This is my first ever negative review in my life! But holy s... I have never had more problems with anything before, like I have with this bank/creditcard.. I am from Denmark, where banks actually understand that you are a costumer, and the reason why they make all their money.. This bank is just all around s..., the fees are insane, the interest is even worse, and they are not interested in helping you.. They are all nice on the phone, tells you that it was a mistake, and say they will credit your account back from what happened.. that never happened, call them back later to ask why ''Ohh sorry, it will be on your next statement'', also never happen.. BOOM, a little later, they hit you with a nice $99 annual fee.. What am I paying 99 dollars for here? you don't do anything els then just take, take and take.. Please listen to me, do not sign up for a creditcard here! There must be better cards/banks out there for you to sign up for.. I will promise you, if you sign up with this card or company, you will regret it.. This is not a review for just 1 time experience, this is for multiple, and they have all, been complete trash!.
Review by Yatagama Dezhunisean2 months ago
I'm a CFO. Our company uses Citi NYC for business banking. We carry a 6 figure average collected balance (in other words, we're a good customer). But the bank? TERRIBLE! Have been trying to get our "banker" to contact us for the past 3 weeks. No response. Called the 800 number and was told he's "very busy" and that if we need to speak with him we should go in to the branch. In other words "his time is more valuable than yours." Say what? After receiving that response, the owner of our firm emailed him asking for the name of the branch manager. A week later...he we are with, once again, no response.
This suggests a culture issue at Citi; no right-thinking banker would treat clients in this manner unless he knows that, should his unprofessional behavior come to the attention of his superiors, he won't be punished for it. In other words, bankers at Citi operate with impunity. They're loaded down with clients and the bank, per its business model, couldn't care less if they lose a few here and there. That's my impression.
Bottom line: there are better banks, and bankers, out there. Citi deserves to be avoided at all costs.
Review by Jireena3 months ago
Worst experience I ever had in banking. Once they get you, they hold you hostage.
They closed by online account and compelled me to pay me debt only by phone or auto pay, all to get you to default and so they benefit from you.
I will put my money under my pillow if this were the only bank on earth
Review by Pigsnkids Vacerio4 months ago
Signed up for a best buy credit card. Received the card and when online to set it up. Entered info and when I signed in to the account I get a blank screen. 3 calls to customer service not help, still can not access account online. I had to call them and have them put me on paper statements. Most likely after pay off I will cancel and will not use again
Review by Atinouk5 months ago
Customer service is non exsistent with this company.when you genuinely have a problem they will not sort it out for you,this is when your problems really start,been trying to sort out problem for 8 years now.
Review by Nitto5 months ago
Horrible bank -- I caution all to stay away.
All Citi branches and ATMs have been closed over the past years.
Deposit rates are laughable -- 0.05% on more than £50k balance.
The only way to get any service is to call. There are no international numbers, so if you happen to be abroad it will be expensive.
Wrong SWIFT codes published online, causing a great delay in receiving my salary.
When I was living abroad for a year, my card would routinely be blocked for normal transactions with merchants I had used before. It would be an ordeal to have it unblocked each time.
Now my card details have been stolen and 56 fraudulent transactions were made within 1.5 days. Somehow this didn't get flagged in their high-tech system. It took a good hour to discuss this with the call center with no immediate resolution. Now I see that fraudulent transactions that were previously pending have been allowed to go through.
There are plenty of better banks with better rates and superior customer service. I'm switching to one of them as I type.
Review by Okenye6 months ago
I'm not sure a bank could be more incompetent.I opened one of their Visa Platinum cards with a 24 month 0% interest free offers, with the intention of consolidating my ANZ platinum and AMEX platinum cards later in the year when they were due for renewal, and upgrading the citi card to Prestige. A week after approval, I email them asking about my balance transfer. ignored. Follow up again, I'm told it will happen 3-5 days after card activation. Follow up again 7 days after card activation. I'm told they're looking into it and will fix it. Contact them again after another 7 days and it's still not done. At this point, I doubt they'll ever get it right and all confidence in their competence is gone and I'll have to go back to the drawing board as far as a single premium card is concerned.
Review by Terenc1 year ago
The 2% on Citi's credit card is nice, but customer service is pretty weak. Well, insulting. When you have a question that the automaton can't find an answer to in the script binder, they suggest a manager call you back within 48 hours. I'm not joking. You see, all of the customer service managers are in meeting each time you call. Fancy that. So very busy. They'll perhaps ring you if available on their own timeline, say, in about two days.
Review by Chamaine1 year ago
Bought a vacation package from a travel company promoted by KAYAK.com. Purchased in May 2018 for travel in March 2019. Plenty of time for the company to disappear with my credit card payment. Discovered in August 2018 that the company and my funds were gone. Immediately reported the fraud to Citi.com and after 3 weeks of waiting they ruled against me. Telling me I had to try to get the funds back myself. Citi fraud protection is a sham! Going back to American Express.
Review by Fredah2 years ago
An exemplary example of a horrible customer service experience. Every company has a bad apple... but usually you can bypass the intellectually-challenged agent to speak to a superior who can assist in solving your problem. Not so with Citicards. The financial institution credited my Electronic payment (made in same format for at least 11 consecutive months prior) to the WRONG account. When I called to speak to customer service to straighten out the issue, I wasted 30 plus minutes of my life speaking to an ineffective and incapable agent who could not resolve my problem nor allow me to speak to his supervisor because "he was my supervisor". Instead of banging my head against the wall by continuing to speak to the agent, I gave up and will have to start from scratch again with a new call. Unfortunately, I was not able to file a complaint on this "supervisor" since I was prohibited from speaking to his "supervisor", "boss", " superior" or anything else his narrow little mind could interpret to be in a position above him in his call center.
Review by Arbutus7 years ago
Fairly good services for an american bank.
Review by Renicel11 years ago
This is the official site of Citi Bank.
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