Ordered sunglasses over 6 weeks ago and have never arrived.
Have written plenty of emails with no reply as to when they will arrive.
All reviews in adverts must be completely made up.
DO NOT ORDER FROM THIS COMPANY.
Review by Makhmoor Ficker2 months ago
I ordered a dress a couple of months ago. Never received it so asked for a refund. Still waiting. Do not buy from this company, they are crooks.
Review by Svandís2 months ago
Do not buy..... big fat -10 for a review if I could! Ordered the Laurette dress, took 7 weeks to arrive and the quality is not what is pictured in the photos/video on their Facebook page. The dress on the page is more cotton looking and what I got was a cheap Chinese knock off made of Lycra/polyester, dodgy seams and no pockets! If I could post a photo I would! You can’t even leave a review on the FB page (pretty sure they delete reviews that paint them in a bad light) and they hide some of their pages as I can’t see them anymore (to make a nasty review of course! Just avoid this site.....
Review by Kartha Hutabarat2 months ago
I ordered a Ava Jumpsuit mid February. Mid March I got a tracking no and was advised I use 17Track. Shipment took 2 months not the 6 weeks their policy refers, to reach SA. My shipment was “in transit” for another 2 months. After a lot of queries, client support told me to be patient and to phone my local Post Office, upon several phone calls the JHB HUB notifies me that my parcel can’t be delivered due to an unclear delivery address on the parcel that they cant verify because it can’t be read clearly. I have sent numerous emails to the support team but no response. Frauds you are. Shame on you.
Review by Smartpoint3 months ago
Scam - Stay away ... bought a flower girl dress and 3 months later it hasnt arrived and they wont refund me... €50 down the drain. SCAMMERS
Review by Dmar3 months ago
I feel like a fool for not reading reviews before ordering. Those cute maxi dresses kept popping up on Facebook and I finally decided to order. Came out of my account immediately but no order confirmation, no tracking or shipping email. I think it’s been about 8 weeks. I guess lesson learned and $40 down the drain. Shame on me!
Review by Interlink3 months ago
Do NOT order from this company! Ordered a jacket near the end of June. It arrived a couple of weeks later and it was horrendous quality! Cheap, horrible, shiny polyester fabric. Contacted immediately to say it was awful for the amount of money spent on it. No reply. Opened a PayPal claim and again no reply. They finally responded at the last minute asking me to send it back... to the United Arab Emirates costing me £13.50! Item was sent to me from a UK postcode and P&P was only £3.60. Horrendous customer service, cheap, tacky clothing and a shockingly expensive and long return policy. Do yourself a favour and avoid this company!
Tried to claim my money back through PayPal and they asked that I send it back to Choco and Cream. Turns out they use half a Chinese address and the other half of the address is made up of United Arab Emirates details so if you send it back they’ll never receive it! Therefore you are missing your item AND your money. Complete SCAM. Oh and although they replied to me on here, they never replied to the email that they asked me to send! Complete fraudsters.
Review by NathalieBramley3 months ago
Scam. Don't waste your money. Ordered sunglasses a month ago and paid extra for insured delivery. Never arrived, tracking doesn't work and zero customer support
Review by Kupo Greyfaulk3 months ago
I ordered a dress from this website over a month ago and it never came in so I emailed them asking for a tracking number or a refund and they told me my package had been lost in transit. So they gave me a discount code instead of giving me my money back. I ordered the dress a SECOND time (I know, stupid me) and still did not receive a tracking number and still have not received it. They say they’ll give you a refund, but they do not. They say they are working to get it figured out, but they are not. This is a scam. DO NOT ORDER FROM THIS WEBSITE.
Review by Lorenzotti Olchak3 months ago
the tracking number states not valid and not found. I have been waiting longer than I should be and still no shoes and no way to track them. i am contact with the credit card company and in process of fraud claim. If I could do no stars I would. There is no way to get ahold of anyone either. I am not happy
Review by HollyJ3 months ago
I didn’t actually buy anything but I saw an ad on facebook of a dress I liked. So I googled the company and saw it’s a scam. I posted a warning on the ad for others and they banned me so I can’t comment and they deleted my comments. This is shady AF.
Review by Alphanaut Currien3 months ago
Do.Not.Buy.From.This.Company!!!! The reviews are all true! It’s a BS company that needs to bevshut down!! I ordered May 18th, today is June 18th. Still have not received my order and tracking number doesn’t work!! I’m disputing tomorrow! This pisses me off!
Review by Merlinslady3 months ago
Shame I can’t give no stars! Wish I also saw the reviews before ordering! Poor tacky material! Small sizes and expensive for the cheap rubbish. Also customer service don’t care what so ever about you. Have to pay out of your own money to return the horrible product which shows how much they trust in the product they are selling!!
Review by Lititia Middelboe3 months ago
The clothing from this website is like the joke pictures you see.... expectation vs reality!
The material used is extremely cheap, the clothing is out of shape and all frayed.
I have requested a refund and and a response saying the postage would be too expensive so there's no point basically! Or I could have a 40% refund and keep the item!
I wouldn't wear it if someone paid me to! Absolutely disgusting how they can get away with taking people's money!
Review by Tanzia Angelucci3 months ago
Took longer to arrive then stated when purchased and quality of clothes terrible. Unable to wear or even give away, tossed in the garbage. Worst online purchase ever made.
Review by Aereana3 months ago
I should have read a review before I bought the closes.
I've been waiting for a month but I still haven't received them.
I hope that such a fraud company will be arrested.
Review by Svaja3 months ago
A photo of a really lovely dress kept appearing on Facebook, I went on the website, looked at the reviews which were all excellent and ordered the dress.
Finally after 5 weeks the dress arrived and it was a bit of a surprise to see what looked like an old nylon dishcloth that was badly sewn. I’ve requested a refund. If that doesn’t appear i’ll Contact my bank as this is clearly a scam, charging over £30 for an item that’s completely worthless! I look forward to your comments.
Review by Chick3 months ago
I bought a romper from here. They said it would take 2 weeks but it took almost a month. The item arrived looking nothing like the picture. It is a crappy shiny thin material. Even the pattern looked cheap and off. Almost like they took the picture on their website from somewhere else and sent their knocked off version. The worse part is it arrived with a hole in it! The company refused to send me a shipping label. They said they would only refund me if i paid to send the damaged item back to china! That will probably cost more than the romper!! Why should i have to pay to ship their damaged item! It’s already inconvenient enough that i have to go return it! They r a scam! Do NOT SHOP HERE!!
Review by Litang3 months ago
The clothes are of poor quality, incredibly poor service and I still need to receive three parts after several months. customer service keeps me om hold. Don’t by anything from this site.
Review by LegitAde3 months ago
I ordered a pair of shoes from this website the other day and still have yet to get a confirmation email and I contacted them asking about a confirmation email and still haven’t heard from them. Should’ve read these reviews first
Review by Pererik Zainan3 months ago
I ordered a bag on their website and I didn’t want it anymore so I canceled the order within 2 hours of purchasing it and they didn’t even look at the email. About a week later they emailed back saying how they already shipped the order and can’t cancel it. I don’t even want the bag at this point and they haven’t given me a refund or even an email talking about the issue. I really don’t want the bag and I want my money back. DON’T ORDER FROM THIS COMPANY !! THE COSTUMER SERVICE IS TERRIBLE !!
Review by Naidene Bideplan4 months ago
Luckily I paid for my two purchases using PayPal and provided sufficient information for them to investigate this fraudulent vendor. The vendor didn’t respond to PayPal either so PayPal ruled in my favor and I got my money back!
Review by Kurgan4 months ago
Nearly 2 months since I ordered my dress and it's still not arrived.
I've requested a refund, but still nothing.
Beware and don't fall into the trap of buying from these people!!
Review by Ravnsborg4 months ago
I received *Amber-Beautiful Orient Dress* and I'm very very disappointed in it. The fabric of the dress looks and feels like an umbrella*. Also I’d like to add that the waist line is under the breast and not the actual waist line and there wasn't a belt. I would not recommended this site for anybody.
Review by Hathim4 months ago
Shame on you Choco and Cream. What a bunch of scammers you are. Reading all the other bad reviews, I can totally relate - 2 out of 3 items arrived. The two that did are absolutely horrible quality!! And terrible customer service on trying to get a refund on the item that was shipped to the wrong address.
If you're genuinely concerned about your customers' bad experiences then you're going to have your hands full. I've reported your page on Facebook which should be taken down so other's don't fall into the same trap.