You can trust them as far as not being a scam website- however I have never dealt with worse customer service. I got better rates and service at bookit but. I wouldn’t have been so upset if cheapcarribbean would actually just get back to me! This is a problem you definitely don’t want to happen on your vacation, god forbid there be an emergency! I would just call to book if you HAVE to use it.
Review by SWEDENeymar3 years ago
We used this company for our trip to the Carribbean last October. They gave us a great all inclusive deal and sent us updates and tips for planning. Even though we had read they were not very accessible, we found that to not be an issue. We were able to speak to a representative whenever we called. The only difference between using an online travel agency and a personal travel agent for Carribean trips is that once you arrive at your destination any problems you encounter have to be solved by you. CheapCarribean will not personally call the resorts to handle issues for you as a travel agent would but aside from that we found the prices and service to be great!
Review by Cliffsilo4 years ago
Having booked a vacation in Cabo San Lucas through Cheap Caribbean, we were worried when the town was badly damaged by a hurricane.When we called Cheap Caribbean we had to wait, call back several times, before we were able to speak with someone who could help us. Not only did they change our resort and airline reservations to another city, but we also received a refund check.. All these changes were allowed because of the hurricane. We will try them again.
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