I recently ordered a 90 day supply of my dog's arthritis pain medication. This was my first time using Chewy. They have great prices, wide selection, quick shipping, & friendly customer service staff! Thank you RONNIE IN THE DALLAS OFFICE! You were so helpful in expediting my dog's shipment so he wouldn't run out of his meds! Talking with you made my day! 😊
Review by Cru3 weeks ago
I have gotten several orders from Chewy, and have been very satisfied. The shipping was very fast, and the boxes arrived in great shape. The one time I had a problem ( the treats container opened up) they replaced it, no charge, and I had a new one in 2 days. I would recommend buying enough to get the free shipping, and it becomes an even better bargain.
Review by Samulski Kanapathippillai3 weeks ago
I can’t say enough great things about this company and the customer service. You call, and someone actually picks up the phone. Not after 15 minutes pushin buttons on their automated system, right away. They also refunded a food that my dog didn’t like even after I let it sit around for months because my dog wouldn’t eat it. I didn’t even have to go through the hassle of sending it back! Plus when I placed the original order they had it on my porch the next day I couldn’t believe it! Then a few days later I got a postcard thanking me for my business! So awesome! Slam dunk, they will profit from this dog lover for sure!
Review by Oladipo Tigrett4 weeks ago
My order was paid for and confirmed Friday evening with an email stating the heartworm medicine would be shipped Monday with a Wednesday delivery date. My dog is heartworm positive and her due date was Wednesday. As of Tuesday there was no communication from Chewy informing me of a delay and after two phone calls it still took an additional two days to ship. This was not acceptable for something so important and Chewy had no apologies for the situation. Never again will I use this site.
Review by Nkem4 weeks ago
I just have to rave a little about Chewy's customer service. They're absolutely killing it. One of our cats is older and has intestinal cancer so she keeps just deciding she doesn't like the food we order every once in awhile and refuses to eat it any more. TWICE now Chewy when I called Chewy to see if we could return the unused portion and exchange it for another option, they just refunded the money and asked us to donate the food to our local shelter (which we did! and they were SO grateful.) This has been a tough time for us because our sweet girl isn't feeling well and Chewy's understanding of a crappy and unavoidable situation has been AMAZING! And they send birthday cards to all our pets. Customer service is basically dead these days--but not at Chewy. They love animals. Genuinely. And that's why I love them and will be a customer for life.
Review by Zerry4 weeks ago
I have loved Chewy for years, but the last few orders have taken MUCH LONGER to get delivered than previously. The vetsulin I order is more expensive @ Chewy than that what my vet charges. The prescription dog food is a few $ more at my vet but I'm not left waiting day after day for a delivery. Not to mention they package a big bag of heavy dog food w/ treats that often arrived damaged!
Review by Brandonator Dwinal1 month ago
My fur babies and I just love Chewy! I always get my deliveries on time! Their customer reps are so helpful and so friendly when I contact them! I love the prices and the selection!
On two occasions I received extra items that I did not order (perhaps warehouse personnel accidentally misplaced). I contacted Chewy and they said to donate it to an animal shelter. Love!! On another occasion, I received an item that came damaged and they shipped a replacement free of charge. Gotta love that!
Review by Tov Frojd1 month ago
Chewy deserves 10 stars. Hands down, they are one of the best - if not THE BEST - companies out there. Outstanding customer service. Real people. An easy to navigate website. Did I say REAL PEOPLE who are obviously animal lovers themselves. This company is the best! Thank you.
Review by Ypie Skubiak1 month ago
Amazing customer service, huge selection of pet foods and products, great prices and they donate to rescues.
Review by JanetteRSoriano Bezares1 month ago
CHEWY IT SELF IS GREAT BUT THERE CUSTOMER SERVICE SUCKS AZZ THEY LIE FOR NOTHING AND HOLD UR MONEY EVEN THO THEY BEEN HAD THERE PACKET..
Review by Mr Mujtaba Bosnjakovic1 month ago
This pet site is HANDS DOWN the best site ever! They ship the same day you order and without fail your order comes on time with perfect packaging! One time they sent the wrong item, but they sent the correct one no problem in no time. Things happen, but customer service was and is TOP NOTCH! I recommend all my fellow pet owners to order off their site. No complaints. Get food, litter, treats..and other times..autoshipped..and always promptly shipped. I LOVE EM!
Review by Wyvonne1 month ago
Cheyenne with chewy was awesome on my phone call today! FedEx lost my package and my dog is now out of food since they lost it. Cheyenne refunded me $10 to go buy some food locally & sent me out a new bag which should be here in TWO DAYS! Amazing. I was on the phone for a whole 2 minutes and she had everything taken care of. So grateful & thankful. Thank you Cheyenne & chewy.com!
Review by Kamerv1 month ago
Best customer service! Super responsive and ready to help. Handle all order issues and returns quickly, always with the best interest of the customer.
Review by Nesskat1 month ago
I love Chewy...after ordering the wrong size crate mat, I called to reorder the proper size. I spoke with Danielle, and she was so nice, pleasant and helpful. After giving my information and reordering, I was waiting on the return instructions. THERE WERE NONE! DANIELLE SAID "DONATE THE INCORRECT ONE TO A SHELTER OR GOOD CAUSE"! WHO DOES THAT?!?! I LOVE CHEWY! Linda from Alabama
Review by Peachboy Ntagara1 month ago
Bought a cat littler that I ended up not liking at all. I put up a review on the product page about my experience with it and chewy reached out to me offering me a full refund of the item and said i don’t have to send anything back. That’s awesome customer service!
Review by BrainDeadJones1 month ago
Chewy has great customer service and FAST shipping. I recently purchased a food that requires a prescription for my dog. I sent Chewy my dog's prescription at 3:00 p.m. yesterday (which was a Sunday), and it was shipped by 7:45 last night and delivered by 6:00 p.m. today. We will continue to order from Chewy in the future!
Review by Alram1 month ago
Super fast delivery & at a great price.Will use again.
Review by Schunnara1 month ago
I love using chewy. I use chewy to buy my dog toys, treats, supplements, and beds. I have a Bluetick Coonhound and a Doberman. The toys I buy from chewy have held up and I feel like I did not waste my money. I also bought bones which they love. I saw a sale for some oil to give for their skin and thought it was worth a shot, and I am not disappointed! The customer service is amazing. I had a problem with an order and they responded to my email within the hour with a solution!
Review by JudyJensen Eggleston1 month ago
LOVE Chewy! I have multiple rescue cats and go through ALOT of food and litter. Never have had an issue with products and delivery is REALLY fast! Usually in less than 3 days!
Review by Yusklk1 month ago
Chewy is such an amazing company! The first time I purchased an item from the site, not only was the item shipped the same day but I also received a handwritten letter in the mail thanking me for my purchase! Now if that is not great customer service, then I don't know what is. I then purchased a bag of puppy food for my new pup, but after I took him to the vet they informed me it was not a great choice for him. After requesting a return label, they told me to just donate the bag of food to an animal shelter and that they would refund my credit card. I am just blown away! I will be a customer for life.
Review by NJane1 month ago
Love this company. Great folks working there. Always helpful and thoughtful.
Review by KJo Schorsy1 month ago
I've shopped with chewy for awhile, never been disappointed. Always have everything I need. I tried to look at other online shopping for my kitties, always out of stock. I can always count on chewy. Best in the world.
Review by DebbieCampbell1 month ago
Have been ordering from Chewy for a couple of years with no issues. My last order was for over $50 on September 3 which should have been here by the 5th but was told today that I won’t receive until the10th. This is not the promised ship time
Review by Snabbi1 month ago
This company is amazing! Very quick responses to email and it's an actual person responding. My Freddie (13) passed away last week and I had just received a case of special prescription dog food the week before and didn't know what to do with. Samantha P. responded at 1:10pm after I had just sent email at 12:41pm and she went ahead and credited my Visa and asked me to donate to a locate vet, rescue, etc. in Freddie's name. Her message and wording was so very real and special. This special digestive food was so much cheaper on Chewy.com. Thank you for all your help with my previous orders for my Freddie!
Review by Juarbe2 months ago
Talk about fantastic customer service. I do not think many companies would do what they did for me. I called them to change account name from my husband's name to my name. I explained that my husband had died. They took care of the changes. I thought that was the end of the story. Today I got home to find a beautiful floral arrangement from Chewy.com expressing their sympathy. WOW I know they gained a customer for life.