CheapTickets.ch Reviews

Best booking website.

THIS IS A SCAM!!
I paid $960 and they won't even allow me to contact them. they ignore emails and i can't call anywhere.

good service

I bought tickets on cheaptickets.de in December. In March tickets were cancelled because of covid, now it's October and I don't have any cent back such far!
No answers for any questions... Customer service makes joke about people and not helping at all!
8 months without any answer!
People don't buy tickets through this agency if you want to avoid similar problems!

Disaster!

Its been more than 6 months since i asked for a refund.
Last month i get an email from them saying it was refunded.
After emailing them that i have not received the money, they send a screenshot of the payment, with the details of my bank written incorrectly (what are the chances??)

Since then i am sending email and getting no response.
This company is a scam!

Booked flights 1 year ago for a trip in April in China. For obvious reasons the trip was canceled in February. Since then no refunds. They keep saying they are waiting for the airline to reimburse the money. After 6 months I contacted myself the 2 airlines. One has no record of a refund case and the other contacted cheaptickets.ch to help us. So cheaptickets.ch is lying since months by saying it's not on their hands they clearly hold our money. Next step will be lawsuit. DON'T BOOK ANYTHING WITH THEM!!!

Do not book flights during the COVID with them. I booked 2 flights that were cancelled by the airline. Cheaptickets did not notify me, I contacted them several times and they are now a ghost webpage, they do not answer and the only way to get the refund is that they start the process with the airline. Money stolen

My flight is tomorrow but due the the current situation I was put many more flights which I have to postpone. I've been calling (they removed their phone customer service), emailing, no answer. The airline told me that cheaptickets has to start the procedure to suspend my ticket but IMPOSSIBLE to talk to the cheaptickets. This is bad. I

Nightmare continues ..Updated 25082020
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I am waiting for over a 3 months to get refund for my summer flights that have been cancelled.
I have received a few apologies emails but no assurance of a quick refund.
This is an extremely poor service.
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This is my preferred site for my travel bookings as I get the best options in terms of price and connections.
However I am encountering extremely poor service from Cheaptickets after my flight in April 2020 was cancelled, and Cheaptickets confirmed refund (applied on 14 March) successfully processed on 29/04 (finally :).
However it's been more than 2 weeks now but the refund has not been received. According to Cheaptickets, the problem should lie with the card service provider. I called Mastercard today and they confirmed they see no refunds coming into my account till today (13/05/2020).
I have sent an email to Cheaptickets again (my third or fourth about this refund) but can only hope they look at this urgently.

This is extremely poor service as there is no option to call or raise a complaint. I may stop using their service in the future or recommending to my friends.

A very easy way to buy tickets and very comfortable. The prices are the best and very accessible. Definetivelly would recommend.

trying to reach the customer service for the last 5 days, no response via email or phone.
very bad service, booked to and fro flight for two person which costs 1800 Franks, i have no clue on whats happening.
The airline company ready to refund or exchange dates, but since i booked via cheap flight i can go only with them.

Well, where do I start?
I have to say that taking the payment was smooth and efficient from their side. Unfortunately, that is where it ended.
Due to the Coronavirus the return leg of a flight from Auckland to Zurich via Shanghai needed to be rescheduled. Following an email, this was done and the flight was re-arranged via Tokyo and booked as 2 flights, Auckland to Tokyo, then Tokyo to Zurich and we received a confirmation email with flight details to that effect.
Then, a few days before the flight, we noticed that the website was showing; Auckland to Tokyo ... then nothing. Frantic phone calls were eventually answered, usually after at least 20-30 minutes, with an assurance "we will confirm the booking in 24 hours" ... then the next time "by the end of the day" but still no change to the Tokyo destination. As the time for the flight approached, the response to these calls (when answered) suggested that I contact the airline myself as there was nothing more they could do.
I finally did contact the airline and they said that the agent had not confirmed the final leg which was their responsibility. I threw myself on their mercy and they agreed to complete the booking which then appeared on the website schedule accompanied by a smug confirmation email saying that the booking was now complete.

I was directed from sky scanner website to cheap tickets website and I was happy to get the same rates as mentioned on sky scanner website. Also there was no additional charges levied during the course of booking which was satisfying.

Very good and very nice

Fair ticket prices and a trusted company.

Easy booking, tickets received after a few hours. No problems

10/10 Fast, cheap and convenient

Excellent!!

Hat gut funktionieren.

Great! I really like CheapTickets.ch!

Excellent service!!!!

Best price, so far only positive experiences with cheaper tickets!

Super Service.

Very cheap and fast steps to getting where you would like to travel within minutes

Good and simple service