We purchased a rather expensive Christmas Tree from this company about 4 years ago largely based upon the 10 year warranty promised on their website. Recently, a large number of the lights went out due to an electrical problem somewhere in the tree that fried one of two plugs that connect the tree to the wall power. Called the company and was told that they would provide no assistance because while the "tree" was warrantied for 10 years, the lights were only covered for one year. This tree had a problem that could have burned our house down and ZERO support from the company. Good luck finding that exclusion (that would have altered our buying decision) on their website. To make things worse, we purchased another expensive tree from them this year, before we had this very disappointing experience.
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