I ordered on 6/01/11 and received the merchandise 6/10/11 (shipment #1). The merchandise was wrong.
I called the company 6/13/11 they said I needed to return the wrong items and they reshipped the order to me.
I call again 6/20/11 and I am told shipment #2 was not sent, and I would be called back once everything was figured out. I got no return call.
I call again 6/21/11 to cancel and Ann answers. She raised her voice at me repeatedly because I requested to cancel the order. She said the correct order (shipment #2) was sent out. Ann did not let me speak to her general manager when I requested it. She stated the order had to wait for cancellation the next day and I was only getting $3.00 for the shipping I paid. Ann's tone was so abusive and her customer service was so poor I told her to hang up. She ranted on and finally hung up. I called again specifically requesting the general manager and Ann answered again, saying the manager was in lunch. She went on quickly to say she was working on reimbursing me on the same day 6/21 and the full ($8.99) shipping I paid. This is contrary to the first call I made that day (6/21).
I emailed the company (6/29/11) not wanting to be abused verbally. I made and received several emails which go as follows: I was informed that the merchandise should arrive 6/29; which it did. The merchandise was incorrect for the 2nd time. They wanted me to return shipment #1 and #2 and sent me a shipping label to print. They had not yet reimbursed me for my cancellation request (6/21) so I asked and was told Ann was again, working on my reimbursement.
Lesson learned from this experience: The company lacks quality control, do not reimburse customers, and have the poorest, most abusive customer service.
Review by Gouchie6 years ago
Ordered on 12/13/13 based on a promise to ship in 24 hrs.
12/19 called their cust serv # during their posted hours at 484 668-1581. Recording says customer serv not avail. Left msg. gave them 1/2 a business day then sent an email to [email protected] requesting status.
12/20 sent an email cancelling order.
12/27 received a credit card charge from Order-Fit at 866 847-0292.
1/6/14 UPS delivered a package (24 days later). 1/7 telephone call to Order-Fit. She said she is one of two working in customer service at a fulfillment center for about 1/2 dozen companies owned by the same people. She doesn't know who the cheapvitamins customer service emails or call go to. Promised to credit the acct. and send UPS back to pickup the package. WOW
After 3 calls and numerous emails to cheap vitamins and all this time, not a single response from them. I know better than to do business with acompany when there is no one on the other end to answer a phone or respond to you.
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