Too many things forgot by the broker.
We filled in the form and sent a void check to start taking interest in August and it was never sent in, know we have to pay more for the next ten months to make up for it, we try to budget our money and it is an inconvenience to us.
We had to make too many phone calls to get satisfaction.
Review by RicoLovesSnow2 days ago
Fast, reliable service. Very easy to deal with.
Review by Nsashica Dragonlady1 week ago
Took a long time
Review by Irf1 week ago
I had no trouble getting approved for a reverse mortgage. What they didn't tell me was that they would take some of my money and prepay my house taxes for a year. I was told that they would only pay any back taxes and I did not have any unpaid property taxes. I also was not told that once my line of credit was paid off I would lose it and have to pay a substantial amount for the bank to close it. Expenses I was not prepared for.
Review by Sistra1 week ago
Very helpful and quick to answer questions or concerns
Review by Rittammah Obel2 weeks ago
Excellent in all could not have been better
Review by Catanescu Metzolff2 weeks ago
Although we had nerviness about this type of mortgage, the personnel had all the answers we needed to go forward with accepting our new mortgage. All individuals involved were very knowledgeable and friendly. The timelines offered at the beginning of the process were met and helped us to relax during the process. Thank you to everyone involved.
Review by Festdeavall2 weeks ago
My loan was disbursed on Aug 26th with 2 credit cards to be paid out. As of this date, those payments have not been made and I am now delinquent with probably a poor credit rating.
Review by MissouriTechGrannie Alqutaimi2 weeks ago
The Chip representative was really straight forward, honest, and able to answer all our questions. He regularly kept in touch through email and we felt that CHIP would deliver on their stated goal. We had some minor glitches, due to my name being the same as another bank client, but this was resolved easily. He referred us to a lawyer who was also able to review the contract in layman's terms. It took as long to get our reverse mortgage as the rep had told us, and the costs were not excessive. I think, though, that the interest rate charged is 1.5% too high based on what an LOC interest rate at our bank was charging. Given the rate of 7% means that the CHIP pay out amount would double in 10 years. But our home will also appreciate by double in that time with current real estate projections.
Now that we have our funds, we are able to meet our monthly expenses, set up our monthly payment plans, and put money away for our winter holidays. The Chip mortgage relieved us of the daily stress of having to transfer money from one account to the other; now it's all in one account, all our debts are paid, and we have a nest egg upon which to build our retirement plans. Our home needed some maintenance and CHIP funds are being used to up-date the windows and insulation in the house, saving us money down the road.
Review by Erckson3 weeks ago
The people from Home Equity Bank made the whole experience easy and enjoyable.
Very efficient. They walk you through, suggested a law firm and worked with them
to get it done in about a month. Thank you to everyone involved.
Review by Delni3 weeks ago
very responsive and expeditious
Review by BrownBoyNYC3 weeks ago
The only minor irritation was a couple of different pieces of information between my contact Carolyn Balfour and and the bank as in percentage rate. Carolyn told me one rate and when I signed the document the rate was much higher than what I was quoted. As I said it was minor.
Review by Jinnei4 weeks ago
Easy enough process through broker
What happens after is a bit confusing
Who do I contact or how do I make payments towards my mortgage if I ever wanted to
Review by Cencio4 weeks ago
Pretty simple to do really. Great communication at all times, explained the process thoroughly, provided step by step support.
Review by Nlcky1 month ago
Very good, helpful and caring.
Review by Jimster1 month ago
Simple, straightforward, no hassle, very smooth experience. Thank you.
Review by Michaelseare1 month ago
Quick and kept me in the loop and up to date
Review by Raingard1 month ago
Unfortunately I wasn't informed of the monthly payout option or the increased fee associated. Also wasn't aware the money would all be deposited in a lump sum. I saw the total at the lawyers but assumed we would be contacted as to how we would want it processed. Very pleased with Rick Johnson and his staff in clearing up the pay out problem
Review by Dryfemount1 month ago
We dealt with Michael Chan and he was absolutely professional and such a great help. Thank you so much
Review by Mslv Castergine1 month ago
The actions required were simple and accomplished in good time. The agent was very efficient.
Review by AureTours Ramkellawan1 month ago
Paperwork was done with minimal problems.
Our agent led us through the process and advised us well.
Review by Nichobob1 month ago
Thanks to CHIP Reverse Mortgage, I am able to stay in my home after the death of my husband. The thought of having to move while dealing with grief was overwhelming. With the funds from CHIP, I was able to eliminate debt from mortgage and vehicle payments. While I have the ability to travel. I have time to figure out where my next home should be. In my travels I am spending time with family and see where I can fit into their lives, comfortably. Next stop California, I am redoing the cruise my husband and I enjoyed 2 years ago, in memory!
Review by Munther1 month ago
Home Equity Bank was there for me when my BIG bank let me down. The staff was courteous, kind and very helpful with attention to my situation. Now, I know I can stop worrying about my financial future by relaxing over circumstances I couldn't control. Thank you Home Equity.
Review by Lachecia1 month ago
Very helpful explaining all the details. Answered all my questions and called me back when necessary. Very easy and helpful to deal with.