Chilton Furniture Reviews

I’m very disappointed with the delivery timing. The date of purchase was September 24. I was quoted 10-12 weeks for delivery but verbally told at the time of purchase it would likely take much less time. The nightstand was supposed to be a Christmas present which was 13 weeks from purchase date. In late November, I touched base and was told that the builder was going to move order to the front of the line. Clearly they did not. I picked up the nightstand this week 18 weeks after I placed my order and more than 2 months after the order was moved to the “front of the line”. After posting my initial review, I communicated with the owner via email and phone. I learned the circumstances leading to the delayed delivery. The contract builder had recently changed ownership and the new owner experienced start up issues. Also, due to the delays, in January I was given a rebate on my purchase. Although I was disappointed in the delayed delivery, Chilton and its owners are committed to do right by their customers.

Quality is good, however a 13 week turnaround is simply too long, especially when you consider the size of the product ordered, 2 small bookcases. I plan to continue updating my home but will choose another retailer to help me furnish.

I love the Davis stool, BUT I ordered these in August expecting them to be delivered in December, and that did not happen. I didn’t get them until January, which was a disappointment during the holidays.

I bought a Shaker Arch bed frame, which is really beautiful. I love it. It took a long time to get - I was told 16 weeks and it took closer to almost 6 months to get. I would also like a little more attention from the salespeople when I come into the store. Many times I am ignored until I ask them to help me. This is why I did not give a 5 star rating. They are very nice once they acknowledge you, it is just the first part that is missing - the greeting and showing a willingess to help when you walk in.

The furniture itself is of high quality but, the actual production ran a bit over the estimated time and a delivery wait of 3 weeks is poor service.

Great EXCEPT the seat height is very disappointing. I was certain that when I called the store to ask about the seat height, I was told that the seat was 21' at its highest setting. Very disappointed that the seat's highest setting is 18". I had major back surgery several years ago, so seat height is a big issue--ideally my hips are higher than my knees when I sit.

table wobbles