy to use platform and tools. Great customer service.
Review by Chrisssy Likafi3 months ago
So I seriously messed up and broke a development site the day we were supposed to take it live and I was not able to restore the site from the last two available backups and panic was beginning to set in when I contacted Cloudways support via chat. First, I must point out that you get immediate support. A chat bot comes online first but you can request an agent which I did.
Minhal was awesome and helped restore the most recent backup right away and patiently waited while I tested the restored site. He absolutely saved the day for me/us.
This is one of the many reasons that we have been a Cloudways customer for almost two years now. No regrets!
Review by Tripple3 months ago
Absolutely shocking customer support experience. Spent over 2 hours to live support, constantly got transferred from standard support to the 'Billing team' who proceeded to close every single chat instance and ignore every single one of my messages.
After finally getting through, they told me that they were absolutely unable to recover my account despite me still actively paying for it.
Surprised such a large company are reliant on such weak support staff. Will never be using them again.
Review by TheChick3 months ago
Support service is bad, lack of knowledge, so I canceled but later sent the bill to collect the service fee. Even though I didn't use the service for more than 3 months, this is a very bad service. I would like to remind you if you want to experience the same. Try using the service.
Review by Hensleigh3 months ago
Great service, uptime and speed.
Review by DebHat3 months ago
I was happy to work with the cloudways support team! Help me to solve stupid cache problem
Review by Immiee Piekos3 months ago
Amazing support team
Love to work on cloudways
Review by GoldenSteve Caueffield3 months ago
Cloudways is brilliant. It has taken my hosting experience to another level. Great job guys ;)
Review by Banvinder3 months ago
I have recently switched to Cloudways for hosting all my websites and my clients' websites. I've been extremely satisfied with the experience. Support is AMAZING, always very quick and friendly. I haven't had any problems with my servers or websites, whereas on my previous host I had a terrible experience. Also, the plans are very affordable, especially for what you're getting in terms of performance and the support as well. I would definitely recommend Cloudways to anyone looking for hosting. As a bonus, I prefer Cloudways' own interface to the well-known cPanel. Very easy to use and it looks really cool as well. I hope and think that this will be my last hosting provider. It's this good - also with the upgrading possibilities and ease of creating multiple servers. Fantastic!
Review by Deadprotocol3 months ago
This is an excellent company, providing a excellent service. Solve problems along the team in real time with live chat, it's really good.
Review by Niveen3 months ago
What a fantastic hosting Company is Cloudways. My load times are amazing. Fully loaded WP site at 1sec and TTFB under 300ms. Incredible. My load times have be optimized about 150%. I never thought it possible to increase performance so much. Customer service is pretty cool to. They have heaps of knowledge based information at your disposal as well. Thank you Cloudways.
Review by Cuffari McCale4 months ago
Their support team is a joke.
Review by BevT4 months ago
I have used Cloudways from 9/2018 - now for 3 main blogs (10k visits/month) and 10 demo sites. Never had any problems with hosting. With support, livechat answer very quickly, and they always help me solve problems on WordPress website. I
n particular they always improve the user experience continuously, for example the account registration process, disk space details, ...
Will always recommend to friends ;)
Review by AlD4 months ago
They got the best, live chat support.
Review by Gagah Senelus4 months ago
I was very pleased with the effort exerted by Mujtaba Naeem support from Mujtaba Naeeme, to help me solve a problem, with a multi-page form that I was facing. We didn't manage to solve my problem there and then but clearly Mujtaba made every effort to do so... and was honest about the situation and passed me to a specialist in the field..that efficiently addressed and solved my problem, naturally! Thanks for the support..second to none!