The advice and instructions from they advisors are very confusing, especially if one advisor leaves and new advisors pick up your queries. I had to chance them several times as on several occasions, the advisors left Citation without us knowing and we keep emailing to their emails.
They advice only on employment law which we learned the hard way, when we asked to check our contracts with clients. Then we have been told that is business law not he, we discussed this when signing in and been advice that they cover all! Their Policies and Procedures are off the shelf so you have to re-read them and amend, our name of your company and logo yourself. We paid additional money a month for it. They don’t offer refund on something they lie on so don’t expect it. We are unfortunately stuck with them for several years to go due the contract ( if you have contract with them, remember you have to give them notice 6 months ahead or you are stuck with them again! ) for the monthly fees you are paying over the years, and how much you use them, you better put money aside and get lawyer advice and still safe
They are other companies there who doesn’t trap you in the contract as they do - because they are professional!
Spoken to several times to their relationship manager about how unhappy, trap with them we are to shorten our contract due to being promised something else, and they didn’t deliver. THEY DO NOT CARE ABOUT CUSTOMER - YOU !!
Already spent several lengthy days with them and they are not able to sort anything up. This is my experience after seeing on of the relationship manager for several hours in person, over the phone and the emails. Whatever you say in your reply it’s actually so people can see you here to try!
Review by GetMoney5 days ago
The most unprofessional company I have come across. We were advised by the sales man xy and z could be done in the contracts they could produce for us. We were unable to meet the man who would be working on the contracts until a month later (after the cooling off period) where we were then told they couldn't provide this service.
We told them there and then we didn't want to continue with the service, but this was ignored and we had contracts sent to us after this (via an online portal and the information was not downloaded)
After months of back and forth it resulted in the account being taken to DWF the solicitors where they were going to charge the director £346. Unfortunately, the director had passed away and I sent them and the solicitors the death certificate. I was told that if further action was to be taken I would hear.
Almost 5 months later I then received a bill for £12,500!! Addressed to the deceased director. Not one ounce of communication is occurring in their company obviously. £1,000 was agreed for payment for services rendered, ok fair enough. I have just asked for said contracts that have now been paid for and have been informed that Citation deleted them in February when we said we didn't want to use the service.
If anyone knows any decent companies for HR help then please send them my way as paying for a service I've agreed for and is being delivered is not an issue. I completely refuse to pay for a service that cannot be delivered.
Review by Kucai Dananjaya2 weeks ago
Review by Maniate Honti3 weeks ago
Generally very fast to respond, and their employment law team are on it, and really aware and informative. The HR consultant is usually quick to respond once they have picked up our message, though they sometimes need chasing.
The online system is still coming into its stride, but when it's polished, it will be great!
Review by Ghader Troxelle1 month ago
We have been using Citation as our Health & Safety and HR Consultants for a little over a year now. Always a friendly and helpful service. Atlas is a great addition to the business and helps us manage our contracts, policies, sickness and holidays with ease.
Review by Rric Bettelley1 month ago
We have been extremely happy with Citation over the past few years that we have been a member. They are a professional & competent organisation. Our Consultant (Geoff Wilson) was very approachable and always on hand to offer assistance/advice. On one occasion when he was on holiday he passed our query onto his administration department who dealt with it speedily during his absence so that we were not left waiting for a response.
I would highly recommend them to anyone looking to have Health & Safety specialists.
Review by Lukã¡cs Mobilio1 month ago
Citation provides excellent service. All representatives/ consultants are very professional and no matter whether you need them for employment law or health and safety issues, they are knowledgeable and very helpful.
Review by AdamWilliamson Andare1 month ago
Friendly, helpful and professional
Review by Shamiulla1 month ago
No response on how to change service owner
Review by Monache1 month ago
Review by Drsiva Tannavong1 month ago
Access to useful advice and feedback / useful templates
Review by Tazh1 month ago
I am very happy with the professional approach by Mark Turner
Review by JacquelineLerch1 month ago
Really pleased with the service we have received so far!
Review by Elamaken1 month ago
Katherine Biglen did an excellent job with a difficult employee and the back up of Linda Thornton and Roisin Williams whenever Katherine was out of the office or unavailable was also excellent. They came together as a great team, their experience, knowledge and understanding of the situation was impeccable - we couldn't have got through that difficult period without them. A big thank you guys for everything - The Morgans
Review by Drodo Tesolkin1 month ago
Good advice and quick response
Review by Thomas Zambino Oweiss1 month ago
No doubt it might be of great help for big companies, however we find that for small businesses like ours the service feels expensive for what we require. The additional services provided normally come with 'deals' where we have to commit for annual or monthly fees - that is not ideal for a small business who might not use the whole range of services offered by citation.
Review by Roven Taraschi1 month ago
Been really great for HR, really amazing. But struggling to receive their H and S service we are paying for.
Review by GalileoLongo Kovalyeva1 month ago
Good support and guidance so far
Review by Rashide1 month ago
Excellent service. Very professional consultants who advise in terms that are easy to understand and implement.
Review by Mlow Tanchel2 months ago
User friendly, Helpful, Quick response to queries.
Review by Dhelliwe Knoffman2 months ago
Great input from Citation auditor. Very helpful site visit.
Review by BrianCollins Drozdin2 months ago
Helpful staff, straight forward process.
Review by Tigertail2 months ago
Great Service, and will recommend to SME businesses like myself.
Review by Derenda Kandekumbura2 months ago
Very informative and attentive.
Portal can be used with ease and someone is always on the end of the phone if you require additional help.