I had used click and go many times and had stopped looking at competitors as I trusted the company. However I recently had to cancel a holiday for medical reasons and was very unhappy with the transparency of the procedure. Despite numerous attempts to validate the sums demanded and clarity around insurance they just took the substantial cancellation fee and refused to engage. I don’t trust the company anymore and won’t be booking with them again.
Review by Nealba Derrow3 months ago
Firstly when we arrived tired after a flight delay the room we were offered on the ground floor looking out on a busy passageway and was very poor so we felt if that was there best offer of the two apartments we had to upgrade, this apartment was not used while we were there.
I had made requests to Click and Go for a nice apartment on the top floor. The receptionist was nice and said he had only two available and if we wanted an upgrade we would have to pay 280 Euro for an apartment in the Serenity area needless to say we were very disappointed with this however he was unable to compromise on the price so i felt we had to upgrade for the sake of my wife who is not well as explained to you.
The Serenity apartment was okay which I would normally expect albeit there was no air conditioning we had to hire a upright fan which stopped working on the evening of the last day. There are a few anomalies like the sunbeds which we found were booked from before eight in the morning which was annoying as we had to do the same to get beds which is unfair as the hotel has a no booking policy and nothing was done also there was a lilo in the pool which again against the rules also there was a loud mouth Irish man and partner in the pool and his language was awful this again is against the rules. I complained about the sunbeds to the manager and i did not understand what she said.
The breakfast was just about ok we have had much better, overall we enjoyed our stay but felt we paid to much money for what we got.
This holiday was supposed to make up for the mess we had in The Beatriz celebrating our 50th wedding anniversary as click and go apologized for what happened re our apartment. I will not be using Click and Go again, the advice given to me is to book direct with the hotel and you will receive a mail re your booking, the info i received is that click and go use an agency therefore on both occasions the managers said my problems are due to outside agencies ie Click and Go. Never Again.
Date of stay: September 2019
Review by Gordon Stirling3 months ago
Booked a holiday to Turkey was never told you had to apply online for a visa before you went was lucky i contacted the Turkisk embassy otherwise would have arrived at the airport and would have been turned away also the hotel is beside a fish market and the smell comming from it was dreadful look around before you buy a holiday online there has to a lot more better company's out there than Click and Go
that will give you all the information you need before yoy pay
Review by Shaddix3 months ago
Why would anyone wish to book with this company when they charges you more for the same holidays? Our holidays cost €500 more by booking with Click & Go and it is 100% Non-Refundable. They promote themselves as Best Value. We were fooled so please don't make the same mistake as we have.
Review by Torontosaurus4 months ago
Recently returned from a holiday in Portugal, I will not go into the problems about the holiday as it was the property at fault and unhelpful staff at airport, but what I will go into is the staff at Click and Go, excellent, the speed of reply, the understanding, the follow up, everything dealt with so Professional, I have used this company many times and I will keep on doing so as they put the “Care” into Customer Care, Thank you Deepak and Michelle you saved our holiday 2019
Review by Freen Jusoju4 months ago
CLICK & GO I would have NO hesitation in recommending Click & Go
Review by Manousha4 months ago
I have used this company, many times, and never once had a problem. Very easy to deal with & absolutely no hidden extras with them. Would highly Recommend Click & Go & have to many friends already.
Review by Azurim4 months ago
The Orchard Hotel was a small hotel in a very central location. The area is quiet but there are a selection of good bars restaurants cafes supermarkets within a 5 min walk. Buses & tube station very close by
The stars of this hotel are the dining room staff on breakfast duty. These ladies are polite friendly and so attentive to guests. Good job ladies.
A better quality hairdryer in the room & a handrail in the shower would be a good addition to improve the hotel experience.
Would recommend. Click and go and The Orchard Hotel.
Review by Vikey Dekievit4 months ago
Review by Leeleeg4 months ago
The Altis Grand Hotel was excellent- staff were so pleasant & helpful.
Review by Board Delasota4 months ago
No complaints fab holiday
Review by Tommee Quenum4 months ago
Could not find fault wth this hotel? location perfect,rooms wth seaview fantastic,and breakfast delicious.Pool,sundeck and bar wonderful. I had a treatment in the Spa and it was sublime. Would recommend this hotel and Olhao area for a great holiday .You should definitely visit the islands also which at easily reach by local ferry boat.
Review by Tayawna Rashik4 months ago
The hotel was very clean but there was no access to a small shop or place to buy some small items. Also the checkin checkout time and any dealings with front desk was long, cumbersome and time consuming. Also there was no place or ability to get a cup of tea in the evening. Also the walk to and front the sea was a LONG 15mins up and down a hill. Nice place but very little atmosphere.
Review by Loudles4 months ago
I booked a trip through click and go and I Was unable to check in on the Ryanair website but when I rang click and go they were very helpful and once I forwarded on my details they sorted everything immediately. I was impressed with how prompt they were.. nothing was too much trouble and it's so refreshing to actually be able to talk to someone on the phone.
Review by Henrikus4 months ago
Club del sol was a lovely complex extremely clean good choice of food for breakfast , we were not all inclusive. The port itself is really nice about a 15 min walk away along the seafront there are lovely restaurants and bars there all reasonably priced. Alcudia is the same distance in the other direction the road you have to walk along is very busy so maybe not a suitable walk with young kids. The only hiccup for us was we had a sum of money taken from my bag while using the spa and jacuzzi it was reported to the manager but I got no feed back from them and it wasn’t even mentioned when we checked out. I would recommend these apartments but do not bring anything other than your clothes to the spa
Review by LeslieF Swinley4 months ago
Click&Go are great when all is straightforward and going well, however I found them extremely unhelpful when I had a query and needed help! Got very conflicting and downright untrue advice when asked about a name change to hotel booking. Thankfully I contacted the hotel directly and all was well but no thanks to Click&GO!
Review by Dior4 months ago
Very good service - good value for money
Review by Isu Annik4 months ago
Good Holiday. A tad expensive compared to other parts of Portugal.
Review by Karha4 months ago
Good hotel in central Lisbon. Overall very pleased.
Review by Dunleavy4 months ago
Quote and actual package differs.
Review by Philo4 months ago
Excellent service from start to finish.
Review by Aleko Turre4 months ago
Easy to book, the quick and hassle free way to book our trips. We always use click&go.
Review by Zomoto4 months ago
Click and Go. All experience excellent. Flight. To accommodation. Hotel excellent. Reception very informative. Room and board food 💯 percent.
Review by Olajuwon4 months ago
had a good holiday thanks. Apt was very basic might need to be up graded a bit
Regards Ita and PAT
Review by Tigrilla5 months ago
Booked a girlie holiday with Click and Go, dealt with Brian who was most helpful with recommending City, transfers, accommodation, we really enjoyed our stay and would highly recommend booking through Brian