Some years before, by mistake I booked a tour for a date I would not be able to attend due to a different schedule. This company did not refund the prepayment. Though this was my mistake, I would not trust them for future tours.
Review by Argam Sairally1 year ago
If you want to pay for the same thing twice, then City Discovery is the company for you also operating as Veltra. We paid and received a email with conformation of our tickets for Camp Nou in Barcelona. The idea was to "skip" the queue. Don't bother, there was no queue and our email which had an "attachment" that could not be opened on our home computer, our mobile phones or by the staff at Camp Nou, was not valid, so we had to pay again. The Company refuses to refund our money and I will be sure to blog about them on every site, I can find. It is a pity, I can't add an attachment here, as you can clearly see, what I mean about this dubious company.
Review by Amoudi1 year ago
It was cheaper than others . I am really satisfied with my purchase.
Review by Lasenta1 year ago
Per the instructions when booking the tour, we were outside the Hard Rock on the date/time of our reservation. We easily found the pink umbrellas that we were told would be the guides for the group. We then checked in, a very easy process, and they broke up into smaller groups based on the tour we selected.
Our tour guide was Sandra, Who had us form a circle and introduce ourselves and where we were from. Turned out there was 13 of us, which I think was the right amount of people for this tour.
We then boarded a nice air-conditioned bus and headed to Montserrat. The views in transit near Monserrat are breathtaking, and once we arrived Sandra explained how the tour would be broken up and what time frame we would have to ourselves. Montserrat consisted of a monastery, hiking trails, statutes, with food and gift shops on premises. Sandra accompanied us for the majority of the time, explaining in great detail about each of the intricacies of the history behind it. During our free time, we took the tram up the mountain side and then hiked back to the monastery, the views are indescribable. Sandra recommended that we try the wine tasting offered in the shop & a local food treat with honey so we did both and enjoyed them.
Upon completion of the tour and Montserrat, we headed out to the winery next. Once we arrived, we were treated to appetizers and a several course meal (including wine) on premises. Sandra then explained the history of the winery and we walked along the rows of grapes and into the castle. We then shared four bottles of wine between our group, with Sandra explaining the type and date of each. We were also given plates of various cheeses and crackers to eat along with the wine.
We then concluded the wine tour and headed back to the Hard Rock.
The entire experience was 5 stars. Sandra made a great experience even better with her knowledge and ability to entertain our group. She got everybody involved and kept us focused during the tour. I've been on over 100 tours in my travels and she has to be in the top 3 for guides.
In summary, this is a tour that a person should take if visiting Spain. Don't make the mistake that some of my friends have made by traveling to Spain but not visited Montserrat. They are very envious of the pictures that I took & stories I shared of both Montserrat and the winery.
Review by MonkeyRV Harlond1 year ago
Excellent tour. Well organized, comfortable, and interesting. The tour guides set a nice pace in order to enjoy the experience.
Review by Sivagnanamoorthy1 year ago
The operators/staff from Manila customer service are well trained. I can tell from the way my concerns were handled
Review by DebbieR Tapsee1 year ago
I will certainly use your services again and recommend them to other people.
Review by Lancelevee1 year ago
Our Eiffel Tower dinner went very well. No problems and the meal was great. Will use them again
Review by Hale1 year ago
Nice tour with lots of interesting places covered in just 1 day. Only negative point, the guide could have been friendlier. And we had problems getting our e-vouchers accepted, even though the website repeatedly states that there's no need for printing out the vouchers!
Review by Ireti1 year ago
A wonderful experience!
Communication was good.
Pick up and drop off were on time
Vehicles were modern and comfortable
Guides were engaging and informative
Hotels exceeded expectations
Many amazing sights and sounds
Good value for money
Review by Favo Derrow1 year ago
We had a voucher for vatican museums, sistine chapel and st. Peters. Unfortunately, we miss the meeting point. But we were at the entrance of the vatican museum at right time and for more than an hour, we were trying to contact with them so they give us some information about how to find our guider inside!!! 4 times they hang up the phone to us, giving us no solution! I have been at their office at vittorio E. Orlando str. They have been told us to pay again for tomorrows group 20% off Just because they cant do their job right and well inform the people ( such as the group name is another than city discover, where should we know??? And how to meet your guider if you are lost). Mails, calls, no answer back! my worst choice ever!! and of course they should refund the money... not to mention one lost day in the city! A phantom office... no one replies...
Review by Stares1 year ago
Very nice service...the best solution for a quick sightseeing London.
Review by DelJosie1 year ago
We wanted to have dinner at the 58 Restaurant in the Eiffel Tower and tour the Opera House when we visited Paris. Both reservations were made through City Discovery and both worked perfectly. I wouldn't hesitate to use City Discovery for future plans.
Review by Hagop1 year ago
Tours organised well, guides very knowledgeable recommended to all
Review by Punkech1 year ago
A first class tour with excellent guides who have a very good knowledge of English and also great knowledge of both the history and art of this wonderful city. I would highly recommend this well organised, fascinating tour.
Review by BGap1 year ago
Very professional and extremely knowledgeable tour guide.
Review by Bafford1 year ago
Fun and helpful experience with a charming tour guide!
She brought us to wine bars that I never could have found on our own.
This was a great introduction to the life of the city that did not focus on the grand historical sites.
Review by Dhiya1 year ago
Booking on line was easy and the collect and drop offs to our hotel were all good except one where the coach driver missed our hotel and we did a full loop of Singapore dropping everyone else off before returning to our hotel drop off. Longer night than we expected but we did see more of Singapore.
Review by Subbotin1 year ago
An excellent walking tour of Amsterdam which we all really enjoyed. Our guide made sure we saw everything we wanted to see and was very informative and interesting
Review by Candas1 year ago
Easy to book with so many great deals to offer.
Review by JGrace Cordts1 year ago
Many countries with great variety, excellent tours and great options
Review by Nikmew1 year ago
Tour cancelled and no refund
We booked and paid for 4 eiffel tower skip the line tickets for my twin daughter's 14th birthday treat. We waited and waited....but no tour guide appeared. Eventually the next tour group leader arrived, who said there had been a mix up and if we contacted City Discovery we would receive a full refund. NOT TRUE. Six months and many, many emails later they are denying that the tour was cancelled and refuse to refund the (huge) ticket prices.
Update: Thanks Trustpilot
After this review was published City Discovery got in touch (see below) and have finally refunded the money. Which is a relief, but shame that it took this long and more than 10 emails from their Travel Consultants telling me that the 'activity was normally facilitated'
Review by Yakhin Elmbo1 year ago
I was very impressed with my booking for a full day tour of Eze and Monaco from Nice. The time spent to see Eze and Monte Carlo was exceptionally memorable. Our driver/guide Nicholas was not only knowledgeable but very humorous. Booked this trip without problems. I would highly recommend City Discovery.
Review by Hazen Lisa2 years ago
This is a really top class facility for visiting The Alhambra without hassle and at your own speed, so you enjoy the parts of these great historic sites that appealed to us best. The slight downside for us (neither of us are technically skilled) is that we both lost the information pages on the i-phones we were given.
Such a specially good way of visiting a heavily visited site like the Alhambra!
Review by Aunde2 years ago
Great service,super host who took us up the Eiffel Tower in Paris,very happy with service