We collate all the best reviews from around the Internet so you can view them in one place
Review by Jason D.4 weeks ago
Purchased tickets from NY to Paris before the covid shutdown. When my flights were canceled by the airline, cheapbestfares assured me they would refund my purchase. They never did. Now I have to go through a dispute with my CC company and handle it that way. Such a disgrace to take advantage of customers during the covid pandemic. NEVER do business with this company.
Sourced from SiteJabber
Review by Art B1 month ago
Do all communication via phone to make sure that when they change the details you cannot prove it. Read their refund policy, it is the most vague content you can have that ensures you are unable to receive a refund or use your credit.
Review by Art B.1 month ago
The company refuses to honor the credit that they provide. They were only willing to provide a credit for 10% of original ticket value. All communication is done by phone only to ensure the consumer cannot provide evidence to the deceptive practices. The only thing they do well is have you sign for their payment with a statement that you have no recourse.
Sourced from SiteJabber
Review by Rena J.1 month ago
After 8 months and over 24 phone calls I decided to report this company and am receiving my refund through my Bank. Don't be patient with this company. They are disgusting and Toxic! Namaste Jacob! Karma?
Sourced from SiteJabber
Review by Nadine L.2 months ago
I have been waiting seven months for my refund. Every time I question when I will receive my refund, the answer is very vague and a mere ‘please trust us ma'am' with no sort of useful information. There is no reason I should not be issued my refund. They refuse to provide me with my airline reference number, which also has absolutely no reason to be withheld. Extremely poor customer service and communication, I would not recommend this company to anyone.
Sourced from SiteJabber
Review by scott e.2 months ago
I purchased flights to Europe in JAN 2020 for MAY 2020. Signed e-document to get a refund in MAY 2020. Told 60-90 days so May, June, July, August, September, and nearing the end of October. NO REFUND. After numerous calls (too many to count) I contacted the Better Business Bureau. You cannot speak with anyone directly in the "Refund Dept., instead you will be asked to wait anywhere 2-3 hours or 6-7 hour for a return call well after regular business hours. Still waiting for the company that received my money to return my money
Sourced from SiteJabber
Review by Holistic Haven5 months ago
I worked through the cancellation process with an agent named Jackson. Very professional and polite, great customer service experience!
Sourced from Trustpilot
Review by Chad5 months ago
Still waiting on a refund from my flight from the beginning of May. It's understandable given the situation, but I can't get hold of anyone at the company as the phones all go to answer machine.
Sourced from Trustpilot
Review by Janet8 months ago
Roy was outstanding in his understanding of what I needed to have done for my refund. I wish I had had him when I began this journey.
Sourced from Trustpilot
Review by JUDY J THOMPSON9 months ago
Kunal was great to get the fight canceled
Sourced from Trustpilot
Review by Vanessa Powell9 months ago
Kunal was very professional and courteous while helping me. Thanks so much for such a pleasant experience.
VP
Sourced from Trustpilot
Review by RICHARD I USUQUEN9 months ago
Excellent service Kunal JuDd
Sourced from Trustpilot
Review by Michael LaSorte9 months ago
Does not keep records of conversations that are negative. Would rate lower if I could.
Sourced from Trustpilot
Review by Patti DeRenzo9 months ago
Ken was very helpful and polite
Sourced from Trustpilot
Review by Cynthia Acosta9 months ago
Good rescheduling
Sourced from Trustpilot
Review by Toris life9 months ago
Roy, was awesome!! I had to change my flight duhe to everything that’s going on and He was able to get me into a credit for my future flight which made me very happy, I didn’t lose any money this is a great company and the only place I’m going to buy my tickets! Ok
Sourced from Trustpilot
Review by Dan9 months ago
Roy was very helpful in answering all of my questions and getting me the voucher for my airline tickets that I am not going to be able to use at this time do to covid-19
Sourced from Trustpilot
Review by Jamie Hall9 months ago
Ted was extremely helpful and patient. I have nothing but nice things to say in regards to him helping provide me with a solution during this pandemic. Thanks Ted. Be well and take care.
Sourced from Trustpilot
Review by DEAN S MARBLE9 months ago
Kunal was super super super helpful! I thought it was going to be very difficult but he made it so easy!
Sourced from Trustpilot
Review by Noah10 months ago
Jackson has been the best person I have dealt with through this booking agency. I hope to deal with him in the future again.
Sourced from Trustpilot
Review by Margaret Blankenship10 months ago
I had problems on website. I called 800 number and the gentleman made reservations for me. It was an easy transaction
Sourced from Trustpilot
Review by Mike11 months ago
It is a total scam. They let you book a flight, and within minutes you get a call stating there is a problem. Flight is either "not confirmed yet by airlines" or "overbooked". Then they follow up with asking if you're flexible with a timing a little bit so that they can suggest other alternatives. It is absolutely dishonest business practice. They know upfront they don't want to honor the prices they let you book online. Bite and switch scam. Consider yourself warned!
Review by Jonathan11 months ago
Never have gone theough this site before. Our son is in the Navy and we booked flights to see him. I was so excited. I get a call about 30 minutes later saying they couldn’t accommodate my flight after I had already put in credit card info and received a confirmation. It did still say processing. The ticket total was $1100, they call and want to charge me $1800, then $1700,then $1600.
What a sham! I will never go through them again and will be telling all my friends and family about this experience! I will definitely get the word out about this company!
Sourced from Trustpilot
Review by Tomasz Barski11 months ago
Awesome service, very professionalism and patience!!! Thank you so much!
