We collate all the best reviews from around the Internet so you can view them in one place
Review by Tan Jenn Eng7 months ago
Very bad. I want to change my flight in March, but cannot get through .luckily never change. I still fly to China.
But the customer service sucks. Run by a bunch of India customer service who are not train. Consider this a very bad choice. Will not book with this agent anymore. Will book direct with airline next time. Bad experience .bad... And lousy .they will charge you $$$$ for any changes or refund.
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Review by Yassmin Ahmad9 months ago
My flight MI341 for Apr 6 was cancelled by SilkAir. ( KL to Spore ).
Received notification on mar 25, 2020 that the ticket was eligible for the partial refund.
Upon sending a followup email, received same standard reply to reconfirm request with no relevant info.
Flight was cancelled early March. Where is the refund please? I'm sure the airline would have processed by now.
June 16th> Due no replies from cheaptickets, Singapore Air rebooked my ticket.
As border is still closed, Singapore Airlines wants me to get a credit from Cheaptickets even though I advised Cheaptickets has not been of any help. Singapore Airlines says will request Cheaptickets to contact me. Not holding my breath.
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Review by Wendy9 months ago
I am very frustrated with this booking agency. Promised me will refund me since February2020 till now, i still did not receive any refund yet. And they are shutting down all communication channel. They seems like fooling their clients around. I had lost trust in them. I think many clients had lost trust in them.
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Review by Tze Kern10 months ago
No support at all. Called the hotline and the recorded message basically said they won’t do anything.
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Review by James10 months ago
Have used before and not had any problems. However with Covid-19 despite multiple efforts by email and calls i am still not get any useful help. I have had one reply saying to speak to airline but they have said otherwise that all is with the agent. I need to cancel booking as i cannot even get to Australia to even take the internal flight ive booked... Worst case scenario at least offer full value in vouchers. Otherwise the agents costs with cancelling appear just like robbery. Please note ref number:
CSG-3098857
Awaiting some/any news.
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Review by Eugene10 months ago
Hey CheapTickets.SG!
Need your immediate response to my Booking (CSG-324789) and (CSG-3242665) Unable to get through your hotline as mentioned it is closed!
I have sent you numerous emails, till now I have yet to get a single reply/response! My travelling date is 16th March 2020 for 4!!!
Please tell me how to get my refund as I have already requested since last week!!!!
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Review by dennis ng10 months ago
This company cheaptickets will even CHARGE the normal seat price of up to $15 on a 50% higher that a normal price
And After paid for the booking with a confirmation booking number
1hr later received a email from cheaptickets that your booking flight seat had been cancelled and seat amount will be fully refund .
WITHOUT ANY MORE OTHER ASSISITING ADVISE .
AND NEEDED TO RUN ACHECK BY YOURSELF ON DIRECT AGENT TO ENSURE SEAT WEATHER CONFIRM
IS FEEL SO CON BY THE SUB AGENT COMPANY , CHEATING BUYER MONEY
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Review by alankhoa10 months ago
Did not receive ANY support on the reimbursement- i had to call airline to cancel on my behalf because cheaptickets was unreachable. I want my reimbursement money.
CSG-3596103
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Review by Kok Yong Kelvin Lim11 months ago
The website provided timely update that is easy for user to understand and use. It also provided one of the best pricing online.
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Review by Ng Kah Hui11 months ago
Good price
Wide flights selection
The problem is the customer support team is in India. Hope they can have somewhere which could offer better service
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Review by Janese Lee11 months ago
Kindly check my previous review for more information
Basically I have received the reply below to my previous review
(10 hours ago)
Dear Lee
Post investigation i see that your reservation with reference CSG-3577816 already cancelled. The additional fees of 282.69 SGD have been refunded to your account. Due to processing times required by the banks and credit card companies, it may take up to 5 - 10 business days for this amount to show on your statement.
We apologize for the inconvenience.
Kind regards,CheapTickets Customer Service
Puspulate
THE THING IS they deducted another 93 bucks from my previous request???? EVEN THOUGH THE BOOKING REQUEST WAS CANCELLED.
So, frankly, I don't know what are they doing and why can't they just refund everything at once. It's my first time using and I think it'd be my last time too.
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Review by Caelyn Leng11 months ago
Been calling 5 times today, no one picking up the call and waiting time even waited more than 40 min.
i would like to rescedule my china trip due to the virus.
Please call me ASAP 87761955
CSG-3173529
Updated 29/01/2020 14:07pm
Finally they picked up my call, Thank you Danny for your explanation and i will call again to confirm for rescedule or full refund and rescedule without any charges.
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Review by King Li1 year ago
Offers competitive flight tickets and discounted coupon for passenger, easy and friendly to book for air tickets and reliable. You are always my first choice ~ whenever I purchase air tickets!
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Review by Rzms1 year ago
Airline agreed to refund our tickets. Cheaptickets refuse to honour the refund even though the airline's email was forwarded to them. Communication dragged out for 8 weeks via calls and emails and Cheaptickets still refuses to refund us even though airline has refunded them. Hotline staff are decidedly unhelpful and dismissive. Different staff reply each email and ask the same questions phrased in different ways without any helpful solutions.
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Review by Htunzaw Than1 year ago
Good Air ticketing service website with good discounts.
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Review by Estee1 year ago
Offer the best price, booking is easy and receive quick confirmation. Customer service is excellent, patiently helps to answer my queries.
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Review by Yong1 year ago
easy to book, never kick me out when I took time to fill 9 persons name and birthdate, unlike other site.
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Review by kok keong Jimmy1 year ago
Easy to use and informative.
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Review by Irene1 year ago
Easy to use, able to offer combinations of return flight from different airlines, good credit card promotions and flight discounts all year round. Love it! Also noticed that the premium option now offers a lower discount voucher of $12 as compared to $30 previously.
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Review by Spade1 year ago
Great deal with easy access ??
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Review by KELLY1 year ago
It is rather easy and straight forward to book tickets thru cheaptickets.
However, I am worried about the scams and if internet payments is safe or not.
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Review by Michael Brian1 year ago
Ease of use, low fares and super reliable site. Been using it for more than 5 years now and always my go to site for airfares.
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Review by Papiong1 year ago
the website is easy to book and offers competitive pricing
