Very very bad.
Make the time of their customers waste.
Do not respond to the email asking for explanations on the cancellation of paid and cashed orders.
To avoid absolutely.
Review by Britanya5 months ago
Bought toothbrushes and they got delivered without any problems!
Review by Bafford5 months ago
I've been using Clear Chemist for almost 7 months now and I've never had an issue with their customer service, payment method or delivered items. I always get my orders on time, or even early, which is great as I am on a life-changing prescription medication that I depend upon and as long as I order well in advance it gets processed by my doctor very quickly and gets sent to me immediately within 24-48 hours (or less). High quality service and very dependable.
Review by Arivu5 months ago
I have to say I'm a little bewildered by some of the negative comments about Clear Chemist on here - I have never had any cause to complain over the past year. They have been prompt and efficient and I've always received what was ordered/prescribed.
Review by Mardis6 months ago
My experience with Clear Chemist was astoundingly bad. They had 2 weeks to get the essential malaria medication I needed to me before I went on holiday. I did not receive it. Their chosen delivery agent, DPD apparently attempted to deliver 5 times but I didn't receive 1 of the cards that they supposedly left and was not made aware of any of the deliveries until after the fact. The main issue I have with Clear Chemist is their staggeringly bad customer service. They aren't in the least bit interested in understanding your issue or trying to resolve it to your satisfaction. They prefer to jump straight in with accusations, if possible ignoring your complaint altogether. For the record, I ended up buying the malaria tablets from Boots.
Review by Buzzard Nagaratnam9 months ago
-Expensive delivery (even when item would only cost £1-2 to be delivered, they charge you £4.49-£20)
-False advertising (says free del. over £35 when it is NOT)
-Slow customer service (past experience)
Having been a customer of CC for over 2 years now, I've spent HUNDREDS on their pricey postage. This order, all I needed was a single pack of pills. Cost? £3.70~
To send a single pack of pills first class signed for it would cost £1.80-£2.50 (dependent on weight).
Yet for some reason clear chemist's cheapest delivery option is £4.49, MORE than the actual item cost!
They really need a small delivery option for £2-3, which is honestly no more than it'd cost for small orders.
This has really left a sour taste in my mouth, NOT helped by the fact I thought "ok I'll order some perfume to make it up to the £35 minimum for free postage". So I do, and hey, they're still charging me for delivery! I thought, ok maybe it's because it's perfume.
I tried adding vitamins, beauty products, perfume, etc, and no matter what was added, free delivery was NEVER EVER an option. This is false advertising.
Review by Dahyalal9 months ago
The good thing about the company is that they offer good prices on some particular items.
Customer service is terrible though. They intended to tell me that I damaged the perfume gift box on purpose just to claim free return postage!!
I gave them 2 stars instead of 1 as they they helped me in first place replacing the damaged-already OPENED product but when the second box arrived damaged again they told me that it was my fault as they wrapped it very well.
When I suggested raising the issue with post office they kept insinuating that the damage was done by me only!!!!!!
I refused their free return this time as I was fuming for treating me like a thief.
They said that I made a fraud!!!!!!!
Avoid them unless you want to be disapointed in receiving your goods.
Review by Zinabe1 year ago
Seven reviews so far this year including this one and five Of The seven are one star rated, and for good reason. I do not know how clearchemist manage to stay in business with the way they treat their customers, they are judgemental and downright insulting. They have basically judged me as a drug addict. I ordered some cough medicine that contains codeine for a cough that had been keeping me awake each night last week. I ordered it on Wednesday, they cancelled my order on the Friday then took the money from my account after cancelling the order. So I have had three extra days suffering due to being messed about by clearchemist until I purchased it elswhere. This their reply to me;
Unfortunately due to the addictive nature of Codeine we are restricted to how many we can issue to one person. Your order has been refunded please allow 3-5 working days for this to show in your account.
Refunded?? This is when they took the money from my account. Pure Incompetence.
Yes, codeine is addictive when used incorrectly, so they must be implying I Am a drug addict to have refused it. The last time I purchased the same medicine was nearly four months prior to this order. One bottle Of The medicine contains 200ml and provides treatment for ten days at the stated dose, so spread over the period of approximately 110 days that equates to one 5ml teaspoon per 2.75 day period. I Am approaching sixty years of age and this has always been my medicine of choice for irritating coughs. It has never caused me any problems in all those years and now these buffoons accuse me of misuse. If one 5ml teaspoon every 2.75 days causes addiction with this medicine, then it must be an extremely powerful drug, much more potent than heroin. If this is the case, then why on earth are clearchemist advertising for sale ,such a powerful drug. Or are they just enjoying accusations and abuse. What a nonsense company.
Review by Tesfay Schechtman1 year ago
I’m confused by the negative reviews as I’ve used clear chemist time and time again without any problems. If you want next day delivery, make sure you order by 11am as stated on the website and be wary of any public holidays etc. Other than that, I’ve always had my meds on time and the one occasion where there was a problem with my prescription and I was going to be without medication for 4 days.. a wonderful lady named Dione in customer service was kind, sympathetic and upgraded my delivery method to ensure I got the meds the next day. I’m on life changing medication that I can’t get anywhere else at the minute so I just want to say thanks to clear chemist, I can’t sing their praises enough!!
Review by Eizha1 year ago
I paid for 48 hour delivery for some items I wanted for my holiday and couldn't get in the shops. I paid by Paypal. They took my money and my order but did not send an email confirming delivery or letting me know whether or not there was a problem with fulfilling the order. 5 days later - still no word.
I have written and cancelled my order as I leave for my holiday tomorrow and there is now no time.
I will be interested to see if I get a refund or even an email would be nice.
I would never trust them again.
Review by Cyril Wiltzen1 year ago
Excellent service and price of item ordered. My order was sent well packaged and through Royal Mail Tracking service, couldn't have been better. Thank you.
Review by Sheniece1 year ago
Cancelled my order for no reason! Avoid!
Review by Peyton Lebigre1 year ago
Very bad to non-existent service, rude and aggressive on an infantile level. AND: this IS DONE ANONYMOUSLY, NO NAME is given by the person(s) communicating in this customer-hostile manner...
They do not honor delivery promises.
Their Dr service (Dr Webberley) cannot be trusted, makes false promises.
This leaves a very BAD FEELING indeed, time wasted and forced to spend even more time ordering from a functioning chemist...
READ ALL low star reviews here and understand WHY to AVOID this chemist unless you LOVE to be ABUSED...
AVOID at all costs, there are SEVERAL MUCH BETTER CHEMISTS!
Review by KatyB1 year ago
Ordered on a thursday first class delivery, still not received product. Rang up to ask for a refund on delivery and was faced with a very moody arrogant man on the phone who failed to even understand my frustration. Terrible customer service
Review by Starsky Ekwenugo2 years ago
Great customer service will definitely be using agen in the future. Delivery came on time 10/10
Review by KarimD2 years ago
Amazing service. I needed my order because the danish postal service messed up, and they quickly sent me a new one right away. Five big stars!
Review by Geyr2 years ago
Don't use this company, my next day delivery £5.99 did not arrive next day, when it did arrive, it was damaged and one item was missing.
Clear chemist could not care less, this is apparently my fault or the person who accepted the deliveries fault or the couriers fault but not theirs at all,
All in all an expensive exercise resulting in expensive missing goods and a very bad feeling.
Review by Siju Mamun2 years ago
Did one order, they cancelled it.
Did a second order, they say they can't do it due to the quantity ordered - surely as an online pharmacy you are meant to advise the amount people can have instead of just cancelling things when they feel like it.
After much back and forth, I got the items in questions. But was also told that the next time I order - direct quote from email: "Further orders will be processed at 4 without question."
So ordered today and they've decided they won't do the order without information from my GP...
It's an over the counter item, that my GP prescribed to me... obviously cheaper to get online or in-store than via prescription!
Clearly, they were not honouring their original statement of "Further orders will be processed at 4 without question."
Genuinely never had so much difficulty ordering something online before.
UPDATE: I have just ordered from a more well known online chemist and they let me order 10 at a time without requiring anything from my GP or a prescription... I've very sure you can't explain your behaviour nor your "business practices" based on that!
Review by TillyK2 years ago
Have used clear chemist 3 times now - with no problems at all
I'm very pleased with the products, and how easy it is to order
Considering I live in Denmark, shipping is also pretty quick - I've gotten my products before a week had went by
Review by Taneicia2 years ago
First time user of Clear Chemist, really impressed with their level of service. The team was really thoughtful and professional, I had to contact them several times because I must receive my orders within a short time, they provide a lot of shipping options and are flexible when it comes to shipping upgrade. Customer service team responded fast and effectively towards my requests and really helped me out, I want to thank Dave especially because he acted as the main handler of my orders.
Review by Bafford2 years ago
I needed Malarone urgently for my son as he was going on a school trip next week! They provided my with an online GP prescription, a full medical questionnaire and when they saw my urgent request had emailed me within 5 minutes to tell me they were dealing with it; emailed me an hour later saying it was being sent to the GP with a lovely note attached, and then my tablets have arrived this morning at 9am. I cannot thank you enough for dealing with this request from a frantic mother so efficiently and so professionally! I have used Clear Chemist before and I will recommend them to everybody! I will be back! Thank you so much Clear Chemist! Mount Killimanjaro here he comes!
Review by Durieux Wisialowski2 years ago
I was a little hesitant using Clear Chemist for the first time, however they've been great! UK based, friendly, attentive service, and even gave me a £7.50 reduction in the prescription price after I made a mistake in the medication dosage I required. Medication arrived fast and on time. Very happy and will be using them again.
Review by Weihao2 years ago
I used Clear Chemist for the first time last week and they were excellent. Dispatched my order the same day and it arrived quickly with no problems. Would definitely use again.
Review by Tayyeba2 years ago
Struggling to understand the negative reviews for this site. I have only ordered from them once, I placed the order at around 7pm on Monday night, it was dispatched Tuesday and arrived at my door Wednesday at 2pm - this was first class delivery (1-3 days) and it arrived in about a day and a half. The item was as per the order, no issues what so ever.
Would definitely use this company again.
Review by Yebua Pursall2 years ago
I have ordered goods a few times from Clear Chemist, delivery takes ages and on more than one occasion my order was incorrect or was never sent. On top of that they randomly cancel items in the order with no explanation as to why. There are better online pharmacy's out there with good customer services.