Cheaptickets.SG Reviews

Quick and easy, relatively fuss-free.

Customer service staffs' atittude are really very bad. Otherwise reliable website to book tickets.

Easy way to get around the hassle of comparing different prices and also able to purchase tickets with a few clicks! 👍🏻

Fuss free booking experience

So far i only booked my ticket, haven’t check in yet, i heard my friends said this company not so good and she suddenly gt cancellation before her trip, i just try and see, hopefully everything is smooth and able to departure ON Time 😁🙏🏻

Reliable, no fuss occured so far all my bookings, including even last minutes booking...fast to receive the e-tickets... hope to maintain the service and keep it up

good service

Easier to navigate & always better options vs other platforms.

User friendly and cheapest compare to other companies

Efficient and reliable! :)

Different payment method got different charges.
how come only visa no admin fees? other not ?

Fast and easy! Very competitive ticket price.

can you increase the booking from 9 to 20 per booking thant is more convenience for us thanks

Very easy to use to get the cheapest ticket. Fast confirmation of e ticket too. Highly recommended

Easy to book ticket. Good price

Fast. Easy. No hidden charges. Highly recommended.

Booked with them for my previous 2 solo trips. They seem to have the lowest prices despite me planning my trip very last minute. Very reliable so far! Looking forward to booking more flights under them!!

get ticket with stated price in page.

Too many add on after purchase of ticket which wasn’t necessary. In the end i paid more. Eg. scoot selling tixs at $169, through cheap tickets I paid $220++

Anyway their customer service also not fantastic.

Remind us not to use CheapTickets' services in future. Shame on you guys for knowing only to absorb your customers' money through some right of your rigid business-unfriendly policies, and causing distress to a pregnant lady. You might like to know by the way: Agoda, Booking.com and Jetstar agreed to a full refund of our bookings for this same trip despite them equally having non-refund policies. Please enjoy that S$339.00 (SGD) we paid you for nothing. This is the first and last time we will be using your service.

Here's what my wife said:
Hi CheapTickets, We refer to our prior communications with regard to our booking number CSG-2403432. Aside from the unstable situation in Hong Kong, which we said would will put our safety and security at risk if we are to travel there in the near future, the underlying reason is because I am pregnant, and not in the condition to be travelling anytime soon. We had not informed you of this earlier as the Hong Kong situation should have been reason enough, but since that is not the case, I have obtained a memo from my doctor to certify that, given my weak condition, I am medically unfit for travel during the period for which our booking was made. As travelling would pose a risk to my pregnancy and moreover to a place where there is ongoing political unrest, we now seek your consideration that we are indeed facing circumstances beyond our control and not that we are cancelling our trip by choice, and we hope to be able to receive the refund of S$339.00 (SGD) from you, so that it can be used meaningfully to cover for my present medical expenses. We have written the same to you via email at csATcheaptickets.sg, together with an enclosed copy of the doctor's memo to show proof of the above. We look forward to hearing from you favorably. Thank you.

And here's what CheapTickets responded:
We have received your request to cancel your booking.
Unfortunately the conditions of the airline which are applicable to your booking show us 'non refundable' in case of cancellation. If you wish, we can request a tax refund from the airline. Please note that a large portion of your taxes also be non-refundable.
​ please contact us by phone if you would like to proceed with the cancellation.

The flight information on the webpage is constructive and comprehensive.

I book 2 ticket from Seoul to Osaka put in the name as Miss but booking ticket show Mrs . Was ask to change it to Miss instead . But 2 days no reply

Very efficient.

I am giving them 4 stars in hope they will reply to my email. It has been more than a week and i am still waiting. I bought 16 tickets thru them. One passenger name is too long thus not accepted by the airline. Cheaptickets should have know this is required by the airline earlier. 2 passengers are wrongly categorized as adult / child despite of their date and year of birth are given correctly. If no action taken by this week, i guess 1 star is more than enough for them.

Fuss Free and Easy to book.