Within 24 hours of ordering, I was told that some of my items were out of stock (even though when ordering it says 'in stock'), but i thought fair enough, these things happen.
My items were then changed to alot less volume of what i wanted/ordered, and the order day put back over a week (initial order time was 1-2 days).
When it hit this delivery day i received a text from the courier that my items had not been received and the delivery date was put back even further.
Through this whole time I had sent 3 emails to Cheap Supplements that had gone unresponded.
I would not recommend them, nor will I be using them in the future.
Review by Hatyaiman4 years ago
Didnt deliver my item to me, delivered it to a neighbour and then wouldnt respond to emails.
Incredibly poor service and will never, ever order from your website again. I was warned by two people about using this website and they were right, so no product and no refund.
Review by Forku5 years ago
Excellent prices and super delivery. I made a mistake online and it was rectified for me without any bother at all. Thanks a million I'll definitely be a regular customer now and I'll recommend to all my friends.
Review by Grenadine Derrow5 years ago
I purchased a Dorian Yates DVD back in 2011. It NEVER arrived. In fact the order is still 'processing' It is now 2014 and no money back and as far as i'm aware the DVD never arrived. I want my £25 back!!!!!
Review by ItalyVisitor5 years ago
Website not up to date regarding items out of stock. Nearly every order this happens to me, I ordered an item I was emailed back saying it sorry that item is out off stock... I was offered a alternative item which I accepted but when I received the alternative item it was over 2yrs out off date. yes I was given a refund yes I am happy with the response. more attention to detail and better administration is required.
Review by Anaur Magek5 years ago
Very good service web site very easy to use and they have nearly everything u could ever need for every exercise delivery service also very good my order arrived within the stated guidelines 1 happy customer.
Review by Doppa Kozdeba5 years ago
Prices are the best in the net and they always deliver what you order. Expect a lot of delays though if you arfe ordering outside of UK
Customer service is a bit "basic" - but still its worth the effort. Been ordering from them for some time now
Review by Swayamali5 years ago
I've bought all my supplements from cheap sups. for a good while now and every dealing I've had with them has been quick and easy! The delivery is always prompt, the website is easy to use and the prices are some of the most competitive around!
I have sometimes had to change an order after it was placed and this process was also made super easy by them! Compared to sow of the chaos I have had with unrelated online companies, these guys do exactly as they say they will every time! Thanks!
Review by Survical5 years ago
great, quick, reliable service with reasonable prices! a christmas present for my brother, thank you!
Review by Notary5 years ago
I ordered a tub of protein and got it for a very good price. The delivery came in 2 days.
Review by Sportz5 years ago
The product was delivered quickly and met my needs perfectly
Review by Twistyface6 years ago
Ordered the Blender Bottle Sports Mixer Bottles in various sizes over three different orders, paid via paypal. The bottles are top notch quality and the brand best I've seen, highly recommended.
Cheap Supplements have a good online statement of my account where I can see that my items have been dispatched and all have been thus far, quickly! I contacted for info on my first order via emai and they responded within a couple of hours, which was excellent considering it was out of normal office hours and the weekend. They all arrived within about 3-4 days of ordering and in good well packaged condition. I will be using this company again.
Review by Arcuri6 years ago
I have been trying to get hold of Allmax IsoNatural for about 6 months now and got my order cancelled three times as they do not update the website properly. As far as the aforementioned protein is concerned - even today the website still says "In stock - Free UK Delivery" - Go ahead and try to order this item and see what happens. And what will happen is you will receive an email that your items have been backordered then cancelled due to no stock.
The most frustrating thing is that you need to wait a week to see the money back in your account.
This has been an ongoing issue I tried to dispute with the anonymous customer service representative who uses plural form 'we, us, etc' and never puts his name at the end of his emails.
Unsigned, unprofessional and unacceptable!
Cheap Supplements basically mislead customers by their 'IN STOCK' status of items long gone or non existent. Do not be taken in and avoid shopping with them!
Review by Shaydi Derrow6 years ago
When I was doing my T&T I could not see my status under my order nr. how far my package was.
I tried severel times to call you at your free phone services, but nobody was picking it up.
Review by Dillymilly6 years ago
I'm very happy with the service cheapsupplements.co.uk provided me. I got my delivery in two working days, got emails and texts saying what time they would deliver and the option to change that if i needed to. I wasn't in when they delivered so they left it in my buildings office as per my intructions. Because I had ordered something else from another website in the same day, and the texts and emails I got didn't have the name "cheap supplements" in it (i believe the company name is actually "chaice nutrition"), i got the two orders confused and thought the text/emails i was getting were from the other website, so i wrote to cheapsupplements.co.uk to find out what had happened to my order, and got a really fast response from customer service, clearing up my confusion. I then went and picked up the products from my buildings office, which arrived in perfect condition. In short, overall a perfect buying experience, definetly recommend it!
Review by Kembryle6 years ago
Ordered sunday, received wednesday, however no tracking number was present on the website, so the site says to contact them.
Rang several times on both provided numbers, never answered, but product was delivered in a reasonable time.
Review by Darpita Papaspyrou6 years ago
Yet again outstanding service from start to finish! One of the best online shopping firms!
Review by Fadhlullah6 years ago
Good value! Items were well packed - professional service.
Review by Mcpanda6 years ago
Didn't get what I paid for. I was charged for the purchase of bsn syntha 6 chocolate peanut butter. AFTER payment is accepted I am told ithe flavour is unavailable. Bsn syntha 6 are famous for the great flavours (as I struggle to enjoy protein this is very important to me). I received an email stating the flavour I requested was out if stock and I was to choose another. But.... Choose another was very limited. I had a choice of the 3 basic. Chocolate strawberry and banana. All companies do these flavours. The reason I choose bsn syntha 6 is for the chocolate peanut butter. The chocolate mint. The mochachino. All of these flavours were unavailable. As a refund wasn't offered to me and I NEEDED the protein quickly for my training I reluctantly chose another option but I will certainly not buy from this company again. As they should not have mis sold me.
Review by Querci Kungu6 years ago
The service I have received from Cheap Supplements has always excellent , if they have what you are looking for you can rely on them to provide it quickly at a very competitive price.
Review by JaneLionelli Stratakis6 years ago
great communication,really good product prices
Review by Shine6 years ago
Ordered two 450kg optimum nutrition casein protein in chocolate to then get an email after I'd paid for my products to say they're out of stock and only have vanilla. They should of updated their website to say they were out of Stock before people purchased that item. I decided to just get vanilla instead to save waiting to get my money back and looking elsewhere. However the deal was great and the delivery service was excellent so it makes up for that little mistake.
Review by Sparring Landwehr6 years ago
I orded 2 coil shaker mix bottles and after payment went through, I was sent an email saying they weren't in stock and then offered another brand that was double the price. To their credit they did refund me immediately.
Surely the availability of their products should be made clear on their website before a customer purchases - and if they do run out of a product, give the customer a comparable one at the price the customer originally purchased for.
I won't go through them again as I don't want to get charged credit card fees, then refund fees. It's also a waste of time and messes up my bookkeeping.
A real shame as I would have been ordering this product on a regular basis as a gift for all my new customers.
Review by Berriman6 years ago
I have used this website a few time now and never had a problem. Products arrived on time and in perfect condition. Would highly recommend to family and friends.