I was in Millcreek Mall in Erie PA yesterday, February 17 at 1:14 p.m. I was with my 2 sisters. First of all the line had about 10-15 people; there was one individual working both the Cinnabon and Auntie Anne counters. We wanted pretzel dogs and cinnamon rolls. They were out of pretzel dogs and was making them. There was a 15 minute wait to get them, which is very unreasonable. When it was our turn, we ordered 3 cinnamon rolls. I asked if they were made today and was told yes. Upon looking at the rolls, we noticed that there was not a lot of icing. We asked for additional icing and was charged .$99. My question is, 1) why was there only 1 individual working both counters? 2) why were there no food to order; 3) why were the cinnamon rolls hard and did not have a lot of icing. We were hungry and we were traveling home to Cleveland. We threw those cinnamon rolls away. They were hard and did not have icing. Very poor customer service and not a lot of people working the counters. These are some of the things that you should work on if you want to continue to have customers enjoy your product. I was very unhappy. I was so upset I did not even take a picture. Next time I will if I decide to patronize your company again!
Review by Bigtom1 year ago
I love the fact that Cinnabon has FINALLY started to produce smaller sized pastries!!! Their cinnamonbun is insanely good, but a traditional sized order (bun the size of a tea cup + saucer) plus all the fixings, and I thought my pancreas was about to give up on all that sugar. The smaller buns they have now are perfect...they will satisfy your crazing, and you wont feel like you are overdoing it. Love it!
Review by Youngrok3 years ago
Went to concord mills, all the way thinking I'm going to get me a delicious cinnabon. Me and my other half decided we would wait till after shopping and take them to the car to enjoy. However we waited till we got home about 30 mins away. Well they were so gross! Not done and the frosting looked horrendous! I guess that's a no to going to concord mills and getting a delicious cinnabon...
Review by KlaireD Moskalets4 years ago
This place only serves cinnamon rolls and pretzels. So therefore their expert in making sure those items are the best you've ever had. If you ever come across one please try it. The only thing I would change cinnamon buns is The sodium content. It was a little too salty for my taste.
Review by Flowerreview8 years ago
I love the good things in life. I wish everyone could try out one of these all time favorite delicious buns. I have been buying from this store for years. They are in most of the malls. They have international franchises. Cinnabon has the most delicious handmade cinnamon buns with butter, cinnamon and this delicious butter cream icing on top. Every time I go near this store I can't help myself. This store is like a magnet that draws me straight to them just by the smell of them baking. I now that we all try to stay away from treats like this but they are so good I fall off the diet wagon. The buns are huge and so soft loaded and with cinnamon. I buy a box of them and in the morning I have my coffee, and tear them apart. My mouth is watering right now just thinking about sinking my teeth into this delectable delight. They are a little expensive but well worth the price. So If you like Cinnamon check them out. I hope everyone gets a chance to try Cinnabon. www.cinnabon.com
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