Cin7 Reviews

Don't use this system for dropship orders as Cin7 have not included that in their normal setup. You have to use a fix which is time consuming and badly made

Having used Cin7 satisfactorily for several years, in 2018 we looked at moving away from cin7 after a substantial, way above inflation price hike. The alternative product felt like going back in time with a horrid interface and painful integration even though it offered a lot of extra (unnecessary functionality) so we stuck with Cin7 and added extra integrations which went well. We were happy to pay Cin7 for stripe integration for example, it made customers purchases so much quicker and the processing fees incurred were competitive. The easy workflow for new staff and reporting features are also really great. However, Jan 2020 we were advised of another >20% price hike coming up next month with an offer to discuss it if needed. For the 20% extra we get an abysmal level of support that is both slow and unsatisfactory at resolving issues. Cin7 appear to be pricing us out of using them. Our current issue for one user (we have 10 users) happens repeatedly and Cin7 just repeat the same answer to our request for help without reading the email properly. These sort of annoying niggles stop us from giving it 5 stars. Pricing is high and support is poor but it was an improvement over spreadsheets. Integrates well with e-commerce stores, eBay and accounts packages.

We've had a number of issues since going live with CIN7. The training sessions were useful and Go Live was smoother than imagined however after using the system for 3 weeks now we have noticed many limitations. The reporting side of things is not user friendly. reports have too many filters with clunky tabs that you have to drag and drop and a terrible format that's difficult to read.

Our retail stores also have many complaints on the usability. Simple processes take many more steps to perform in CIN7. The system is sometimes quite glitchy and there was a mix up with end of day sales figures between our 2 stores. Problems also take a while to be resolved with support staff and critical issues that affect our daily trading are not urgently addressed. I hope all our issues will be resolved soon however so far in it seems CIN7 falls short from what was initially promised.

We went live with cin7 couple weeks ago. Although there's no major issue with the software itself but it's not the best software for inventory and reporting. The reporting system is a nightmare to work around with. It's great that they have heaps of options to choose from but it's upsetting that they wanted to charge us for a fee for custom reports. No two companies operate the same way - it doesn't sound right to charge us for custom reports. Even having simple request like adding special price and sub-sub-category into our reports, this would then categorize as 'customization' thus we got to pay for it.
I would also appreciate if cin7 customer support is efficient. As we only went live couple weeks ago, we would've expect bugs to be fixed asap and get as much support we need during this stage. and not 24-48 hours to wait for a respond, that's not ideal.

Thank you for all of your help Chandni. My sentiment is that there is a lot to learn from the somewhat clumsy 'launch' into the Cin7 platform. However I do look forward to utilising the system to its fullest and hopefully optimising our time and information flow in the backend of our business.

No system is perfect but these guys seem to work hard to get it as close as possible. It could be good for some industries but it might be perfect for other. We specialise in sales and distribution of beverages for both trade and general customers. We feel that they could do a bit more research into this industry.

We have been using cin7 for a number of year now while it is excellent in some aspects it certainly has it limitation which are often disruptive to work follow. Support often take talking to a few people to get the problem solved and the same problem can arise a few times before it can finally get solved. In saying that it is the most suitable program on the market today for us.

A system that is maybe still in growth phase, as it has a lot of functionality but its not all working yet.
Great that it has supplier consignment, very important for our business, however still in development I think as its not possible to get a historical stock report that breaks down better our stock and supplier consignment stock.
The constant push onto premium support is also annoying, we pay a lot for many users however still suffer the standard (ie slow) response times

Recently we have moved over to Cin7 after over 15 years of using another software package. Cin7 has many new functions that are great and some that are very easy to use. The support team also responses promptly to our request. Thanks guys.