Seiko watch I bought was much cheaper than Amazon. Would recommend.
Review by Meshae Bordoka1 month ago
Very good service!!
Review by Volth Jekan1 month ago
Poor communication, emailed to say watch shipped and tracking number would be advised. No tracking number & still waiting for delivery. Had an email to say delivery would be soon. They do not answer their telephones. Very poor service in my opinion.
Review by Charleymichele Bhopa1 month ago
Ordered wrong size, watch returned and refund issued.
Review by Fridaa Longsworth1 month ago
Great choice of watches, ordered two, one for the wife, nicer one for me. Both arrived in 6 days, well packaged and as expected. Very happy, will use City Watches again, and reccomend to friends n family.
Review by Thanoop2 months ago
Just received my watch from City Watches, and it is excellent as was the price I paid and the service I received. Plus no hidden import charges like other shops. I would definitely recommend this site.
Review by Jenncourt2 months ago
There are plenty of watch suppliers out there and even if they cost more in processing fees, I would still recommend that you do not use City Watches.
City Watches aren't really in the UK and is most likely a front for an internationally based company. This means that when something goes wrong with the watch or the delivery, or the payment they are nowhere to be found and will not even reply to an email.
It seems cheaper to buy from them because they swerve UK import taxes, but be warned:
Once they have your money they will not respond.
Review by Slippy Rahmad2 months ago
Fantastic watch and a great price
Review by MyNameIsNotImportant Sunito2 months ago
Great prices but a little slow on the postage side.Would highly recommend though.
Review by Malaz Palso2 months ago
Very impressive service. Great watch, arrived quicker than expected. No import duties to be paid, so excellent value and a real bonus. Many thanks.
Review by TorYin Whitesides2 months ago
Great price, ordering was simple. Took awhile to arrive in the post via Royal Mail even though it was only coming from Manchester. But it did arrive in the 7 days as stated on the website. I did panicked & rechecked the delivery method and time frame that they had allotted for the item. Got to learn to be more patient.
Really pleased with my purchase. Thanks.
Review by Honghua Gramma2 months ago
Excellent service and an excellent price for my seiko 5 stars.
Review by Adwi2 months ago
A little concerned to start with when the confirmation email said complete, but no delivery. Truth is the faq's state allow 7days. It turned up much quicker than that. Very happy all round. Also company based in UK so no surprises with customs - other sites can catch you out on that.
Review by Soner2 months ago
Watch delivered as promised by Royal Mail
Good value and service
Review by Yodere2 months ago
My purchase experience was made easy by the user friendly software, it was clear simple and easy to follow.
My purchase arrived within days in a well packaged box.
I would purchase from City Watches again.
Review by RichardE2 months ago
Excellent prompt delivery service. Really good watch seller that I would use again and again.
Review by Chehn Kepinski2 months ago
1- I searched for the watch I wanted to buy as a gift via google search. The company came up on the search engine as a uk company.
2- I placed the order, paid the amount requested and received two consecutive emails. These emails informed of the order and a dispatch.
3 - I checked the order after 4 days because I hadn't received the item and the address was a 10 - 15 minute car journey from my address. I couldn't track the order on the online site and I then checked reviews of the company which raised concerns. Some customers were having the same issue and claiming the company was based outside the UK.
4 - I raised two contact forms and send requests to the company asking why I couldn't track the item and why it hadn't arrived. It took 24 hours before I got a response informing me that I would receive the item in another 3-7 days. They also sent a tracking number which wasn't even registering on the Royal Mail tracking site.
5- I still couldn't trace any order on their website or via the tracking number provided for RM. The item has not arrived and I am left with another week to raise concerns and not get any information.
6- The address is advertised as Salford (UK) and a person called Sally was sending emails ?? Cleary the advertising of this company is false and the address and contact forms. This is not a UK company .
7- The tracking is not available.
Review by Mazé Chilcutt3 months ago
A first class service , A great looking quality watch
Review by Penumarthi Minchin3 months ago
Need to correspond better with customers,,I phoned, no answer, emailed no reply,, read some reviews and thought I was caught,, so got on to paypal to review my order, but the next morning after nearly 2 weeks watch arrived,, don’t know how they operate but they need to be in contact with customers better,, but very glad to receive watch
Review by TVed Herny3 months ago
My watch arrives a week after ordering it. Great watch and great service.
Review by Connett3 months ago
not a UK company, no tracking number, British telephone number a recorded message. however, received watch in seven days so everything was ok
Review by Inconvenienced3 months ago
Many people have been vocal about the company’s website and how although it’s a .co.uk site, the main base appears to be overseas.
It’s misleading, which is why I’ve reduced the star rating. The price is good and the watch I received is perfect, but I was mislead. It meant I ordered and expected the watch within 3 days, but because of the false facade, my expectations were false and it took 10 days (7 working) to arrive. I felt I needed to contact customer services after 4 which, had I known it could be longer, I wouldn’t have.
Customer services don’t answer the phone (it goes to voicemail immediately) and it took several days to respond to email.
Overall, they should just be honest and open about where the watches come from and why they can maintain low prices.
Review by Kemel3 months ago
Received good service
Notifications and Comms could be better
This is same company as creation watches in HK.
Good thing is that they deal with Vat and duties them self and dispatch from Royal Mail.
Website and Comms is too basic and don’t expect communication from this company
Review by Jhesell3 months ago
I found international offers for a Seiko's Diver at ~225,- € including shipping, and an offer from Citywatches UK for 273,- € including shipping. It would have been not the cheapest offer, but without VAT and customs which apply to international offers importing into the EU still ok.
I am very disappointed that Citywatches is also a disguised international offer -- I got my watch from Singapore + an additional 68,- € VAT, Customs and handling fee.
My mail to Citywatches several days ago about this scam is still without any answer.
So beware of this seller -- these are by no means at all offers with fair value!
Review by Kaneeshkumar3 months ago
Excellent service,very happy with the watch I ordered,would recommend Citywatches anytime 👍🏻👍🏻👍🏻