Working with a distribution email group and not a dedicated CSR can be frustrating at times and does not allow for SRM and the build or improvement of supplier relations. Not super critical, and overall service has been satisfactory.
Review by Shahbaj4 months ago
Lead times are sometimes long and unpredictable.
Review by Keerthikar4 months ago
EASY TO WORK WITH
Review by Sapri Tarley4 months ago
ONE OF OUR PURCHASE ORDERS WAS SENT IN FOR PAYMENT AND DID NOT REFERENCE THE PURCHASE ORDER. THE INVOICES ALSO WAS NOT SENT TO THE CORRECT DEPARTMENT. CONSEQUENTLY CHEMPOINT PUT US ON CREDIT HOLD. WENH I CALLED TO FOLLOW UP ON PAST DUE ORDER THATS WHEN I FOUND OUT ABOUT THIS PROBLEM. I THEN PAID WITH A CREDIT CARD TO CLEAR OUR OUTSTANDING BALANCE AND ASKED IF OUR ORDER COULD BE EXPEDITED, THEN WAS TOLD THJAT THE SALESREP FOR CHEMPOINT WOULD HAVE TO AUTHORIZE IT***WHAT**CONTACTED THE SALESREP AND ASKED HIM TO HELP US RELEASE THE ORDER, THEN CAME TO FIND OUT IT ALREADY SHIPPED. ALL THIS TIME OUR DEDICATED CUSTOMER WAS WITHOUT THE GREASE NEEDED. HE THEN CONTACTED ANOTHER CUSTOMER TO BORROW SOME TUBES OF GREASE TO GET OUR CUSTOMER GOING. THAT WAS A PLUS....
Review by Delleez4 months ago
Review by Bamboozled4 months ago
Product received late but in good condition
Review by DCSahr4 months ago
Good service, good prices, no complaints.
Review by Unzurna4 months ago
Terrible communication and experience.
Review by DaveFromMexicoBeachFL4 months ago
I have been working with Seth Stern and he has been great at getting me responses good or bad.
Review by Kurokiba4 months ago
They have complete knowledge of product offering, price and delivery.
Review by Gregj4 months ago
Great help, shipped quickly, good value.
Review by Prius4 months ago
Customer service, PO processing and ship time need help.
Review by Newforest4 months ago
Review by Mulloy5 months ago
You have a great customer service team and they work with us and make the ordering process easy.
Review by Toufik Derrow5 months ago
The sample that I requested came when it was promised.
Review by Emrosegrant5 months ago
I have never had a bad experience with Chem Point. Angie is the greatest always pleasant and willing to go the extra mile to help.
Review by Obbo Maultby5 months ago
My first and only purchase from you made it possible for to never buy from you EVER. Your payment department not only will not call back they completely ignore the fact of receiving payments that I was told to make. Your costumer service is about as good as taking a bus to the train station other words get a dam clue
Review by AlexGAZ5 months ago
I have not been able to get information about processing specifications.
Review by Manohar5 months ago
Great team of competent personnel responding promptly.
Review by Marisal5 months ago
They are very easy to work with and received the product in a timely manner.
Review by Goutam5 months ago
Working with ChemPoint as been great they are quick to respond and deliver!
Review by SubC Derrow5 months ago
Chempoint is excellent with their customer service and order updates.
Review by Horim5 months ago
No issues...great on time service.
Review by Geggy5 months ago
They were very helpful getting me the right product. I will definitely purchase more!
Review by Saoirsa Missin5 months ago
Very difficult to get information from ChemPoint about Momentive products.