Very thorough, friendly, fast and efficient. Everyone’s been really helps thanks
Review by Niscky2 months ago
They where very helpful
Review by Wendyep2 months ago
First off I will start by saying that the application process was extremely easy and fast. The deposit of the funds also came through quickly. I haven't had any issues until just now but this is an issue I think everyone needs to be aware of before using Clear Loans.
I contacted Clear Loans on 7th November 2019 to ask to reschedule my payment that was due on 15th November 2019 as I was about to move house. The consultant I spoke to was great and rescheduled the payment for me until 10th December 2019. At this point I was extremely happy that they were able to help me out with this as it really helped with all the expenses that come with moving house.
On 10th December I received multiple phone calls from Clear Loans and to be honest I didn't think anything of it and didn't check my messages as it was a busy day and I didn't get around to it. I then received further phone calls on the 11th December and then a text message stating "Hi John, as we have been unable to come to an arrangement to get your loan back on track with either you or your guarantor, we will be passing your account to Aston Reid Lawyers & the Debt Collection team at CCS in the next couple of days. To avoid further action against you both, please contact us urgently"
After I received this message I got worried, as far as I was concerned they were direct debiting my account on the 10th December 2019. I then checked my bank account and seen that no attempt was made to direct debit the payment from my account. So I did exactly what the text message asked and contacted Clear Loans to see what was going on. I spoke with a consultant (who was really nice and professional) who said we have tried to take payment but it has declined. Well, I just checked my account and there is sufficient funds in there for the payment and you haven't even tried to direct debit my account. The consultant then said we don't direct debit your account we take it from your debit card that we have on file.
I advised the consultant that that particular debit card does not have funds on it and I was under the impression that my account would be direct debited. Essentially I was told that it was my fault for misunderstanding the agreement and that they were never going to direct debt my account for the payment, even though all my repayments are made via direct debit unless it dishonors and then they take it from my debit card. The consultant then asked me to make the payment, I again advised her the payment is there in my account to be direct debited. I was then told the earliest we can direct debit is tomorrow and by the time it clears we would have already sent your account to the debt collection agency.
Ok, so I tried to do the right thing and called to reschedule payment i was unable to make and also tried to do the right thing by calling them as soon as I received the text message to contact them. Despite all this I am still being threatened with debt collection action.
The consultant ensured me that agent I spoke to on 7th November 2019 would have ensured that I understood that the payment wouldn't be direct debited. So then I went back and checked the text message i received on the 7th November 2019 confirming the reschedule of my payment and this is what it said "Hi John, as discussed we have set up a short term payment plan for you. As agreed, we will collect the outstanding payment from you on 10-DEC-2019. Please note, this is a one-off arrangement only. You need to ensure you have the funds available on this date to avoid us taking payment from your guarantor" Hmm I can't see anywhere in that message where it is clearly stating that the funds won't be direct debited and I ensured the funds were available to be direct debited.
I am really absolutely disappointed with the service that I have received when I have tried to do the right thing and Clear Loans have broken their end of the agreement however I am the one being threatened with debt collection action.
if you are looking for a fast and easy loan then Clear Loans is for you. However, be prepared to be threatened by them even when you are trying to do the right thing because they don't care about the customer at all and put the blame on them straight away.
Review by Oumadevi2 months ago
The team was so quick and excellent service. Thank you
Review by Fishly Arevalo2 months ago
Great service quick to deal with
Review by Taona2 months ago
My loan process and experience with clear loans was amazing the staff r very helpful and polite and are happy to assist with any questions you have and help out any way they can and I highly recommend them to everyone. The loan was paid out in under 24hrs.
Review by Lucier Calagian2 months ago
THANK YOU FOR CLEARING THAT UP.
Review by Toymoi Mikhailenko2 months ago
Hi im Mrs Brenda Velasquez I have full application for Shauna lee so she can receive your clearloans she also a honest person to pay a fortnight payment I be the guarantor to make sure she pays the payment straight away. Thanks kind regards Brenda Velasquez Salgado
Review by Dominesha2 months ago
Really has helped people out
Review by Mcydqueen Infanta2 months ago
To be honest I was a little sceptic at first . The application seemed too easy to complete and when asked for my bank details I decided to pull out and cancel my application . I read a few reviews and was warned about how hard it is to get through to anyone via phone or email . BUT that was not the case . I emailed my cancellation and was answered by the next morning . At this stage I decided to reapply . I completed the application at 4:00pm (WST) with my guarantor and by 5pm our loan application was approved. By 8pm I received a text to say the money was processed and deposited into our bank. My guarantor checked his account and the money was in by 11pm - 7 hrs later 😁 (also depends on the bank you bank with to how quick it is )
The interest rate is huge yes, but with bad credit we have been rejected many times. Clearloans gave us a second chance :)
I am one happy customer .
Review by Goni AzsZr2 months ago
Easy and fast
Review by Kniffti2 months ago
Excellent to deal with very quick had my money within 24hrs
Review by Virtech Marchewka2 months ago
Nothing I had 2 applications and luckily Marco called me and made sure which application I was implying for and also made sure both me and my guarantor were aware on both sides. So thank you Marco for that. Keep up the great work.
Review by Dogor2 months ago
ClearLoans made my application quick, easy and simple.
Everything was explained in detail and my application was accepted on the same day - great experience.
Review by DjMoD2 months ago
Very quick and simple. Would recommend.
Review by Franchezca Rispo2 months ago
Very helpful and curtious easy and straight forward very happy with them
Review by Mondoux3 months ago
Was told 3 times I was approved and would receive a text to say the money was paid out got emails stating I was approved! to get a phone call at 8:43PM then again at 8:54PM saying I’ve been declined due to not having a security income when I work PART TIME, only haven’t been working as I have had issues with my health and needed the funds to pay for bills medical tests I need to under go and a start for my kids Christmas presents! Absolute joke they guy was not understanding and to judge my application on my husband because he was rejected as my guarantor but found another to guarantor for me but still put him in the progress is ridiculous would not recommend
Review by Hiroyasu3 months ago
Do not apply for a loan with Clear Loans
During the check with my Guarantor, they revealed data from my bank statement to them, which I feel is a breach of my privacy.
ClearLoans verified data on my bank statement with several phone calls, and have been waiting for an email confirmation from another company to send to ClearLoans to assist with the final verification process. During this time, I received a text message indicating that my Guarantor had not been accepted. 24 hours prior, the Guarantor WAS approved, and that the loan was due to be paid out the following day. They sent text messages asking to contact them so that the loan can be paid out. Phone calls back and forth, text messages going back and forth. I decided not to do business with ClearLoans and asked them to terminate my loan application. I understand that there is a process and data needs to be verified. ClearLoans had access to my bank statements and were verifying data, but to divulge information from my bank statement to another party without my permission is a breach of my privacy. I am confused as to why they changed their mind with my Guarantor's application, and that my loan application was still accepted and I have to find ANOTHER Guarantor. The loan application process is exhausting and frustrating. ClearLoans are very quick in sending out the Credit Guide and EZIDEBIT documentation confirming your payment arrangement on the loan and it wasn't even accepted/approved yet.
I am frustrated and exhausted from my experience in applying for a loan with ClearLoans. My advice is to avoid ClearLoans. I can't enter my Agreement Number because I cancelled the loan application. I don't want to do business with a company like this.
Review by KJLSmith3 months ago
Fast, efficient and friendly service that made the whole experience stress free
Review by Forsberg Mweli3 months ago
excellent assistance and turn around.
Review by Dorcyle Joosab3 months ago
Great easy process only thing thats fustrating is the high interest rate but if you need the money these guys get the job done for you.
Review by Siptv3 months ago
Awesome staff an really fast to payout
Review by Soffean Bamfield3 months ago
Very going Hassle free to get alone even if you do have bad credit the team at ClearLoans is definitely with a look cheers 👍
Review by IsraelPerez Mukuba3 months ago
Quick and easy
Review by Shaonpius Fakou3 months ago
I applied and got my pay out the very next day. Super quick and easy. Great all around