So far I have enjoyed the selections. There are a lot of choices for cigars and this is a great way to expand your experiences.
Review by Vinya Bommanaveni6 months ago
CigarClub.com is a pretty new company as far as I know, they have a great selection of cigars and provide a great way of helping you try cigars that are new to you!
Review by Sonua6 months ago
Received my cigars that they chose for me after I fill out their survey. They picked a cigar that I would not have chosen and it was great. Can't wait to see what they chose for my next shipment.
Review by Reynovan Adejori6 months ago
Got my first box and happy with the selection. Signup process failed to give refer a friend, but customer support has noted this will be correct in next shipment.
Review by Alpat6 months ago
PLEASE NOTE: Contrary to the company's claim, I am not a direct competitor! I am not engaged in the business of selling cigars. My review is based solely on my first-hand experience as a consumer who tried this service in good faith, and found it lacking.
The basic premise of the service (that they are picking cigars for me based on my taste preferences) does not seem to work. Their method is simplified to the point that their choices for me are hit & miss at best. This company seems to believe it is viable to infer preferences in cigars based on preferences in food and drinks. I thought it was an interesting premise so gave it a try. But as stated above, it just does not work. They don't allow me any means of stating very basic preferences, like I don't like Gordos (55+ gauge) or very strong cigars.
Net-net, I have enjoyed less than 50% of the cigars they have shipped to me, so I cancelled my membership.
I also experienced fairly shoddy customer service. At one point during the year, my CC had expired, and they just stopped shipping me cigars. No email, no phone call, no indication of why they stopped - cigars just stopped arriving. When I realized it had been many months since I got a shipment, I contacted them and learned why. Can you imagine Amazon treating customers this way? When I asked why they didn't let me know there was a payment problem, the answer was "we take great pride in writing all our software ourselves, but unfortunately that means it doesn't always work very well." Really? Do these guys really think we consumers care how their website was created? I dunno about anyone else, but I care a lot more about a good overall buying & smoking experience than about how the bits are generated :-/
Review by Krolacsek6 months ago
great cigars, very impressed with the packaging. Would recommend
Review by Thumas6 months ago
Great quality cigars love the website
Review by Mcduffsunshine Leibel6 months ago
Prompt service , decent picks
Review by Vjta7 months ago
Great service and a great product
Review by BastiaanP Prisic7 months ago
My first shipment came in quickly, and cigar selections were on target for my taste so far. Very satisfied.
Review by APalmer7 months ago
TI’m on month 3 and have had no problems. The boxes seemed to ship faster each time and they have a great mix of freebies and gifts that come with the cigars. I’ve discovered new favorites that I wouldn’t have found if I hadn’t of joined CigarClub.
Review by DsX Requeixa7 months ago
The mild and mild medium were excellent! The bold flavor was ok, but I’m not much of a bold guy.
Review by Swingapore7 months ago
Review by Ronnadech7 months ago
Review by AlabamaMan7 months ago
Cigar selection head & shoulders above most cigar clubs. Unique packaging of cigars was well humidified. The website is clean and easy to navigate. Best of all a very responsive and friendly customer service
Review by NJones7 months ago
I was thoroughly impressed by the service and presentation of CigarClub.com. I am so looking forward to trying the cigars I received
Review by Agrotosh Derrow7 months ago
Prompt delivery. These are great cigars that are extraordinarily well packaged to keep them fresh and protected from shipping damage.
Review by Turfan7 months ago
Takes the pressure off you as you shop for the right cigar which is right only after you tried it. Thanks to your company we try different cigars from a variety of places and some win and some don't , either way you learn.Most have been worth while.Keep up the good work.GMcG.
Review by Þorkatla8 months ago
Took 4 weeks to get my order. There was a problem with shipping, once I informed them that I had not received my order, everything was handled efficiently and quickly. I have now received my cigars and all is great
Review by Akinjide8 months ago
Great company. Great service. Great cigars.
Review by Pickwick8 months ago
Love the idea of someone handpicking my monthly subscription based on my flavor profile. I have NOT been disappointed so far......even smoked a few brands that I've stayed away from because of a bad stick. But they've even taken those brands and found something I can say I like from them. Awesome customer service(the best IMO), very personable with their members, and quick to answer any question you may have. Well with the money with either subscription.
Review by Yarirza8 months ago
I have now had 2 of the 3 cigars from my first box. I can't even begin to say how bang on they have got my taste profile!. they are next to if not perfect. cigarclub is the only place I will trust my cigars with.. once they get the shipping to Canada fixed I will increase my subscription to monthly
Review by VLewis8 months ago
Amazing service! Haven't gotten a bad smoke from them yet!
Review by Mainelady8 months ago
So far I have enjoyed 3 of 5 cigars sent they were excellent!
Review by CoryZerr8 months ago
Fast customer service, from the first day I joined and getting my cigars was like 4 days and, this was over the Christmas Holiday, Thank you!