Poorly designed website. Not nearly as easy to use as other banks. Hard to find things, hard to make things work. It is also slow to finish the log in and show you a page.
Review by Julide2 months ago
THE WORST COMPANY YOU CAN DO BUSINESS WITH AS A NEW CUSTOMER. I HAVE OPENED UP ACCOUNT IN GOOD STANDING SETUP DIRECT DEPOSITS JUST HAVE THEM CLOSE THE ACCOUNT WITH A DEAR JOHN LETTER. IT WAS A HASSLE TO HAVE TO CHANGE EVERYTHING BACK LUCKILY MY FRIENDS TOLD ME ABOUT CHIME THE BEST MOVE I HAVE EVER MADE THERE ARE NO BANK FEES.
Review by JungleMan1 year ago
I will never understand why banks have the WORST websites in the world. First of all it was extremely difficult for me to even find the proper loan site (for iPhone loans in particular) for months which seems to have been fixed finally but still not totally sure as I have bookmarked the page (learned my lesson). Second, the site looks and acts terrible. If I had to guess they picked some middle schoolers that are in tech class and had them code the site as a fun project or something because its just horrific (same for most bank sites and apps). I just got locked out of the site for two hours after trying every possible password I could have used-I know I did not typo as I tried them all multiple times which is why I got locked out in the first place. As a solution I called the "help" number at the bottom of the page to get back into my account just to be told that I have to wait the full two hours anyways even though I had all my information readily available for the lady. I have never experienced this; I have been locked out of accounts before and when I call, my issue gets resolved almost immediately as I have all the required information and no questions asked. The site is just terrible and customer service is of no service at all it seems. Wasted way too much of my time to just have to wait in the end anyways and all I want to do is update my payment info which you would think they would be all for. Never been so frustrated at a particular site or bank like this before honestly but literally every time I go to log in and take care of business when I need to it's a huge headache. Thankfully I have auto-pay set up and only have to access my account every few months at most. It's like a slap in the face when you throw in the fact the iPhone I "upgraded" to is worse than the one before and I fell for their scam. Done with Apple after this and will never open another account with CitizensOne again.
Review by Hazel Ali3 years ago
OK, this was so easy to log on to and for the past several months it wouldn't log you on and then they said they "fixed it". Lie.
So basically you are lucky if you can get it to work once every 2 months.
This is a pain and I'm looking for a reliable online banking system.
Review by Filippi4 years ago
Horrible security measures in place for the Canada Post Visa card that they issue. Bought an airline ticket through cheapoair then the airline somehow convinced these guys to charge my card a second time for the same flight. This did not set off any alarm bells or anything, Citizens bank just allowed it. When I went to file a dispute they said it was "NOT THERE PROBLEM" and that "THEY DON'T PROVIDE SECURITY OF THIS NATURE TO CARDHOLDERS" . I am no longer using this card. PLEASE STAY AWAY THESE GUYS WILL NOT PROVIDE YOU ANY PROTECTION.
Review by Stapleton4 years ago
Citizens Bank website, safe to use.
Review by MariJoxe Rodmant8 years ago
I left this bank because of 2 reasons. One being absolutely poor customer service and the other because they were open during strange hours. The one near me was open 5 days a week and each day had crazy hours like for i.g. 10-12pm then 3 to 4:30pm in the same day. The best decision I made was to switch to Commerce.
Review by Iryn8 years ago
i never thought banking could be so easy
Review by Gheorghe Dilloway8 years ago
I recently stopped doing business with this bank. It was a hard decision to make because the people at my local branch were always wonderful. The people I had to deal with on the phone were incompetant, poorly trained basically useless.
Review by Geeeeeeeee Mikasenoks9 years ago
1 web bug (Invisible Tracking Cookie)
Web bug link to wikipedia
Citizens Bank is rated 2.0 based on
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