If you want to have a nightmare or to be treated like an fool, you don't need to read further, just go ahead and place your orders with them. Good luck!
Placed a USD260 order for Dornbracht and Grohe spare parts on 05 Sept with this company and received nothing at all. My credit card was charged on the spot of order confirmation, and full settlement has been made. I couldn't remember how many email tracers I had sent but they just kept giving the excuses on the items were in backorder status. There's nothing they could do but asked me just wait and was no use of getting too excited! I just couldn't believe world class companies like Dornbracht and Grohe fail to give any feedback on their delivery plans. I did make enquiries before placing the order, I had never been informed they didn't have the items I needed in stock either. 6 weeks have passed, still nothing. I got annoyed and requested for the order cancellation and asked them to treat their customers fairly and in an honourable way. Got the reply that they would ship out my order on the same day and they promised they would see to it happened. So waited, another 5 days were gone, obviously no shipping details, order was still pending in their system. The whole case has become too suspicious that top-notch companies like Dornbracht/Grohe would fail to give any delivery schedules for an order that was placed more than a month ago? I therefore got in direct contacts with both Dornbracht and Grohe, and the shocking news was that they both confirmed that ChicagoFaucetShoppe is NOT one of their authorized dealers! Now no wonder why they could not ship out my order nor giving any delivery plans they just simply wouldnt get hold of the items directly from the manufacturers! The so called back-order status was just excuses and was totally rubbish! This is outrageous, I therefore wrote to ask for an immediate order cancellation, and I would initiate a chargeback process with my banker against them. A quick reply from them saying my order was then cancelled and was deleted from their ordering system. They mentioned since I have initiated a chargeback process, they will deal directly with my banker on the refund and will not respond to me any further! Now, who knows if they will really issue me a full refund. Afterall, why couldn't they just do it straight away and give me all the money that they have taken from me for nothing! I want my money back, no questions ask!
This is the worst company I have ever dealt with! They just use the dragging strategy on their customers for items that they can't deliver. They treat their customers as idiots by blaming everything on the top-notch companies in the plumbing industry. An absolutely not trustworthy and dishonourable company! A nightmare! Be alerted!
I will report this case to both Dornbrachts and Grohes US offices as well as to their German HQs for an unauthorized company is claiming to be able to supply their products but actually could not. Such business behaviour is putting their hard-earned reputation at risk!
Review by Jdvash Nairus2 years ago
These guys sent a part (which is still sealed in its plastic wrapper) that was missing components which were obvious. I tried THREE times to get an RMA, and each time they kept saying that "the person that does that is not in". They have also failed to respond to emails. It has now been four MONTHS without any response on their part.
Review by Dalai3 years ago
Charged card right away, web site said "in stock". Multiple calls, response was always "should ship in the next day or two". Two MONTHS later, got the stems. They did not fit. Were 11" long, web site says 12". Manufacturing defect, not their fault. But then they handled the replacement just as poorly. Each time I call, when I can get through, they say it will ship "soon". Today I asked for money back, they said it is against company policy, that defective parts are only replaced with correct part. Two months later, no part yet. Four months total, still dripping faucets. I understand the policy, but some time you have to break down and write the check to refund. It's not MY fault that you cannot deliver the part described. It may not be YOUR fault, but at some point you have to recognize a busted transaction and make it right.
Just try calling them! About 4/5 times, it rings once and then HANGS UP ON YOU. When you get through, sometimes mid-day it says "Call back in regular business hours". And when you get to a person, "We'll send you tracking information in the next day or so".
Run, don't walk, away.
Review by Llouiize4 years ago
I ordered parts the first part of January, received confirmation via email---was charged---and am still......still.....still waiting for my parts.They gave me no tracking number, so I have no way of finding out where my package is, or if it has even been sent. I have called and sent email....no response whatsoever. None. Terrible, terrible way to do business. Extremely frustrating.
I won't be ordering from this company again.
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