Cin7 Reviews

What a fabulous Company. Powerful product that is extremely customizable for your business, and account support is off the CHAIN. Extremely responsive--I thought the support would taper off once we bought the suite, but they are just as on the ball a few months in. Highly recommended.

Good service, support can sometimes be a bit slow.

RUN A MILE!!! We invested nearly two months (standard onboarding should take 4-6 weeks by their own admission) and an onboarding fee for what we thought was going to be a great solution to our needs. Unfortunately, we will never know as at the SEVEN WEEK mark we had not even completed step 2 (of 7) of the onboarding process and the sales consultant described the process as 'DERAILED'. Despite this, there will be no refund of our 'onboarding' fee, despite the onboarding process being woefully slow. Don't believe the sales pitch!

Worst software company ever , The last 4 months have been a nightmare and Cin7 have made a mess of our data and Shopify website by duplicating all the products and showing incorrect stock ( not the data from our stocktake ) then telling us we need to fix it putting pressure on our resources.

I have spend so much time trying to fix up the issues and chasing up assistance .
Good start up with unsatisfactory service and assistance. Nothing has been properly linked to our website ( after 4 months of daily phonecalls and hours of our time) so all our orders require me to call and apologise to the client and spend hours substitute stock for every order.
I'm dealing with someone great now ( after complaining ) but hes finding it difficult to fix the mess made by previous staff .
They told us before we signed up they could link it to shopify and would take care of it as part of the onboarding price but completely messed it up and have left us with the mess and the cost to fix it.

Beware of signing up to Cin7. Once they have your money, their support for integration is less than 1 star and getting support to fix bugs you discover in their system is slow at best.

It has potential but they need to support the customers they sign up instead of offering big incentives to refer them new sign ups.

We signed up 8 months ago and have not been able to complete a month end. You can't run a business with Cin7!

*** Edit *** Cin7 did (sort of) try to make things right. It actually lowered my review to 1 star. Cin7 can be summed up by three words "Still in beta".

Good for very small companies with uncomplicated need - although in that case it's massively overpriced. They have some unique offerings but ridiculous pricing and instability outweigh it. Maybe they'll get things sorted out but more likely is the other better players will just steal their ideas and implement on their own software.


Summary: It really is the only single inventory management and POS software that works with multiple currencies, light manufacturing etc so for us it was the only choice - good to get a business out of the stone-age but I will be moving away from it as soon as possible. Would be an excellent idea but I feel it is still very much in the development stage. It doesn't feel like a seamless finished product and I don't feel it is delivering value in line with its pricing. The software is OK but high cost causes me to downgrade from three to two stars.

Pros: The answer for most questions seems to be Yes which is great. Has the feel of the relatively customizable solution which is excellent for firms with advanced needs but not the size for their own software. Integrations work relatively well and solid workflow.

Cons: Overall I get the feeling that they really don't have a finished product and that there is chaos behind the scenes. My guess is that they promise the world to everyone and for 90% of customers basic functionality is all that is required. For the remaining 10% I bet they do substantial custom work each account - which would explain the very high cost.

We've had quite a few bugs that should just not exist. For example, the ship station integration returns rates on sales orders but does not work for quotes yet. The shipping rates are wildly out of line with the shipping quotes we receive when manually processing the orders but the integration specialist has not been able to confirm how the shipment information is packaged and sent to ship station (is it by simple weight, dim weight, cubic dims etc).

Speaking of integration specialists. Ours left a lot to be desired. Mine was unable to provide a direct answer to my first question. No hard feelings on my part but at $1,000 for 10 hours of integration, I expected substantially better - raised my concerns to my initial sales guy and the response was basically sorry you are not loving your integration specialist, he's very good though so I am sure it will work out.

They are desperately in need of a better startup guide. Essentially the integration really just felt like being assigned a technical support person to ask questions whenever we encountered a problem, but they didn't actually figure out our needs and proactively provide assistance. Reading the glassdoor reviews it seems like this company has serious mgmt/staff problems.

Overall UX is clumsy and not intuitive for many functions. Extremely poor out of the box reports and no ability to drill down into reports. For example, I can get a report of sales for a specific product but can't drill down into the individual invoices from the report. For North Americans, Kiwi nomenclature creates a bit of unnecessary head scratching (for example "code" instead of "SKU"). Another example of a small issue is that when adding products to a quote you need to write the SKU number or product name, wait for it to load, then click on the product. If you just write the SKU # and move on it won't actually add the corresponding product.

Hopefully, they will solve all issues but at the moment it is really not a finished product.

We have been wanting to find an inventory system that was simple to use and that combined our accounting system-Xero our e-commerce platform- Shopify and our point of sales seamlessly. Cin7 is a sleek and beautiful system that does all of that. The technical support is outstanding and our allocated technical consultant Srikanth Shankar was exceptionally good. He was kind and patient in our setup and learning stages. I highly recommend Cin7 for its performance and support.

The short is, Software=OK and Customer support=fair-bad most of the time

Software: Pros
It has a modern look, with many integrations. It seems to be able to do many things, but none well. It can be linked to accounting software & ecommerce sites like Xero and Shopify, which is a plus. It allows decent invoice customization now, with OK information reporting.

Software: Cons
It doesn't seem to do any aspect very well with shortcomings. Inputting on a invoice is idiotic, bad enough that I'm sure who ever coded it has never done invoice data input in their life. For example, you can't just press [tab] to jump to the next item prepping an invoice as you’ll get a pop-up [Receipt OUT OF Stock] you can’t get rid of. Many more ranging from filters not working, integration issues, bugs... Our Account Receivable left because she HATED using this software, especially the way payments are done. Very not user friendly in certain areas.

Support:
In general, there some bad instances but most times fair. Below are some of the bad.

Initial Set Up: On-boarder outright lied to me on what can be done to get me to commit. I also gave very specific instructions on our invoicing needs. It took four months of our paid subscription to get things working. I sort of feel scammed from this.

Reporting Inquiry: While new, I asked for a certain reporting. The rep assigned said I must pay $X for it. It didn’t feel right as it’s a very simple report. I asked another rep and was told it’s FREE. This infuriated me off so much, and the rep who gave wrong information was so stuck up he didn’t even apologize.

Invoicing Change: One time, I OKed “payment portals” it but told them not to do anything to effect operations. The rep, without my consent directly changed our only default invoice look that he couldn’t change back himself. We had to apologize to our customers.

After these instances, I told them NEVER to call me to sell me anything. They still do, like recently if I wanted Premium Support for the low, low cost of $300 per month. I would not recommend this software, until clean up a lot of these things.

Great onboarding service. They have really helped to get us live with our new distribution website and are always available whenever I have any questions. I would definitely recommend to use Cin7.

We have been with CIN7 since June this year. We have had fantastic support to assist with working the programme. It has assisted us greatly with stock control & purchasing.
We have had a few issue's with stock locations etc, but the team support at CIN7 fixed issue's quickly and efficiently. It works very well with xero and it is a absolute ease to work with this product. Overall very happy we decided to go forward with CIN7. Looking forward to see CIN7 grow. Cheers

Cin7 is a great online cloud based software. We have had incredible customisation from the on-boarding team to help us fit our workflow.
The PO process of adding freight however is pretty tedious but I have been told they are updating this to make it less arduous.

Sri our support consultant has been great at tying up all the loose ends at getting us up and running.

Great support, Great system.

Thank you for all of your help Chandni. My sentiment is that there is a lot to learn from the somewhat clumsy 'launch' into the Cin7 platform. However I do look forward to utilising the system to its fullest and hopefully optimising our time and information flow in the backend of our business.

Seems to have great potential, but IT WILL FAIL

Cin7, at first, seems to have great potentials of customization but after some, IT WILL START TO FAIL. The software is not meant for customization, unlike their advertisement. It will FAIL even though it was working fine for the first few times. You need to be constantly conscious of each step of usage as IT WILL FAIL RANDOMLY.

I had spent $4000 to purchase mobile devices, compatible with Cin7, to use with their pick-n-pack module. The pick-n-pack module was working fine first, and all of sudden it stopped working. I had contacted the customer service. They asked me to wait few weeks to get it resolved. They ended up being NOT ABLE to fix and meanwhile, the return period for the mobile devices was over. My $4000 IS GOING INTO TRASH NOW. The customer service simply responded back by saying "Use other scanner". What a service!

I ended up quitting after only 1 month of use. My 1 month was total chaos with constant failures. My employees were lining up in front of my office to ask what all the failures were about.

I would not recommend Cin7 to anyone, unless one's company operates as simple as a lemonade stand.

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This is my 1st response to the reply made by Cin7

First of all, I did not use Cin7 for a year. I used only for 1 month and I quit for all the errors.

All of thousands of inquiries and support tickets were made directly to the onboarding manager. Which only partials were able to be fixed. You will see only one as that was the only one I used your premium support team to fix things around. (Even that was not fully fixed )

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This is my 2nd response to the reply made by Cin7.

Please stop blaming on others for your issues, Cin7!
Now you are blaming on Google Chrome update??!!!
I had to clean up cache every other hour as your support team told me to clean for any issues. Of course, nothing got resolved by cleaning the cache.

The features on offer are promising and if they all worked well, the value for money would be fairly good. The implementation charges are reasonable for the level of detail required to get the system up and running.

Unfortunately the software feels like it is still in beta and we have found quite a number of bugs. Most of the time it's a challenge to even convince their support to take responsibility of the problem and generally the solution is a workaround rather than an actual fix. There are a lot of problems we simply gave up on trying to resolve entirely. There are bugs they fixed that were subsequently reintroduced later on. At the moment their own financial reports don't add up and we can't even complete the essential end of year activities we need to. Over a week has passed with no resolution despite daily follow up, their excuse is that unless we pay them extra to get upgraded support they can't keep up with all the issues they have at the moment!

In December and into the New Year we transitioned all our back-end systems over to Cin-7. Although we experienced the expected teething issues and frustrations when integrating onto a new system, we love what Cin-7 can offer us. In terms of stock management, reporting systems, user friendliness, etc. it gives us a broader, more precise system that has expanded our daily capabilities.
As my colleague and I were not experienced with system changeover we loved the support we were initially offered to get the program live, but felt we needed more support to discuss the issues we were having once live.

We transitioned to CIN7 in December and are fully using this system now. We love the integration between detailed reporting and connection of our EDI/API's. Since we deal with Northern & Southern Hemisphere customers this has really helped keep efficiency within our business and allowing our small team to have time to focus on the things that matter not just administration. It is very easy to use and such an easy workflow.
Although there were quite a few teething issues & regular bugs which is understandable, the process of on boarding could be further outlined in a little more detail- would be my only recommendation.
We can't wait to see what other great integrations that will be added!

Cin7 is the ultimate inventory power at your fingertips. Get a clear and accurate picture of your complex business at the touch of a button and never be caught by surprise again. Small and large businesses alike will love the detailed reporting that gives you freedom to grow your business with confidence.

Working with Cin7 over the past 3 years has be very rewarding. The businesses that I have consulted with have really benefited from the support and customisation available from the team at Cin7!

Cin 7 is a very powerful inventory management system, it never fails to provide timely and accurate inventory information for our company. The modules are user friendly and the reports are really good tools for data analytics.

In addition, the customer service team is very supportive ,whenever I have any doubt about the system I would always submitted the tickets and got useful feedback very soon.

Good product I highly recommend it.

Pros: Flexible, lots of features, many integration, some customisation available

Cons: It is not a totally "idiot proof" system, so you need to know how to use they system and processes correctly to make sure you are recording data in the right way.

Overall: Cin7 is a great and robust system. The new interface looks really clean and clear and it is extremely intuitive to use.

While it is simple and clear on the "outside", the functionality "under the bonnet" is extensive and what makes Cin7 different from the rest is the customization that is available.
No other app in the Xero marketplace offers tailored customisation as Cin7 does.

It is a very powerful tool and the value / cost is impressive.
Moreover, the product is always evolving and the team at Cin7 are always implementing user requests and implementing new changes very rapidly.

I can strongly recommend it.

Enrico

We have been using Cin7 for some time but only on a very basic level. (making a sale and creating purchase orders) We are now at the stage that we need to expand our POS system and utilize all that Cin7 has to offer. As per any POS/IT system there will be and has been teething issues. The team at Cin7 (no mater who answers the call or email) are always willing to help or guide to the specialist that can. The continual development to this system and the fact that they take our concerns and suggestions seriously gives us confidence in the software and our ongoing relationship.

Cin7 has really helped our export business and I would recommend it.
The support is great and very responsive.

Cheers William
KiwiPharma

Offers features that help run a business

Correspondence with out 3PL server and online websites. Customer service - we have a relationship with a specific customer service representative that has helped us with our business development.

However, it is a complex software that take time to work out how to optimise features.

We have spent a long time working with Cin7 pre implementation and they have been very supportive of our requirements. The roll out of the POS to our retail stores was smooth and has been very well received by everyone. The retail side of their program is evolving and could do with more functional 'retail' specific modules, but in time I feel these will be available for us.

EDI SOLUTION!
Cin7 is an Inventory Management and POS software that offers a functioning Electronic Data Integrated solution that eliminates the need to manually log into other platforms and update stock levels and as wYse has multiple platforms such as website, amazon, hard to find, dispatch, 3 stores with many pop ups throughout the year, keeping track of stock and obtaining real statistics is vital. It also has the added plus of reducing our carbon footprint, which is important as an eco-friendly fashion label.