Finally - after getting in touch with head office - the issue has been resolved. No thanks to the Hull office!
Review by Ioli4 months ago
Chubb are expensive, I expected that as they are a 'name' in the industry and felt they'd be worth the extra as it would be reflected in the quality of the service. This is not the case. The contract I signed for maintenance of my extinguishers and fire alarm turns out not to include any maintenance at all. What it amounts to is that they send a report highlighting all the ways your system fails to comply with British Standards and frighten the life out of you as it has scary red wording all over it telling you it may invalidate your insurance. This is accompanied by a very expensive quote to rectify these 'inadequacies'. I was so alarmed I asked my insurance company to come out and do their own assessment [which, incidentally, they did FOC] and commissioned a completely new fire risk assessment. Neither of these experts agreed with Chubbs recommendations. Told Chubb I felt contract mis-sold, unhelpful etc but they don't care. Have better things to do with my time than argue the toss with them so have simply paid their exorbitant rate and will never again allow them access to my property I have decided instead to take out a contract with a local company so paying twice for the same time period but would rather that than have to deal with these people.
Review by Serky4 months ago
Although being told verbally I was signing up for 1 year maintenance alarm - I found on trying to leave at the end of the term - I was on a 5 year contract.
When I challenged this - they simply said I should have read the small print and if I wished to leave there would be penalties.
So it seems they train employees to purposely lie to clients simply to get them to sign the contract
They are one of the most expensive alarm firms I have dealt with and I would advise anyone to avoid this company.
Review by Dayahn5 months ago
On site staff are courteous and honest.
But a Chubb billing error left my small charity with a balance that I offered to pay off in installments...they rejected my offer and instantly threatened legal action. We haven't missed a payment in 20 years but their error suddenly turns us into criminals.
Review by Symorrah Krahelski10 months ago
Worst company ever to deal with. Liars & robbers. Avoid at all costs.
Review by Llin1 year ago
Spoke to their Monitoring Team last night to get an alarm system reset remotely. Apparently being rude to customers, generally unhelpful and leaving our admin team in a building for a couple of hours without help is what Chubb Fire and Security are about.
The people who remotely monitor the systems and resolve issues remotely are very poorly trained, both technically and how to communicate.
I'd avoid like the plague
Review by Kerwin1 year ago
The service and customer care is very poor.
After paying them for many years when I left the service, the alarm keep setting off because it’s no longer monitored and they refused to stop it.
During service when we were on holiday the alarm was setting off and they refuse to at least switch it off remotely and asking us to go back home to check it!!! So everyone knew the house empty!! Good security system alerting all criminals the house empty....
Review by Refuel1 year ago
I have been a customer of Westcountry security Chubb security for over 30 years. I have no issues with the maintenance of my system, I can not say the same for the billing staff. Last Saturday due to an issue with their system they charged me twice for the same thing. I have spent all week trying to get a refund of £240. I was told on Tuesday I would have the refund on Wednesday, yesterday they told me I would get a refund on Thursday, today they told me the money had been refunded, (it has not). The operator phoned back to say she "thinks" the money is with HSBC. I do not even bank with HSBC. I have been shouted at by a male customer service guy, I have had the phone slammed down on me and I have been lied to. I have made a formal complaint which has not been acknowledged. Think our happy relationship is about to end!!
Review by Siouxzanne1 year ago
Terrible service. Engineers to be fair were pleasant but the Company as a whole were terrible to deal with & very misleading.
It Started when I had an intermittent fault with my 5yr old Chubb alarm. I thought the £150 for the service was expensive but as the alarm was a CHuBB ALARM I thought they would know what they were doing & were reputable.
How wrong could I be!!!
To cut a long story short....They never actually sorted the problem out successfully & despite saying that I would not be charged if they had to be called out to a related problem they started sending me demand letters.
I eventually got to speak to a manager who said that he would cancel the contract with no further charges & that the only answer was to buy a new alarm but that it would probably only last 5 yrs. I decided against that.
I continued to receive invoices & every time I rang I was told to ignore them as the contract was in process of being terminated.
I rang several times & sent emails but then was told I not only had to pay the £12.50 monthly direct debits & callout charge of £228 but I also had to pay £200 late admin charge = £469.98
NOW BEING THREATENED WITH COURT PROCEEDINGS, BAILIFFS ETC
& I still have a completely knackered Alarm!!!
Review by Firestar1 year ago
I purchase Travel insurance through that company via WizzAir. Its the worst experience that I face. WizzAir move my flight and contacting anybody at Chubb were almost not possible. When after a week of trying, finally got it changed, but apart from changing only the date they mess with whole policy changing insured person compared to main policy. Trying to contact them were not possible again. They operate travelinsurance (at) broadspire.eu email to contact them that is not even monitored and nobody is responding on that. I will never ever purchase Travel Insurance that will be offered via Chubb!
Review by LilPixie Malakar1 year ago
I finally got a quote from Daniel at Chubb Security who said that he worked for this company for 17 years.
He sent me a quote through and when I agreed the costs with him, he sent me the contract to sign and the figures on the contract were much more than the quote he sent me.
At no time did he put that the figures were plus VAT and all figures were much more than what was agreed.
When I questioned him about this, he was not apologetic, he just made excuses and was very rude.
DO NOT USE THIS COMPANY OR DEAL WITH THIS MAN!
Review by Chirin1 year ago
Ongoing problems with them, from direct debits that make no sense so have to call them up to enquiry what thy are doing and no one seems to know. Chopping and changing of installation dates, extortionate maintenance prices. Don't use them!
Review by Weyekin2 years ago
We installed a very expensive Chubb alarm with monitoring and security cameras in a large rural property several years ago. It worked but most of the wiring was surface mounted and quite ugly. The key pad was small and not as good as the older unit it replaced. The buttons stuck a fair bit and the main control unit was very big . The picture quality was barely usable in good light conditions and hopeless at night despite infrared. My ex soon cancelled the contract. The installation team were very good and after sales support responded when we had issues with false alarms but the system never felt reliable compared to the Westminster one it replaced. That gave 20 years reliable service . I'm now looking seriously at a verisure wireless package. They're getting quite a few complaints from @20% of customers mainly about poor customer support. This seems high but I'm hoping they'll improve based on the customer team replies to trust pilot reports. Few other security installers seem to bother responding to feedback. Chubb are rated as poor by most but better than ADT having read their reviews.
Review by Null4 years ago
We suffered a power cut more than a week ago, and our non-monitored Chubb alarm would not reboot.
The Karizma control unit still shows ‘init’ on its screen, which means that we need an engineer code to be able to reset it. Our pleas to Chubb to obtain that code are totally ignored.
We have now raised this on Twitter, but no-one from Chubb gives a toss.
We now have a £1,000 alarm system installed in 1998 and monitored/ serviced at an average cost of £500 pa for the last 15 years. As we are retired, we discontinued monitoring a while back. Because of this, it's now useless.
15 years' loyalty wins you no support from Chubb. This firm couldn't care less.
WE WILL NOT REST UNTIL THIS IS DEALT WITH !
Review by Yanc7 years ago
Do not sign a contract with these people. They are expensive, lazy and dishonest. I had issues with the service, but they simply refused to talk to me, I phoned, I emailed, no response. So I stopped paying, that got their attention, "yes we'll look into it", so I paid up..........nothing. So I withheld the payment the following year, and the next two years, still no one would address my concerns, it simply wasn't in their remit. I spent four years simply trying to get someone to speak to me, and all I got was the accounts department.......incredible! Chubb have now cancelled the contract and are taking me to court for non payment, and they still haven't quite got round to speaking to me, or even acknowledging me. They amaze me.
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