I bought a Fortnight Pack several years ago. It wouldn't zip. They said they would replace. They never did what they said.
A few months ago I bought another Fortnite
And sent my old Fortnight back in the new box with a letter asking them to replace the first pack. Crickets...no response.
The new pack is not as heavy duty but it zips up. They obviously put thought into thier products but I would give them a "Fail" on integrety.
Review by Ethia1 year ago
Terrible experience. Missed delivery window in time critical situation where window should have been easy to make. inexplicably cancelled order without explanation and left me completely screwed in a precarious situation. When notified of situation and given the opportunity to potentially cure were totally unhelpful. Steer clear.
Review by Marilou1 year ago
I bought a pair of Wyatt 5 jeans for $120 which are advertised as "The toughest pair of jeans you'll ever own, period!"...the left leg stitching started unraveling from the bottom to knee in less than six months (a pair of generic $40 Levis would have lasted three years). Threw away the jeans and now I'm stuck with a $120 gift certificate for a site that has absolutely nothing desirable (yeah I don't want a $180 hoodie).
Review by Chaske2 years ago
BUYER BEWARE! One of the worst customer experiences I've ever had with an online business.
I bought a bag from Chrome in January, which promptly started falling apart. All the 3M reflective tape came off within weeks, and in May the bag started coming apart at the seams.
When I tried to call in the warranty they wanted me to pay to ship it back to them at my own cost (about $50 from Canada w insurance), offered no loaner bag to replace it and would not give me the value of the full purchase towards a new bag (they only offered 25% of what I paid). Also in order to get the 25% value under their so-called "warranty", they wanted me to literally destroy the bag and send them photos. Crazy!!
Above all I wasted my precious time and energy on a totally futile and irritating customer service process that did not result in any useful compromise or effort to make me happy. I'm taking the money I would have spent on a Chrome bag and going to Mission Workshop instead (they are much much better to their customers).
Chrome offers atrocious customer service, irrational customer policies and very low quality products (which they don't stand behind).
STAY AWAY! GIVE YOUR MONEY TO A COMPANY WHO DESERVES IT!
Review by MoonBrain2 years ago
I have had my Chrome Messenger bag for 3 years, and it is about the single greatest purchase I ever made. Perfect design, durable magnificence. I was kind of broke at the time, and didn't know if I should pull the trigger - but I'm very happy I did.
Review by Bongani4 years ago
This is probably one of the worst online purchase experiences in my life.
I ordered and payed for items and never received an order number or a verification. I tried to contact the seller numerous times: phone, email, twitter. A month later I got a reply telling me that their EU service is down.
It is now over 40 days since I placed my order and I have decided to dispute it.
A quick check on twitter reveals that that's what they have been telling people since mid November.
Nevertheless, Chrome continues to accept orders and payments, even though they are unable to ship items or provide customer service. They have done so for over 3 months, and I have spoken with numerous other twitter users that also -basically- have been scammed.
Chrome's products are amazing. A backpack I bought 5 years ago has travelled around the world with me and is still one of my most beloved items. Buy Chrome. But only at a real life store. NEVER online.
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