I ordered, and stressed that the order is URGENT, a large quantity of calcium lactate powder for my seriously ill cat. They took my money immediately and as there is no contact phone number but only email addresses on the website, I have sent them more than one email which eventually resulted in an email stating they are waiting for stock to arrive. There is no proactive communication, and it appears also that they are far more concerned with their own affairs rather than the customer's needs.
My follow up email to this has (not surprisingly) not been acknowledged and so 15 days from the date of the order, they have my money on which they are earning interest, and I have no product.
I will certainly NEVER ORDER from this company again. I have now run out of of stock and my cat needs it desperately to counterbalance the high phosphorus levels in the meat he is eating. He has Inflammatory Bowel Disease and this ingredient in his diet is absolutely vital.
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