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Review by Rob10 months ago
Iris was extremely helpful. Thanks!
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Review by Miriam11 months ago
Excellent management. Very good communication.
We had to cancel our trip due to Coronavirus and we don't have any problem to cancel all train bookings. The refund was very easy and quickly.
I would totally recommend this website for booking all the trains in China.
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Review by Patrick Redmond11 months ago
Fast refund for trains cancelled regarding the Coronavirus outbreak. Hoping to finally go to China next year. I won't hesitate to use China Highlights when this happens.
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Review by Elly1 year ago
Customer service is so fast and great that I was blown out of the water. I had to reschedule and then ask for a refund, and Jason from the team replied the same day or next day every time, and fulfilled my requests perfectly.
I definitely recommend China Highlights for people who aren't proficient in Chinese and familiar with riding the train there. The pictures of the seats/beds were also really helpful in choosing my seat.
One thing to note is that the older trains are prone to being late up to an hour, which my uncle in China taught me. It would be great if China Highlights made note of this especially for people who need to catch a plane, but ultimately it is not their fault.
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Review by King Hans1 year ago
Easy ticket booking. Instructions were very clear. Recommended.
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Review by Steffen1 year ago
The service provided was excellent. We even had to change our booking at short notice and also this complex task was handled with excelence.
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Review by Tamara Davy1 year ago
My first time to China and buying my train tickets through Chinahighlights was very easy, I had one set delivered to my hotel and in the package they had included written phrases that I might need on my journey!! Great job!
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Review by P xyz1 year ago
The service is great. Cannot find another service provider who sends tickets to your hotel and follows up so closely. Amazing! I will use their service repeatedly and will highly recommend to everyone.
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Review by Przemysław Joppek1 year ago
everything perfect
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Review by C S S1 year ago
Reliable service and helpful, practical advice on stations and picking up tickets for non Chinese speakers.
Would definitely use again.
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Review by Anne Schmidt1 year ago
We were very happy with Sharon at China Highlights.She organized the tickets from Shanghai to Beijing which we picked up at Hongqaio Station. When we arrived in Beijing our tickets to Mongolia were waiting for us at the hotel, This was the second train trip that I had organized through China Highlights in two years. Sharon provided examples of questions to ask for help if necessary and explained the Chinese writing on the tickets.All in all, terrific service. Anne
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Review by Roman Stanek1 year ago
Superb experience. Could not have been easier.
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Review by Ben Long1 year ago
They did an excellent job for us. We purchased 12 train tickets and had them mailed to our friend in Beijing. We purchased at different time but they all arrived by the time we needed them. Once the train we wanted was fully booked and they helped us get an equally good train ticket for us. They are very professional and also friendly to work with. I hight recommend their services.
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Review by Luis1 year ago
Excellent service! They provided all the instructions, even some phrases in Chinese for you to use in case needed, which made the process of getting the tickets at the station very smooth. They bought and provided our ticket’s reservation info the very first day they became available. Highly recommended!
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Review by Kristy Sica1 year ago
Great service! Quick and reliable!!
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Review by Cynthia Clarissa Choa1 year ago
Booked our 1st class train tickets with China Highlights about 5 months before our departure and immediately within a day or two Ms Sharon Huang replied with an acknowledgement. We had the train tickets delivered to our hotel in Beijing and prior to the despatch of the tickets Ms Sharon Huang has already updated us via email. She even made that extra effort in sending us another separate email 2 days later advising us on what to take note of especially on those dates that were blocked for preparation of China 70th anniversary.
We were totally impressed with the carriage and roomy seats . The seats were very comfortable and the stewardess were also very courteous and polite .
Will definitely engage and recommend China Highlights for our future trips to China.
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Review by James G1 year ago
High Speed Train from Shanghai to Beijing ~ Very easy to arrange via emails tickets were delivered to hotel with tracking notes. Extra cost for the services of China Highlights is very low, especially if compared to what it would cost in UK.
Although expensive it is worth the extra to travel business class for this 4.5 hours journey, very comfortable carriage, lay-flat seats, food, access to station lounge etc.
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Review by Pooyan Mehrabi1 year ago
you will receive every little detail about not only the train ticket but also how to reach the station, how to take the train, how long it could take and what ever you might need in this aspect. Really helpful.
Communication was perfect, I needed to change the delivery address for ticket, it was done just by one email, smooth and quick. STRONGLY RECOMMENDED
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Review by Steven Lehrer1 year ago
Very easy to work with the China Highlights team
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Review by Teresa Costa1 year ago
Excellent service
Easy and fast service
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Review by L Rowley1 year ago
China highlights were fantastic. The details and information given were perfect. Out tickets were waiting in our hotel. All the sentences provided that were translated into Chinese were very useful. We had no issues at all and really enjoyed our bullet train journey from Beijing to Xi’an at 307 km per hour, thank you China highlights!
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Review by HazelAnne Hernandez1 year ago
Transaction was very smooth. The tickets arrived at out hotel even before we get there. We were informed we have package upon arrival.
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Review by Chiara Albricci1 year ago
I organize a trip in China by myself for me and my friends. We booked all the train by china highlights and everything was perfect. We received all the ticket at the first hotel and when we made check in also the tickets were available and everything run Well. I advise this site. Thanks Chiara
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Review by Tzipora1 year ago
Perfect! Easy to use, great service
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Review by Francesco Gabbrielli1 year ago
Perfect service very efficient and quick i recommend them