The website is very easy to navigate with clear description of what you should expect. After sales support is also top notch. They were the cheapest I could find for the tour I wanted. Bear in mind though that tours will have extra trips to the likes of jade/pearl/silk/tea/chinese medicine institute. Using your credit card for purchases may give extra protection. You can also avoid these extra stops by choosing their slightly more expensive tours without shopping. There was a little hiccup on hotel pick-up, however, this was sorted to our satisfaction. I am happy to use them again.
Review by Suchandra10 months ago
I have been using chinatour.net since 2008 and they have always provided me with excellent courteous service. Thank you chinatour.net.
Review by Farwell10 months ago
DO NOT USE THIS AGENCY - CHINATOURS.NET is not good.
What went well - we booked some flight tickets, an airport car pick up and one train trip and that went smooth.
Why NOT to use the agency:
July 18th we had booked a Deluxe car and guide to take us to Huashen Mountain to go trekking at the peaks and do the wooden plank - THE CAR NEVER SHOWED UP, WE WERE NOT INFORMED UPFRONT. After a long time we got in contact with the agency - a Mr Wang - he said he was sorry and could arrange the tour the next day and would give us 200 CNY for the missed trip! (Not impressed)
July 19th - The driver and car arrived at 7 AM - the guide joined later - she informed us then that we could not do the wooden plank as planned as there was 1-2 hours queue. Later - at the site - whilst we were in line for the ascent to the mountain she told us we would need to wait 2-3 hours to get up the mountain (cable car queue) - and it became clear to us that we could not do treeking at the peaks as planned as we would on be at the mountain 1-1.5 hours and wait in line 4-4,5 hours. So our request when we booked the tour was ignored, and we were told we were arrogant as we would not wait in line as the other people. But we would not mind - IF we knew the conditions before we booked the tour.
Waste of money and vacation time - and we have not received the 200 CNY yet.
AND my review that I was asked to make to the web site is NOT posted. Wonder why!
Review by Bebie11 months ago
Fantastic tour of Xian’s main attractions
Review by Hugge Derrow11 months ago
No problem in booking trains and flights. Also ansewer my questions via email.
Review by Elovan1 year ago
Pleased for your services.
Review by RoseEtta1 year ago
Great service, instructions provided for train ticket collection were super easy to follow. High recommend them for booking travel inside China.
Review by Hadds Cocilio1 year ago
Great and easy booking experience as always.
Best site to book trains in china. Used a number of times. No issues ever. 😄😄👍👍
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