Cin7 Reviews

My company has been using Cin7 for about 6 months. Our business is very complex with clothing retail, manufacturing, and wholesale. We also sell goods on consignment in our retail store. This is a complicated, multi-branch, business. Cin7 is possibly the only affordable software that can make my business manageable. I believe a single software solution is better than a messy integration of POS software and separate inventory management software.

That said, Cin7 does have a ways to go in development and I believe some processes (like production) could be designed to require less manual work. Additionally I would like to have the ability to partially ship large sales orders without being forced to create a new backorder sales order - this is due to strict invoicing requirements of large wholesale customers. Finally, I believe the consignment sales workflow could be improved.

I'm very interested to see how Cin7 develops in the near future. I have high hopes.

I've now been using Cin7 for 2 years. At first we had lots of teething problems and posted lots of tickets as we all were finding our way. Over time the need to contact support has become less and less. I have probably posted one ticket in the last 4 months and it was answered to my satisfaction.
The system is good once you get you head around it. Each business is different so for us we needed to integrate with Magento, Xero and more recently Ebay. Each integration has a "getting to know you" period of educating our staff and ourselves and understanding the 'way' to do things.
My advice to any business starting with Cin7 is to have someone who knows how to drive it spend some time with you to get the basics sorted out. For us it was guy from Rype in Brisbane. It was a basic introduction but enough to get us on the way. The system is not perfect but it is always improving. The best part of Cin7 for us is the B2B and the integrations offered. It's more expensive than other options but it's robust and has become a reliable and scalable business tool.

As a cloud integrator/implementor of inventory solutions, I have found that Cin7 offers the most features in the market place and exceptional value for money. It caters for wholesale distribution/multi location/consignment both from customer and suppliers and multiple sales channels including EDI, Amazon and Ecommerce. For an inventory business that is growing and focussed on making the most of every sales channel - this product is a MUST. In addition, support is second to none, the quality of the online materials is excellent including step by step videos, premium support conducts weekly troubleshooting where customers can ask anything about the product and get targeted assistance. This software vendor is in for the longhaul and is committed to the best customer experience. I am delighted to have Cin7 as one of my partners and can't speak highly enough about their sales and support teams.

We have been using cin7 for a number of year now while it is excellent in some aspects it certainly has it limitation which are often disruptive to work follow. Support often take talking to a few people to get the problem solved and the same problem can arise a few times before it can finally get solved. In saying that it is the most suitable program on the market today for us.

We've been using Cin7 for the past few months and have found it to really speed up our processed and give a greater insight into our business. The MRP and Smart buyer functions are very helpful for our stock management. I know we are only scraping the surface of Cin7 and there is many more functions we will unearth and begin to utilize to take our business into the future.

We have been using CIN7 for over 4 years now and we are reasonably happy with it. As with any software of this type we could not run our business without it.

The back end works fine for the most part, but most of the software development seems to be in adding interfaces to other applications rather than developing the core back end.

We use it for products, sales, invoicing, inventory, purchase orders, CRM, manufacturing and to run our e-commerce B2B and B2C sites. The B2B and B2C sites we have had a lot of issues with. We have begun moving some of our functionality off their platform so that we can develop our business. The B2C has recently been moved to Shopify.

We have interfaces into Xero, the B2B site a CIN7 B2C site and now Shopify.

We have been with them for over 4 years in all the ups and downs. We have had Qty 2 x 200% price increases in 4 months.

I guess they must be having financial problems to increase pricing so much.

We are entrenched with them so have to stay with them.

Cin7 is used daily at our company. The cloud based ERP system is very effective in tracking our inventory through all stages of the production cycle using a simple to use Build of Materials option. The system is able to break down raw materials into base components and then build them back again into sales orders, effectively tracking each component we sell and not just a final product, saving us a great deal of time and effort in tracking down operational costs. Great Experience with Integration. Our company uses software like Quick Books and cloud based platforms such as Shopify. Both integrate seamlessly with Cin7. While configuration is pervasive throughout the application, customization options are limited and rarely extend beyond the original design constructs.

I know the Cin7 for a couple of years. I can see guys are growing very fast and the management quite delays to the growing of the company. The company spending a lot of time to advertise the Cin7. In my opinion, the company does not spend enough time to develop the Cin7 and work with customers especially to make customization for them. The developers and support team quite late for the fast growing company. Simple things working very well, but if you want something special for your special business process Cin7 answer we can not do it. And at the same time, I receive the same answer for some simple things which should be done by default. The Cin7 developers develop firstly what more popular under the requests from customers, so this is just one way of communication. They do not ask all customers if they need something and do not share information what other customers ask from Cin7 to make for them. Because some of the customers just simply do not know what they could possibly have from Cin7 to make their business better they need to have a support from Cin7, otherwise, some companies will loosing money on something which Cin7 could possible automatise for them or show the short cut. So the priority of development not actually going the right way. Would like to see more options for users create their own interface, reports, etc. without asking Cin7 make it for them.
Cin7 can save a lot of time for the customers if Cin7 will work more to customization way.
Let's give routine to robots and start thinking more!
Alex.

Great software which has a good user friendly concept. The team has progressed well over the years to include great features and constantly progressing towards ironing out any issues.

Cin7 has greatly improved the day to day running of the business. It's smoothly streamlined our business accounting, with it's integration with Xero. It's user friendly approach ensures that our most recent transactions are keep uppermost to hand, and to mind.The support has been great when we needed it, and additional training through Webinar has supported upskilling and change within our company. Certainly would recommend Cin7.

Cin7 is easy to use and if I have any issue the support team are always very helpful and efficient.

A system that is maybe still in growth phase, as it has a lot of functionality but its not all working yet.
Great that it has supplier consignment, very important for our business, however still in development I think as its not possible to get a historical stock report that breaks down better our stock and supplier consignment stock.
The constant push onto premium support is also annoying, we pay a lot for many users however still suffer the standard (ie slow) response times

We're just a small online company that sells food but we needed something that integrated with our 3PL and Xero so we can grow in a sustainable way. Cin7 has made it easy to get things running smoothly. They were willing to run as fast as we were able. Support has been great!

Excellent service and support!

Cin7 is a great inventory management system that has the ability to be customised to a variety of businesses. Let's face it, no 2 businesses are the same so the fact that the team at Cin7 are willing to customise their product to the best of their ability to suit your business is great. It's also got some really great reporting functions as well. Recently had to get some help for the support team and Ashveer did a great job in responding in a timely manner and dealing with my request. Thanks guys.

Recently we have moved over to Cin7 after over 15 years of using another software package. Cin7 has many new functions that are great and some that are very easy to use. The support team also responses promptly to our request. Thanks guys.

We implemented Cin7 in July 2016 and haven’t looked back since. We used a partner implementer and whilst we couldn't have done it by ourselves some things did slip through the cracks and our data was nowhere near up to scratch causing about 2 months of hell while we straightened things out.
To give a background we buy and sell Workwear/PPE and Site Safety products to accounts but also have a retail shop and wanted to expand our online offering. We had been using MYOB Retail Manager, had only manual/physical stock control and a clunky website that generated very little in the way of online sales.
After exhaustive research we found that Cin7 was the only solution that catered to our needs without going the whole hog with an ERP solution like Jim2 or NetSuite which we found to be outdated and over complex. (Very few solutions could cope with accounts, POS and B2B Online without some clunky add-on)
Some of the reasons we chose to go with Cin7:
• Cloud based
• Catered to clothing sizes/colours
• B2B Accounts and POS
• Integrated B2B site
• Modern Look and Feel
• Smart buyer (function of Cin7 which automatically works out what needs to be ordered or stock or sales orders)
• Scalable (add additional users and when required new location(s))
9 Months on and it is still a work in progress but we are already reaping the benefits of stock visibility, order traceability through the whole dispatch process and the Xero link is giving us much more accurate and up to date accounts than we have ever had.
There is a few bugbears and things that we knew before we started but chose to put up with:
• This is an inventory management system not an ERP so the CRM doesn’t really fulfil our requirements (we have integrated with Exsalerate to overcome this but have only had limited success)
• There are occasional bugs with the system and everything jams. Though these are usually resolved within 3-5min it is a bit interesting when you have a customer in front of you waiting for a delivery docket to sign.
• The Smart Buyer function doesn’t really work for clothing which frustrating as it very powerful tool for purchasing and can potentially cut hours of work.
• The B2B site isn’t an E-commerce solution (they integrate with various E-commerce solutions)

So overall I would recommend Cin7 but just make sure you know its limitations before you take the plunge and plan for these, they integrate with a plethora of other solutions but be aware that these won’t necessarily work as seamlessly as a full ERP. At the end of the day Cin7 came about as an inventory management system/solution for Xero and that's what it does best.
A Few Tips...
• Make sure you have your product & stock data ready before you try to implement or risk a heart attack
• The free trial is an excellent way to get a feel for the system followed up by a GTM with one of the PPL at Cin7.
• Make sure you internet speed is fast enough or be prepared to wait

We use CIN7 all day every day and find it to be very satisfactory for our business. The team at CIN7 are always helpful and quick to respond.

After trading for 12 years on another Access based inventory system we made the switch to Cin7. It was a big change for the organization we have continued to work with the team at Cin7 to refine our processes to improve overall operations.

Being a cafe and retail wine store, Cin7 has solved some major stock control problems for us, saving loads of time (1 less staff member) with unnecessary manual processes and significantly reducing the amount of lost inventory.
After disappointing attempts with 2 other POS products, Cin7 integration was fast, efficient and totally painless. We were assigned a Cin7 support person who held our hand through every step. They had an in-house QBO specialist who I shared my QBO access with and they made sure everything was working perfectly. Syncronisation (2 way) is now simply the press of a button and we have a rich source of data to analyse and improve business performance. Highly recommend. Brett (Director)

Cin7 is a great inventory management system which I highly recommend. CIN7 has other modules such as POS and B2B. The software is designed for ease of use and integrates with XERO seamlessly.
I have been very impressed with the support especially the support from Vijay who has promptly answered all my queries.
If you are looking for a robust inventory management system with 3PL connection, then CIN7 is the best solution at a reasonable price.

Easy to integrate with a wide range of other applications. Very reponsive to requests and suggestions for enhancements.

We've used Cin7 for the past 6 months and its been a great solution for us. After initial complications in setting up complicated BOM's(we have a lot of custom products) we were able to finally get things right with a lot of hand holding from Cin7 amazing support staff. Craig guided us through the setup process and has answered all of our questions with the patience of a Saint. Although it would be more helpful if they had a representative in the US who could assist with the initial setup and who could walk us through its capabilities in person, having Craig helping us through the transition was the next best thing. The system is easy to use and straightforward to follow for all employees. It helped us become more organized and keep pulse on re-ordering product in timely manner. CIN7 have been responsive and flexible in customising the solution to meet our business needs and we look forward to working with them this year to make further improvements.

Our company used Cin7 since early 2015, The system improved lots of functions and the professional support team is always there for help, thanks guys.

Cin7 has a really powerful and well priced solution for inventory management that works well with Xero.

As an onboarder - we can recommend this product as it is really hitting the mark - it includes native B2B Website P.O.S plus Shopify/Magento integrations. As well as covering the basics of inventory management there are also the incredibly helpful tools such as Smart Buyer, Promotional Price Matrix, Head Office Billing, Size Grids and also powerful reporting capabilities.